Pet Valu is Canada’s leading retailer of pet food and pet-related supplies with over 700 corporate-owned or franchised locations across the country. For more than 40 years, Pet Valu has earned the trust and loyalty of pet parents by offering knowledgeable customer service, a premium product offering and engaging in-store services. Pet Valu’s neighbourhood stores offer more than 7,000 competitively priced products, including a broad assortment of premium, super premium, holistic and award-winning proprietary brands. To learn more, please visit: www.petvalu.ca.  

Retail & Consumer Goods

Pet Valu

You need no degree, diploma, or certificate. Training is provided on-site. Must thrive in a fast-paced environment with no remote work option.

You will operate the cash register, process payments, reconcile sales, and greet customers daily.

Customer Relations

Hospitality & Retail

Rocky Mountain House

Overview<br><br>Languages<br><br>English<br><br>Education<br><br><br> * No degree, certificate or diploma<br>   <br>   <br><br>Experience<br><br>Will train<br><br>On site<br><br>Work must be completed at the physical location. There is no option to work remotely.<br><br>Responsibilities<br><br>Tasks<br><br><br> * Operate cash register<br> * Process money, cheques and credit/debit card payments<br> * Calculate daily/shift payments received and reconcile with total sales<br> * Greet customers<br>   <br>   <br><br>Additional information<br><br>Work conditions and physical capabilities<br><br><br> * Fast-paced environment

OverviewLanguagesEnglishEducation * No degree, certificate or diploma      ExperienceWill trainOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks * Operate cash register * Process money, cheques and credit/debit card payments * Calculate daily/shift payments received and reconcile with total sales * Greet customers      Additional informationWork conditions and physical capabilities * Fast-paced environment

cashier - Pet Valu

cashier

You must have a high school diploma, 7 months to 1 year of experience, basic security clearance, and be able to work in a fast-paced environment with strong interpersonal skills.

You will assign tasks, handle merchandise returns, sell products, prepare sales reports, resolve customer issues, manage inventory, and supervise team activities daily.

Sales & Business Development

London

Overview<br><br>Languages<br><br>English<br><br>Education<br><br><br> * Secondary (high) school graduation certificate<br>   <br>   <br><br>Experience<br><br>7 months to less than 1 year<br><br>On site<br><br>Work must be completed at the physical location. There is no option to work remotely.<br><br>Responsibilities<br><br>Tasks<br><br><br> * Assign sales workers to duties<br> * Authorize return of merchandise<br> * Sell merchandise<br> * Prepare reports on sales volumes, merchandising and personnel matters<br> * Resolve issues that may arise, including customer requests, complaints and supply shortages<br> * Organize and maintain inventory<br> * Supervise and co-ordinate activities of workers<br>   <br>   <br><br>Supervision<br><br><br> * 1 to 2 people<br>   <br>   <br><br>Additional information<br><br>Security and safety<br><br><br> * Basic security clearance<br>   <br>   <br><br>Transportation/travel information<br><br><br> * Public transportation is available<br>   <br>   <br><br>Work conditions and physical capabilities<br><br><br> * Fast-paced environment<br> * Work under pressure<br> * Attention to detail<br> * Combination of sitting, standing, walking<br> * Walking<br> * Standing for extended periods<br>   <br>   <br><br>Personal suitability<br><br><br> * Accurate<br> * Client focus<br> * Efficient interpersonal skills<br> * Flexibility<br> * Organized<br> * Reliability<br> * Team player

OverviewLanguagesEnglishEducation * Secondary (high) school graduation certificate      Experience7 months to less than 1 yearOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks * Assign sales workers to duties * Authorize return of merchandise * Sell merchandise * Prepare reports on sales volumes, merchandising and personnel matters * Resolve issues that may arise, including customer requests, complaints and supply shortages * Organize and maintain inventory * Supervise and co-ordinate activities of workers      Supervision * 1 to 2 people      Additional informationSecurity and safety * Basic security clearance      Transportation/travel information * Public transportation is available      Work conditions and physical capabilities * Fast-paced environment * Work under pressure * Attention to detail * Combination of sitting, standing, walking * Walking * Standing for extended periods      Personal suitability * Accurate * Client focus * Efficient interpersonal skills * Flexibility * Organized * Reliability * Team player

retail store supervisor - Pet Valu

&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Languages&lt;br&gt;&lt;br&gt;English&lt;br&gt;&lt;br&gt;Education&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Secondary (high) school graduation certificate &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;7 months to less than 1 year&lt;br&gt;&lt;br&gt;On site&lt;br&gt;&lt;br&gt;Work must be completed at the physical location. There is no option to work remotely.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Tasks&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Assign sales workers to duties &lt;/li&gt;&lt;li&gt; Authorize return of merchandise &lt;/li&gt;&lt;li&gt; Sell merchandise &lt;/li&gt;&lt;li&gt; Prepare reports on sales volumes, merchandising and personnel matters &lt;/li&gt;&lt;li&gt; Resolve issues that may arise, including customer requests, complaints and supply shortages &lt;/li&gt;&lt;li&gt; Organize and maintain inventory &lt;/li&gt;&lt;li&gt; Supervise and co-ordinate activities of workers &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Supervision&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; 1 to 2 people &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Additional information&lt;br&gt;&lt;br&gt;Security and safety&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Basic security clearance &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Transportation/travel information&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Public transportation is available &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Work conditions and physical capabilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Fast-paced environment &lt;/li&gt;&lt;li&gt; Work under pressure &lt;/li&gt;&lt;li&gt; Attention to detail &lt;/li&gt;&lt;li&gt; Combination of sitting, standing, walking &lt;/li&gt;&lt;li&gt; Walking &lt;/li&gt;&lt;li&gt; Standing for extended periods &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Personal suitability&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Accurate &lt;/li&gt;&lt;li&gt; Client focus &lt;/li&gt;&lt;li&gt; Efficient interpersonal skills &lt;/li&gt;&lt;li&gt; Flexibility &lt;/li&gt;&lt;li&gt; Organized &lt;/li&gt;&lt;li&gt; Reliability &lt;/li&gt;&lt;li&gt; Team player&lt;/li&gt;&lt;/ul&gt;

retail store supervisor

You need a secondary school diploma, 1-7 months experience, proficiency in MS Office/Outlook, strong communication skills, attention to detail, reliability, and the ability to multitask in a fast-paced environment.

You will schedule appointments, handle calls and messages, manage reports and supplies, greet visitors, type documents, provide customer service, and perform basic bookkeeping tasks.

People, HR & Administration

Sarnia

Overview<br><br>Languages<br><br>English<br><br>Education<br><br><br> * Secondary (high) school graduation certificate<br>   <br>   <br><br>Experience<br><br>1 to less than 7 months<br><br>On site<br><br>Work must be completed at the physical location. There is no option to work remotely.<br><br>Responsibilities<br><br>Tasks<br><br><br> * Schedule and confirm appointments<br> * Answer telephone and relay telephone calls and messages<br> * Answer electronic enquiries<br> * Compile data, statistics and other information<br> * Oversee the preparation of reports<br> * Order office supplies and maintain inventory<br> * Greet people and direct them to contacts or service areas<br> * Type and proofread correspondence, forms and other documents<br> * Provide customer service<br> * Perform basic bookkeeping tasks<br>   <br>   <br><br>Experience and specialization<br><br>Computer and technology knowledge<br><br><br> * MS Outlook<br> * MS Office<br>   <br>   <br><br>Additional information<br><br>Security and safety<br><br><br> * Bondable<br>   <br>   <br><br>Work conditions and physical capabilities<br><br><br> * Fast-paced environment<br> * Work under pressure<br> * Attention to detail<br> * Repetitive tasks<br>   <br>   <br><br>Personal suitability<br><br><br> * Ability to multitask<br> * Excellent oral communication<br> * Excellent written communication<br> * Flexibility<br> * Organized<br> * Client focus<br> * Reliability<br> * Time management<br> * Quick learner<br>   <br>   <br><br>Employment groups<br><br>This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:<br><br>Support for persons with disabilities<br><br><br> * Provides awareness training to employees to create a welcoming work environment for persons with disabilities<br>   <br>   <br><br>Support for newcomers and refugees<br><br><br> * Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees<br>   <br>   <br><br>Support for youths<br><br><br> * Provides awareness training to employees to create a welcoming work environment for youth<br>   <br>   <br><br>Support for Indigenous people<br><br><br> * Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers<br>   <br>   <br><br>Support for mature workers<br><br><br> * Applies hiring policies that discourage age discrimination<br>   <br>   <br><br>Supports for visible minorities<br><br><br> * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

OverviewLanguagesEnglishEducation * Secondary (high) school graduation certificate      Experience1 to less than 7 monthsOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks * Schedule and confirm appointments * Answer telephone and relay telephone calls and messages * Answer electronic enquiries * Compile data, statistics and other information * Oversee the preparation of reports * Order office supplies and maintain inventory * Greet people and direct them to contacts or service areas * Type and proofread correspondence, forms and other documents * Provide customer service * Perform basic bookkeeping tasks      Experience and specializationComputer and technology knowledge * MS Outlook * MS Office      Additional informationSecurity and safety * Bondable      Work conditions and physical capabilities * Fast-paced environment * Work under pressure * Attention to detail * Repetitive tasks      Personal suitability * Ability to multitask * Excellent oral communication * Excellent written communication * Flexibility * Organized * Client focus * Reliability * Time management * Quick learner      Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:Support for persons with disabilities * Provides awareness training to employees to create a welcoming work environment for persons with disabilities      Support for newcomers and refugees * Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees      Support for youths * Provides awareness training to employees to create a welcoming work environment for youth      Support for Indigenous people * Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers      Support for mature workers * Applies hiring policies that discourage age discrimination      Supports for visible minorities * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

administrative assistant - Pet Valu

&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Languages&lt;br&gt;&lt;br&gt;English&lt;br&gt;&lt;br&gt;Education&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Secondary (high) school graduation certificate &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;1 to less than 7 months&lt;br&gt;&lt;br&gt;On site&lt;br&gt;&lt;br&gt;Work must be completed at the physical location. There is no option to work remotely.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Tasks&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Schedule and confirm appointments &lt;/li&gt;&lt;li&gt; Answer telephone and relay telephone calls and messages &lt;/li&gt;&lt;li&gt; Answer electronic enquiries &lt;/li&gt;&lt;li&gt; Compile data, statistics and other information &lt;/li&gt;&lt;li&gt; Oversee the preparation of reports &lt;/li&gt;&lt;li&gt; Order office supplies and maintain inventory &lt;/li&gt;&lt;li&gt; Greet people and direct them to contacts or service areas &lt;/li&gt;&lt;li&gt; Type and proofread correspondence, forms and other documents &lt;/li&gt;&lt;li&gt; Provide customer service &lt;/li&gt;&lt;li&gt; Perform basic bookkeeping tasks &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Experience and specialization&lt;br&gt;&lt;br&gt;Computer and technology knowledge&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; MS Outlook &lt;/li&gt;&lt;li&gt; MS Office &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Additional information&lt;br&gt;&lt;br&gt;Security and safety&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Bondable &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Work conditions and physical capabilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Fast-paced environment &lt;/li&gt;&lt;li&gt; Work under pressure &lt;/li&gt;&lt;li&gt; Attention to detail &lt;/li&gt;&lt;li&gt; Repetitive tasks &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Personal suitability&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Ability to multitask &lt;/li&gt;&lt;li&gt; Excellent oral communication &lt;/li&gt;&lt;li&gt; Excellent written communication &lt;/li&gt;&lt;li&gt; Flexibility &lt;/li&gt;&lt;li&gt; Organized &lt;/li&gt;&lt;li&gt; Client focus &lt;/li&gt;&lt;li&gt; Reliability &lt;/li&gt;&lt;li&gt; Time management &lt;/li&gt;&lt;li&gt; Quick learner &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Employment groups&lt;br&gt;&lt;br&gt;This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:&lt;br&gt;&lt;br&gt;Support for persons with disabilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provides awareness training to employees to create a welcoming work environment for persons with disabilities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Support for newcomers and refugees&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Support for youths&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provides awareness training to employees to create a welcoming work environment for youth&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Support for Indigenous people&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Support for mature workers&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Applies hiring policies that discourage age discrimination &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Supports for visible minorities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities&lt;/li&gt;&lt;/ul&gt;

administrative assistant

You must have a high school diploma, 2 years in customer support, retail experience, strong organization skills, and a friendly attitude. French is a plus. Flexible schedule needed.

You will ensure customer safety and satisfaction, communicate empathetically, maintain knowledge bases, meet service levels, utilize ticketing systems, participate in team meetings, and collaborate effectively.

Markham

<div>
 Location: Markham, Ontario
 <div></div>
 <div>
  Job Description:
 </div>
 <div></div>
 <div>
  Job Summary
 </div>
 <div>
  Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media. The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.
 </div>
 <div></div>
 <div>
  Essential Duties and Responsibilities (4 Paws)
 </div>
 <div></div>
 <ul>
  <li>Safety – Operate in a way that builds trust with our customers, pets, and ACEs.</li>
 </ul>
 <div>
  Maintain a safe and respectful environment.
 </div>
 <div>
  Keep Confidential information always secure.
 </div>
 <div>
  Always protect the brand.
 </div>
 <div>
  Escalate roadblocks standing in the way of exceeding exceptional service.
 </div>
 <div>
  Ensure service levels and metrics are achieved or exceeded.
 </div>
 <div></div>
 <ul>
  <li>Compassion – Communicate and act from the heart with genuine care and courtesy.</li>
 </ul>
 <div></div>
 <div>
  Communicate with the utmost empathy for our ACEs, DPLs, and internal partners.
 </div>
 <div>
  Handle all concerns from multiple sources to ensure Customer Satisfaction.
 </div>
 <div>
  Display sympathy for pet loss, injury or illness.
 </div>
 <div>
  Share ACE accolades
 </div>
 <div>
  Participate and enjoy the memorable moments.
 </div>
 <div>
  Participate in weekly meetings and team building exercises.
 </div>
 <div></div>
 <ul>
  <li>Expertise – Provide knowledge in an understanding and informative way.</li>
 </ul>
 <div>
  Stay up to date by completing ongoing learning modules.
 </div>
 <div>
  Assist in ongoing maintenance of knowledge base surrounding polices, procedures, and tools.
 </div>
 <div></div>
 <ul>
  <li>Efficiency – Use time and resources responsibly.</li>
 </ul>
 <div>
  Achieve department SLAs to ensure speedy responses for ACEs and DPLs
 </div>
 <div>
  Learn and use Pet Valu’s Ticketing and Live Chat systems to ensure accurate data collection and prompt follow-ups.
 </div>
 <div>
  Follow standardised responses where applicable.
 </div>
 <div>
  Always be on time for designated shifts that will include a mix of days, evenings and weekends that support all time zones across Canada.
 </div>
 <div>
  Collaborate with other departments to solve complex issues.
 </div>
 <div>
  Participate in 1 X 1 session with manager to discuss goals, progress, and career pathing
 </div>
 <div></div>
 <div>
  Competencies
 </div>
 <div>
  Customer Focus<br> Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and<br> gains their trust and respect.
 </div>
 <div></div>
 <div>
  Listening<br> Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
 </div>
 <div></div>
 <div>
  Problem Solving<br> Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answer.
 </div>
 <div></div>
 <div>
  Communications<br> Is able to speak and write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
 </div>
 <div></div>
 <div>
  Composure
 </div>
 <div>
  Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; does not show frustration when resisted or blocked; is a settling influence in a crisis.
 </div>
 <div></div>
 <div>
  Approachability<br> Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm,<br> pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
 </div>
 <div></div>
 <div>
  Qualifications and Educational Requirements
 </div>
 <div>
  High School Graduate, University or College Degree an asset
 </div>
 <div>
  years customer support experience. Ecommerce and Live Chat experiences an asset
 </div>
 <div>
  Retail experience
 </div>
 <div>
  Professional Social Media usage an asset
 </div>
 <div></div>
 <div>
  Preferred Skills
 </div>
 <ul>
  <li>A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees.</li>
  <li>Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners.</li>
  <li>Good organizational skills, along with the ability to multi-task multiple priorities</li>
  <li>Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action.</li>
  <li>French speaking an asset.</li>
  <li>Flexible to work rotational evenings, weekends, and Stat holidays.</li>
 </ul>
 <div>
  Key Interfaces
 </div>
 <ul>
  <li>Customers/Consumers</li>
  <li>Store associates</li>
 </ul>
 <ul>
  <li>Internal department administrators</li>
 </ul>
 <div></div>
 <div>
  #CORPHIRE
 </div>
</div>


 Location: Markham, Ontario
 
 
  Job Description:
 
 
 
  Job Summary
 
 
  Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media. The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.
 
 
 
  Essential Duties and Responsibilities (4 Paws)
 
 
 
  Safety – Operate in a way that builds trust with our customers, pets, and ACEs.
 
 
  Maintain a safe and respectful environment.
 
 
  Keep Confidential information always secure.
 
 
  Always protect the brand.
 
 
  Escalate roadblocks standing in the way of exceeding exceptional service.
 
 
  Ensure service levels and metrics are achieved or exceeded.
 
 
 
  Compassion – Communicate and act from the heart with genuine care and courtesy.
 
 
 
  Communicate with the utmost empathy for our ACEs, DPLs, and internal partners.
 
 
  Handle all concerns from multiple sources to ensure Customer Satisfaction.
 
 
  Display sympathy for pet loss, injury or illness.
 
 
  Share ACE accolades
 
 
  Participate and enjoy the memorable moments.
 
 
  Participate in weekly meetings and team building exercises.
 
 
 
  Expertise – Provide knowledge in an understanding and informative way.
 
 
  Stay up to date by completing ongoing learning modules.
 
 
  Assist in ongoing maintenance of knowledge base surrounding polices, procedures, and tools.
 
 
 
  Efficiency – Use time and resources responsibly.
 
 
  Achieve department SLAs to ensure speedy responses for ACEs and DPLs
 
 
  Learn and use Pet Valu’s Ticketing and Live Chat systems to ensure accurate data collection and prompt follow-ups.
 
 
  Follow standardised responses where applicable.
 
 
  Always be on time for designated shifts that will include a mix of days, evenings and weekends that support all time zones across Canada.
 
 
  Collaborate with other departments to solve complex issues.
 
 
  Participate in 1 X 1 session with manager to discuss goals, progress, and career pathing
 
 
 
  Competencies
 
 
  Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
 
 
 
  Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
 
 
 
  Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answer.
 
 
 
  Communications Is able to speak and write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
 
 
 
  Composure
 
 
  Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; does not show frustration when resisted or blocked; is a settling influence in a crisis.
 
 
 
  Approachability Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
 
 
 
  Qualifications and Educational Requirements
 
 
  High School Graduate, University or College Degree an asset
 
 
  years customer support experience. Ecommerce and Live Chat experiences an asset
 
 
  Retail experience
 
 
  Professional Social Media usage an asset
 
 
 
  Preferred Skills
 
 
  A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees.
  Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners.
  Good organizational skills, along with the ability to multi-task multiple priorities
  Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action.
  French speaking an asset.
  Flexible to work rotational evenings, weekends, and Stat holidays.
 
 
  Key Interfaces
 
 
  Customers/Consumers
  Store associates
 
 
  Internal department administrators
 
 
 
  #CORPHIRE
 


Part time Customer Care Representative - Pet Valu

Part time Customer Care Representative

You must be bilingual in French/English, have customer support experience, strong communication skills, teamwork ability, good organization, flexibility for shifts, and a professional attitude.

You will respond to inquiries about loyalty programs and E-commerce, assist with website navigation and order processes, log communications, and ensure service levels meet performance metrics.

<div>
 Location: Markham, Ontario
 <div></div>
 <div>
  Job Description:
 </div>
 <div></div>
 <div>
  Job Summary
 </div>
 <div>
  Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media. The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.
 </div>
 <div></div>
 <div>
  Responsibilities:
 </div>
 <ul>
  <li>Work from home.</li>
  <li>Bilingualism in French/English is required.</li>
  <li>Receives and responds to inquiries regarding company loyalty programs.</li>
  <li>Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including:</li>
  <li>Assistance navigating websites.</li>
  <li>Assistance with order creation, shipment, and payment processes</li>
  <li>Log all calls and emails into ticketing system for proper attention, follow-up, and reporting.</li>
  <li>Ensures standardized response processes put in place for customer service are followed. Updates these processes as required.</li>
  <li>Maintains high service levels by ensuring key performance goals and metrics are met, or exceeded</li>
  <li>Loyalty related accountabilities:</li>
  <li>Processing and managing workflow volume for incoming requests, paper applications processing, adjustment request forms</li>
  <li>Connecting with Loyalty Marketing to resolve customer, program level or system related problems for Loyalty issues</li>
  <li>New member weekly card fulfillment process</li>
 </ul>
 <div></div>
 <div>
  Experience &amp; Education
 </div>
 <ul>
  <li>Bilingualism in French/English is required.</li>
  <li>High School Graduate; University or College Degree is a plus</li>
  <li>1-3 years' customer support experience</li>
  <li>Retail experience</li>
 </ul>
 <div></div>
 <div>
  Additional Skills:<br>
  <ul>
   <li>Exceptional interpersonal skills highlighted by excellent verbal and written communication skills.</li>
  </ul>
 </div>
 <ul>
  <li>Strong listening skills are required to assess a situation for an appropriate response, along with the ability to deal with sensitive information and situations.</li>
  <li>A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees</li>
  <li>Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners</li>
  <li>Good organizational skills, along with the ability to multi-task multiple priorities</li>
  <li>Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action</li>
  <li>French speaking an asset.</li>
  <li>Must be flexible to work rotational evenings, weekends, and Stat holidays.</li>
 </ul>
 <div></div>
 <div>
  #CORPHIRE
 </div>
</div>


 Location: Markham, Ontario
 
 
  Job Description:
 
 
 
  Job Summary
 
 
  Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media. The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.
 
 
 
  Responsibilities:
 
 
  Work from home.
  Bilingualism in French/English is required.
  Receives and responds to inquiries regarding company loyalty programs.
  Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including:
  Assistance navigating websites.
  Assistance with order creation, shipment, and payment processes
  Log all calls and emails into ticketing system for proper attention, follow-up, and reporting.
  Ensures standardized response processes put in place for customer service are followed. Updates these processes as required.
  Maintains high service levels by ensuring key performance goals and metrics are met, or exceeded
  Loyalty related accountabilities:
  Processing and managing workflow volume for incoming requests, paper applications processing, adjustment request forms
  Connecting with Loyalty Marketing to resolve customer, program level or system related problems for Loyalty issues
  New member weekly card fulfillment process
 
 
 
  Experience & Education
 
 
  Bilingualism in French/English is required.
  High School Graduate; University or College Degree is a plus
  1-3 years' customer support experience
  Retail experience
 
 
 
  Additional Skills:
  
   Exceptional interpersonal skills highlighted by excellent verbal and written communication skills.
  
 
 
  Strong listening skills are required to assess a situation for an appropriate response, along with the ability to deal with sensitive information and situations.
  A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees
  Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners
  Good organizational skills, along with the ability to multi-task multiple priorities
  Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action
  French speaking an asset.
  Must be flexible to work rotational evenings, weekends, and Stat holidays.
 
 
 
  #CORPHIRE
 


Pet Valu

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