Medium

Jaja is on a mission to redefine and simplify the credit card experience, giving people more time to do the things they love. It’s in our DNA. If things are complicated, we fix them. We Make Simple.

We’ve created a simple-to-use app and online service, to simplify how people manage their money in an ever-increasing world of self-fulfilment. We believe in giving our customers the freedom of get things done effortlessly, when and wherever they want.

Jaja is rooted in simplicity and is what drives us every day. Find out more about the Jaja card visit jaja.co.uk #jajayourlife

PARTNERSHIPS

We’re not just stopping with our own credit card. We’ve built a technology platform which enables us to bring life to credit cards and financial products from a range of partner businesses. Applying the Jaja Magic to other brands helps us to ‘make simple’ for even more customers.

We create both co-branded credit cards and co-branded payment solutions for our partners.


CAREERS

The Jaja Magic is in the mix of our people.

We’re committed to designing brilliantly simple and liberating products. To do this, we’ve built a talented team of problem solvers, proven innovators and finance experts.

We’re expanding, fast. And we’re looking for great people to help us continue our vision and shape the future.

Finance

Jaja Finance

You should have call centre experience, financial services knowledge, excellent communication, adaptability, strong organizational skills, and comprehensive insight into the customer journey.

You will handle inquiries, support customers, resolve issues, provide technical support, manage records, communicate effectively, collaborate with teams, improve services, and follow compliance guidelines.

Customer Relations

Sales & Business Development

Manchester

About Jaja Our Mission: To be the UK’s Digital Lender of Choice Our Company Values: Collaboration, Excellence, Innovation, Empathy, Passion Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money. Travel Requirements: Hybrid working, home and Manchester Office (min 2 days office). Candidate must ensure suitable working from home environment, although core kit will be provided. Why join us? This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself! About The Role You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre. Our multi-skilled teams are trained to handle customer interactions via the telephone, web chat and email, ensuring we are always available to meet our customers’ needs. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we want you on our team! High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with your Team Manager to make recommendations to improve processes. What’s the opportunity? You will work in a dynamic, fast paced environment for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting role that is not constrained by the status quo. Key Accountabilities * Handling Customer Inquiries: Efficiently manage incoming calls, emails, and live chats to resolve customer inquiries and provide accurate information about our products and services. * Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve. * Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience. * Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services. * Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions. * Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions. * Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery. * Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes. * Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards. Essential Skills And Experience * Proven Call Centre Experience: Demonstrated success in dynamic call centre environments. * Financial Services Expertise: Solid background in the financial services sector. * Exceptional Communication Skills: Outstanding verbal and written communication abilities. * Adaptability: Thrives in fast-paced, ever-changing environments. * Organizational Mastery: Strong organizational and time-management skills. * Customer Journey Insight: Comprehensive experience across the entire customer journey What's in it for you? * The chance to make a real impact in a growing company on a mission to change the face of the consumer finance industry forever. * Competitive salary. * Excellent on-site facilities including free tea and coffee. * On site amenities offering networking sessions along with various Well-being related classes. * Pension. * 25 days annual leave (FTE) plus UK bank holidays and your birthday off. An additional day added for each full calendar year worked, up to a maximum of 30 days. * 4x life insurance * Private medical cover

About JajaOur Mission: To be the UK’s Digital Lender of ChoiceOur Company Values: Collaboration, Excellence, Innovation, Empathy, PassionJaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.Travel Requirements: Hybrid working, home and Manchester Office (min 2 days office). Candidate must ensure suitable working from home environment, although core kit will be provided.Why join us?This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!About The RoleYou will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre.Our multi-skilled teams are trained to handle customer interactions via the telephone, web chat and email, ensuring we are always available to meet our customers’ needs. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, wewant you on our team!High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with yourTeam Manager to make recommendations to improve processes.What’s the opportunity?You will work in a dynamic, fast paced environment for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting role that is not constrained by the status quo.Key Accountabilities * Handling Customer Inquiries: Efficiently manage incoming calls, emails, and live chats to resolve customer inquiries and provide accurate information about our products and services. * Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve. * Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience. * Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services. * Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions. * Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions. * Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery. * Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes. * Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.      Essential Skills And Experience * Proven Call Centre Experience: Demonstrated success in dynamic call centre environments. * Financial Services Expertise: Solid background in the financial services sector. * Exceptional Communication Skills: Outstanding verbal and written communication abilities. * Adaptability: Thrives in fast-paced, ever-changing environments. * Organizational Mastery: Strong organizational and time-management skills. * Customer Journey Insight: Comprehensive experience across the entire customer journey      What's in it for you? * The chance to make a real impact in a growing company on a mission to change the face of the consumer finance industry forever. * Competitive salary. * Excellent on-site facilities including free tea and coffee. * On site amenities offering networking sessions along with various Well-being related classes. * Pension. * 25 days annual leave (FTE) plus UK bank holidays and your birthday off. An additional day added for each full calendar year worked, up to a maximum of 30 days. * 4x life insurance * Private medical cover

Customer Experience Agent - Jaja Finance

&lt;strong&gt;About Jaja&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our Mission: To be the UK’s Digital Lender of Choice&lt;br&gt;&lt;br&gt;Our Company Values: Collaboration, Excellence, Innovation, Empathy, Passion&lt;br&gt;&lt;br&gt;Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.&lt;br&gt;&lt;br&gt;We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.&lt;br&gt;&lt;br&gt;We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.&lt;br&gt;&lt;br&gt;Travel Requirements: Hybrid working, home and Manchester Office (min 2 days office). Candidate must ensure suitable working from home environment, although core kit will be provided.&lt;br&gt;&lt;br&gt;Why join us?&lt;br&gt;&lt;br&gt;This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre.&lt;br&gt;&lt;br&gt;Our multi-skilled teams are trained to handle customer interactions via the telephone, web chat and email, ensuring we are always available to meet our customers’ needs. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we&lt;br&gt;&lt;br&gt;want you on our team!&lt;br&gt;&lt;br&gt;High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with your&lt;br&gt;&lt;br&gt;Team Manager to make recommendations to improve processes.&lt;br&gt;&lt;br&gt;What’s the opportunity?&lt;br&gt;&lt;br&gt;You will work in a dynamic, fast paced environment for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting role that is not constrained by the status quo.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Accountabilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Handling Customer Inquiries: Efficiently manage incoming calls, emails, and live chats to resolve customer inquiries and provide accurate information about our products and services.&lt;/li&gt;&lt;li&gt; Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve.&lt;/li&gt;&lt;li&gt; Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.&lt;/li&gt;&lt;li&gt; Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services.&lt;/li&gt;&lt;li&gt; Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.&lt;/li&gt;&lt;li&gt; Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.&lt;/li&gt;&lt;li&gt; Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery.&lt;/li&gt;&lt;li&gt; Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes.&lt;/li&gt;&lt;li&gt; Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Essential Skills And Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Proven Call Centre Experience: Demonstrated success in dynamic call centre environments.&lt;/li&gt;&lt;li&gt; Financial Services Expertise: Solid background in the financial services sector.&lt;/li&gt;&lt;li&gt; Exceptional Communication Skills: Outstanding verbal and written communication abilities.&lt;/li&gt;&lt;li&gt; Adaptability: Thrives in fast-paced, ever-changing environments.&lt;/li&gt;&lt;li&gt; Organizational Mastery: Strong organizational and time-management skills.&lt;/li&gt;&lt;li&gt; Customer Journey Insight: Comprehensive experience across the entire customer journey&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;What's in it for you?&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; The chance to make a real impact in a growing company on a mission to change the face of the consumer finance industry forever.&lt;/li&gt;&lt;li&gt; Competitive salary.&lt;/li&gt;&lt;li&gt; Excellent on-site facilities including free tea and coffee.&lt;/li&gt;&lt;li&gt; On site amenities offering networking sessions along with various Well-being related classes.&lt;/li&gt;&lt;li&gt; Pension.&lt;/li&gt;&lt;li&gt; 25 days annual leave (FTE) plus UK bank holidays and your birthday off. An additional day added for each full calendar year worked, up to a maximum of 30 days.&lt;/li&gt;&lt;li&gt; 4x life insurance&lt;/li&gt;&lt;li&gt; Private medical cover&lt;/li&gt;&lt;/ul&gt;