FAQs
Do we support remote work?
Yes, we do remote work, but in a hybrid format, requiring a minimum of 2 days in the Manchester office.
What is the main mission of Jaja?
Jaja's mission is to be the UK’s Digital Lender of Choice and to redefine the consumer finance experience by making it simpler and more enjoyable for customers.
What types of customer interactions will I be handling?
You will be managing customer inquiries through telephone calls, emails, and live chats in our multi-channel contact centre.
What skills are essential for this role?
Essential skills include proven call centre experience, a background in financial services, exceptional communication skills, adaptability to fast-paced environments, strong organizational skills, and comprehensive experience across the customer journey.
Will I be trained for this role?
Yes, our multi-skilled teams are trained to foster a culture of continuous learning and adaptability to ensure exceptional support across multiple platforms.
What opportunities for career growth are available?
You'll have the opportunity to make a real impact in a growing company, work collaboratively with passionate colleagues, and contribute to the continuous improvement of products and services.
What benefits does Jaja offer?
Benefits include a competitive salary, on-site amenities, pension, 25 days annual leave plus bank holidays and your birthday off, life insurance, and private medical cover.
How is performance measured in this role?
Performance is measured based on your ability to handle customer inquiries efficiently, adhere to agreed SLAs, maintain accurate customer records, and gather feedback for process improvement.
Is previous experience in financial services required?
Yes, a solid background in the financial services sector is essential for this role.
What is the company culture like at Jaja?
Jaja promotes a collaborative and innovative culture that embraces diversity, encourages personal expression, and focuses on delivering the best customer experience.