FAQs
What is the location of the Customer Care Representative position?
The position is located in Markham, Ontario.
Is this a permanent position?
No, this is a 3-month contract position.
What are the primary responsibilities of the Customer Care Representative?
The primary responsibilities include receiving and responding to customer inquiries regarding loyalty programs, E-commerce platform, and in-store experiences, as well as logging communications into a ticketing system and ensuring high service levels.
What kind of experience is required for this position?
A high school diploma is required, with 1-3 years of customer support experience and retail experience preferred.
Are there any specific skills required for the Customer Care Representative role?
Yes, exceptional interpersonal skills, strong listening skills, organizational skills, attention to detail, and the ability to multi-task are required. French-speaking is considered an asset.
What is the work schedule for this position?
The position requires flexibility to work rotational evenings, weekends, and statutory holidays.
How does the Customer Care Representative contribute to customer service improvement?
The representative provides feedback to leadership on improvements to customer service processes, policies, and standards to maintain customer loyalty and exceed expectations.
Will I be required to handle sensitive information?
Yes, strong listening skills and the ability to deal with sensitive information and situations are essential for this role.
Is prior experience in a similar role necessary?
While prior customer support experience is not mandatory, it is highly preferred.
What systems or tools will I be expected to use in this position?
You will be expected to log all calls and emails into a ticketing system for proper attention, follow-up, and reporting.