Large

Planet is the leading provider of global, daily satellite imagery and insights. Planet is driven by a mission to image all of Earth’s landmass every day, and make global change visible, accessible, and actionable. Founded in 2010 by three NASA scientists, Planet designs, builds, and operates the largest fleet of imaging satellites, as well as online software, tools and analytics needed to deliver data to users. Decision makers in business, government, and within organizations use Planet's data and machine learning-powered analytics to develop new technologies, drive revenue, power research, and make informed, timely decisions to solve our world's toughest challenges. 


Technology

Planet

Largest earth observation satellite network delivering a near-daily global dataset

You need experience as a receptionist, excellent communication skills, knowledge of health regulations, strong organization, Microsoft Office proficiency, and fluency in German and good English.

You will greet visitors, manage calls and mail, maintain a tidy reception, coordinate vendor relations, process invoices, monitor supplies, and address office issues as they arise.

Customer Relations

People, HR & Administration

Dortmund

<div></div><div><div><div><div><div><div>remote type</div><div>
Onsite</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dortmund - Germany</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Part time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR09483</div></div></div></div></div></div>
<br><div><div>About Planet:</div><div>
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.</div><div>
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.</div><div>
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.</div><div></div><div>
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.</div><div></div><div>
Role Overview:</div><div>
As a Receptionist, you will be the first point of contact for our Dortmund office, providing excellent customer service and administrative support. The ideal candidate should have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced environment.</div><div></div><div>
What you will do:</div><ul><li><div>
Greet and welcome visitors in a courteous and professional manner.</div></li><li><div>
Answer, screen, and direct phone calls to appropriate personnel.</div></li><li><div>
Manage incoming and outgoing mail, packages, and deliveries.</div></li><li><div>
Maintain the reception area, ensuring it is tidy and presentable.</div></li><li><div>
Coordinate and manage relationships with 3rd party vendors (maintenance, cleaning etc.) scheduling maintenance, repairs, and service appointments, to ensure a clean, safe, and functional office environment.</div></li><li><div>
Invoice processing, keeping organized records of invoices, contracts, and other important documents.</div></li><li><div>
Monitor and order office supplies as needed, ensuring efficient use of resources and managing an office budget</div></li><li><div>
Identify and address issues promptly and effectively, ensuring minimal disruption to office operations.</div></li><li><div>
Perform other duties as assigned by management.</div></li></ul><div></div><div>
Who you are:</div><ul><li><div>
Proven experience as a receptionist, front desk representative, or in a similar role.</div></li><li><div>
Excellent verbal and written communication skills.</div></li><li><div>
Knowledge of health, safety, and environmental regulations</div></li><li><div>
Strong organizational and multitasking abilities.</div></li><li><div>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment</div></li><li><div>
Fluent in German and have a good English level. Ony other language will be a plus.</div></li></ul><div></div><div>
Why Planet:</div><div>
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you &ndash; Apply now.</div></div><div></div>
<br><div><p>About US</p><p></p><div><div><div><div><div>
Company Background</div><div></div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

remote type
Onsite
locations
Dortmund - Germany
time type
Part time
posted on
Posted Yesterday
job requisition id
JR09483
About Planet:
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview:
As a Receptionist, you will be the first point of contact for our Dortmund office, providing excellent customer service and administrative support. The ideal candidate should have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced environment.
What you will do:
Greet and welcome visitors in a courteous and professional manner.
Answer, screen, and direct phone calls to appropriate personnel.
Manage incoming and outgoing mail, packages, and deliveries.
Maintain the reception area, ensuring it is tidy and presentable.
Coordinate and manage relationships with 3rd party vendors (maintenance, cleaning etc.) scheduling maintenance, repairs, and service appointments, to ensure a clean, safe, and functional office environment.
Invoice processing, keeping organized records of invoices, contracts, and other important documents.
Monitor and order office supplies as needed, ensuring efficient use of resources and managing an office budget
Identify and address issues promptly and effectively, ensuring minimal disruption to office operations.
Perform other duties as assigned by management.
Who you are:
Proven experience as a receptionist, front desk representative, or in a similar role.
Excellent verbal and written communication skills.
Knowledge of health, safety, and environmental regulations
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment
Fluent in German and have a good English level. Ony other language will be a plus.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
About US
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Receptionist - Planet

Receptionist

You should have management experience in customer support, proficiency in Salesforce and similar tools, project management skills, and be fluent in German and English. Strong communication and organizational abilities are essential.

You will manage KPIs, oversee ticketing and shifts, optimize processes, support team leaders, ensure compliance, allocate resources, and coordinate departmental tasks and meetings.

IT & Cybersecurity

<div></div><div><div><div><div><div><div>remote type</div><div>
Hybrid</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dortmund - Germany</div><div>
Vienna Office - Austria</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR09409</div></div></div></div></div></div>
<br><div><div>About Planet</div><div></div><div>
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.</div><div>
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.</div><div>
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.</div><div></div><div>
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.</div><div></div><div>
What you will do</div><ul><li>
Ensuring the KPIs</li><li>
Control and overview of the ticket situation, escalations and shift planning at department level</li><li>
Continuous optimization of processes and tools</li><li>
Organizational, technical and personnel management of the team leaders</li><li>
Ensuring Mgt measures (return interviews e.g. sick days)</li><li>
Shift planning and efficient resource allocation</li><li>
Ensuring productivity and compliance with processes, guidelines and quality specifications in cooperation with the team leaders</li><li>
Ensuring timely preparation of information and communication flows</li><li>
Providing disciplinary and technical support for team leaders</li><li>
Independent development of solutions</li><li>
Participation in internal and interdepartmental meetings</li><li>
Coordinating the distribution of tasks within the department</li><li>
Capacity planning and hiring planning in coordination with Director</li></ul><div></div><div>
Who you are</div><ul><li>
Completed training or a degree in the hotel industry and/or IT industry is an advantage</li><li>
Management experience in the area of customer support</li><li>
Several years of experience with systems such as Salesforce, Confluence, Jira and similar tools</li><li>
Experience with reports (reading, creating)</li><li>
Experience in project management</li><li>
Fluent in German and English (verbal and written)</li><li>
Knowledge of protel products is an advantage</li><li>
Social competence, empathy and respectful interaction</li><li>
Strong communication and listening skills</li><li>
Proactive and creative personality with assertiveness</li><li>
Independence and initiative</li><li>
Sense of responsibility and reliability</li><li>
Self-reflection and critical faculties</li><li>
Logical and analytical thinking</li><li>
Strong organizational skills with the ability to multitask</li><li>
Technical affinity and open-mindedness towards new technologies</li><li>
Stress resistance and problem-solving ability</li></ul><div></div><div>
Why Planet:</div><div>
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you &ndash; Apply now.</div><div></div><div><i>
This is a position at </i><i>protel</i><i> </i><i>hotelsoftware</i><i> GmbH</i></div></div>
<br><div><p>About US</p><p></p><div><div><div><div><div>
Company Background</div><div></div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

remote type
Hybrid
locations
Dortmund - Germany
Vienna Office - Austria
time type
Full time
posted on
Posted Yesterday
job requisition id
JR09409
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
What you will do
Ensuring the KPIs
Control and overview of the ticket situation, escalations and shift planning at department level
Continuous optimization of processes and tools
Organizational, technical and personnel management of the team leaders
Ensuring Mgt measures (return interviews e.g. sick days)
Shift planning and efficient resource allocation
Ensuring productivity and compliance with processes, guidelines and quality specifications in cooperation with the team leaders
Ensuring timely preparation of information and communication flows
Providing disciplinary and technical support for team leaders
Independent development of solutions
Participation in internal and interdepartmental meetings
Coordinating the distribution of tasks within the department
Capacity planning and hiring planning in coordination with Director
Who you are
Completed training or a degree in the hotel industry and/or IT industry is an advantage
Management experience in the area of customer support
Several years of experience with systems such as Salesforce, Confluence, Jira and similar tools
Experience with reports (reading, creating)
Experience in project management
Fluent in German and English (verbal and written)
Knowledge of protel products is an advantage
Social competence, empathy and respectful interaction
Strong communication and listening skills
Proactive and creative personality with assertiveness
Independence and initiative
Sense of responsibility and reliability
Self-reflection and critical faculties
Logical and analytical thinking
Strong organizational skills with the ability to multitask
Technical affinity and open-mindedness towards new technologies
Stress resistance and problem-solving ability
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
This is a position at protel hotelsoftware GmbH
About US
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Support Manager Operation - Planet

Support Manager Operation

You must have strong social skills, teamwork, problem-solving ability, technical affinity in hotel software, fluency in German and English, and prior experience in hospitality or IT.

You will provide technical support, document processes, maintain ticketing and knowledge systems, conduct training, enhance customer satisfaction, collaborate with teams, and cover shifts for reliable service.

<div></div><div><div><div><div><div><div>remote type</div><div>
Hybrid</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dortmund - Germany</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR09423</div></div></div></div></div></div>
<br><div><div>About Planet</div><div>
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.</div><div>
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.</div><div>
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.</div><div></div><div>
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.</div><div></div><div>
Deine Rolle:</div><div>
Als Support &amp; Software Consultant (m/w/d) bist du die erste Anlaufstelle f&uuml;r unsere Kund:innen und unterst&uuml;tzt sie telefonisch oder per E-Mail bei technischen Fragen und auftretenden St&ouml;rungen. Du analysierst und l&ouml;st Probleme eigenst&auml;ndig und ber&auml;tst unsere Kund:innen dabei, wie sie unsere Software optimal und effizient nutzen k&ouml;nnen. Nach einer intensiven Einarbeitungsphase &uuml;bernimmst du die Beratung, Installation und Schulung unserer Kund:innen und sorgst daf&uuml;r, dass sie unsere Hotelsoftware bestm&ouml;glich in ihren Arbeitsalltag integrieren k&ouml;nnen.</div><div></div><div>
Deine Aufgaben</div><ul><li>
Technische Unterst&uuml;tzung und Beratung f&uuml;r Kund:innen und Gesch&auml;ftspartner per Telefon, E-Mail oder &uuml;ber das Tickettool.</li><li>
Detaillierte Dokumentation aller Arbeitsschritte und L&ouml;sungsprozesse gem&auml;&szlig; interner Standards und Richtlinien.</li><li>
Pflege und Aktualisierung des Tickettools sowie der internen Wissensdatenbank zur Optimierung von Support-Prozessen.</li><li>
Planung und Durchf&uuml;hrung von Anwenderschulungen, sowohl online als auch vor Ort, um Kund:innen den bestm&ouml;glichen Umgang mit der Software zu erm&ouml;glichen.</li><li>
Steigerung und Pflege der Kundenzufriedenheit, indem individuelle L&ouml;sungen und ein erstklassiger Service geboten werden.</li><li>
Aktive Zusammenarbeit im Team sowie enge Abstimmung mit anderen Abteilungen zur kontinuierlichen Verbesserung der Software und Dienstleistungen.</li><li>
&Uuml;bernahme von Schicht- und Wochenenddiensten, um eine zuverl&auml;ssige Kundenbetreuung sicherzustellen.</li></ul><div>
Kompetenzen</div><ul><li>
Ausgepr&auml;gte soziale Kompetenz sowie Empathie und ein respektvoller Umgang mit Kund:innen, Kolleg:innen und Partner:innen</li><li>
Teamf&auml;higkeit und Kooperationsbereitschaft, um mit internen Teams, externen Dienstleistern und Hotelbetreibenden effizient zusammenzuarbeiten.</li><li>
Exzellente Kommunikationsf&auml;higkeiten, um komplexe technische Sachverhalte verst&auml;ndlich an Kund:innen zu vermitteln.</li><li>
Eigenst&auml;ndige und verantwortungsbewusste Arbeitsweise, insbesondere bei der Analyse von Kundenanforderungen und der Implementierung unserer Produkte.</li><li>
Hohe Zuverl&auml;ssigkeit und Verantwortungsbewusstsein, um unsere Kunden optimal bei der Nutzung der Software zu unterst&uuml;tzen.</li><li>
F&auml;higkeit zur Selbstreflexion und Kritikf&auml;higkeit, um kontinuierlich an der eigenen fachlichen und pers&ouml;nlichen Weiterentwicklung zu arbeiten.</li><li>
Analytisches und logisches Denkverm&ouml;gen, um kundenorientierte L&ouml;sungen zu entwickeln und Prozesse in der Hotellerie zu optimieren.</li><li>
Strukturiertes und organisiertes Arbeiten, insbesondere bei der Planung und Durchf&uuml;hrung von Software-Einf&uuml;hrungen, Schulungen und Support-Anfragen.</li><li>
Technische Affinit&auml;t und Aufgeschlossenheit gegen&uuml;ber neuen Technologien, insbesondere im Bereich PMS (Property Management Systems), Channel-Manager, Buchungssoftware und Kassensysteme.</li><li>
Hohe Belastbarkeit und ausgepr&auml;gte Probleml&ouml;sef&auml;higkeit, um auch unter Zeitdruck effektive L&ouml;sungen f&uuml;r Hotelkunden bereitzustellen.</li></ul><div></div><div>
Qualifikationen:</div><ul><li>
Erfolgreich abgeschlossene Ausbildung oder ein Studium im Bereich Hotellerie, Tourismusmanagement, IT oder einem verwandten Bereich von Vorteil.</li><li>
Erfahrung in der Hotelbranche oder fundierte Kenntnisse der Hotelindustrie, um sich in die Bed&uuml;rfnisse der Kund:innen hineinversetzen zu k&ouml;nnen.</li><li>
Sehr gute Computerkenntnisse und ausgepr&auml;gtes Interesse an IT-Themen, insbesondere im Bereich Hotelsoftware und digitale L&ouml;sungen.</li><li>
Flie&szlig;ende Deutsch- und Englischkenntnisse in Wort und Schrift, um mit nationalen und internationalen Kund:innen professionell zu kommunizieren.</li><li>
Eloquentes und sicheres Ausdrucksverm&ouml;gen, mit der F&auml;higkeit, auch in stressigen Situationen stets einen freundlichen und professionellen Ton zu wahren.</li><li>
Ausgepr&auml;gte Kundenorientierung und der Anspruch, stets erstklassigen Service und ma&szlig;geschneiderte L&ouml;sungen zu bieten.</li><li>
Erfahrung mit der protel Hotelsoftware von Vorteil, ebenso wie Kenntnisse in anderen g&auml;ngigen PMS-, Buchungs- oder Kassensystemen der Hotellerie.</li></ul><div></div><div>
Why Planet:</div><div>
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you &ndash; Apply now.</div><div></div><div><i>
This is a position at </i><i>protel</i><i> </i><i>hotelsoftware</i><i> GmbH.</i></div></div>
<br><div><p>About US</p><p></p><div><div><div><div><div>
Company Background</div><div></div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

remote type
Hybrid
locations
Dortmund - Germany
time type
Full time
posted on
Posted Yesterday
job requisition id
JR09423
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Deine Rolle:
Als Support & Software Consultant (m/w/d) bist du die erste Anlaufstelle für unsere Kund:innen und unterstützt sie telefonisch oder per E-Mail bei technischen Fragen und auftretenden Störungen. Du analysierst und löst Probleme eigenständig und berätst unsere Kund:innen dabei, wie sie unsere Software optimal und effizient nutzen können. Nach einer intensiven Einarbeitungsphase übernimmst du die Beratung, Installation und Schulung unserer Kund:innen und sorgst dafür, dass sie unsere Hotelsoftware bestmöglich in ihren Arbeitsalltag integrieren können.
Deine Aufgaben
Technische Unterstützung und Beratung für Kund:innen und Geschäftspartner per Telefon, E-Mail oder über das Tickettool.
Detaillierte Dokumentation aller Arbeitsschritte und Lösungsprozesse gemäß interner Standards und Richtlinien.
Pflege und Aktualisierung des Tickettools sowie der internen Wissensdatenbank zur Optimierung von Support-Prozessen.
Planung und Durchführung von Anwenderschulungen, sowohl online als auch vor Ort, um Kund:innen den bestmöglichen Umgang mit der Software zu ermöglichen.
Steigerung und Pflege der Kundenzufriedenheit, indem individuelle Lösungen und ein erstklassiger Service geboten werden.
Aktive Zusammenarbeit im Team sowie enge Abstimmung mit anderen Abteilungen zur kontinuierlichen Verbesserung der Software und Dienstleistungen.
Übernahme von Schicht- und Wochenenddiensten, um eine zuverlässige Kundenbetreuung sicherzustellen.
Kompetenzen
Ausgeprägte soziale Kompetenz sowie Empathie und ein respektvoller Umgang mit Kund:innen, Kolleg:innen und Partner:innen
Teamfähigkeit und Kooperationsbereitschaft, um mit internen Teams, externen Dienstleistern und Hotelbetreibenden effizient zusammenzuarbeiten.
Exzellente Kommunikationsfähigkeiten, um komplexe technische Sachverhalte verständlich an Kund:innen zu vermitteln.
Eigenständige und verantwortungsbewusste Arbeitsweise, insbesondere bei der Analyse von Kundenanforderungen und der Implementierung unserer Produkte.
Hohe Zuverlässigkeit und Verantwortungsbewusstsein, um unsere Kunden optimal bei der Nutzung der Software zu unterstützen.
Fähigkeit zur Selbstreflexion und Kritikfähigkeit, um kontinuierlich an der eigenen fachlichen und persönlichen Weiterentwicklung zu arbeiten.
Analytisches und logisches Denkvermögen, um kundenorientierte Lösungen zu entwickeln und Prozesse in der Hotellerie zu optimieren.
Strukturiertes und organisiertes Arbeiten, insbesondere bei der Planung und Durchführung von Software-Einführungen, Schulungen und Support-Anfragen.
Technische Affinität und Aufgeschlossenheit gegenüber neuen Technologien, insbesondere im Bereich PMS (Property Management Systems), Channel-Manager, Buchungssoftware und Kassensysteme.
Hohe Belastbarkeit und ausgeprägte Problemlösefähigkeit, um auch unter Zeitdruck effektive Lösungen für Hotelkunden bereitzustellen.
Qualifikationen:
Erfolgreich abgeschlossene Ausbildung oder ein Studium im Bereich Hotellerie, Tourismusmanagement, IT oder einem verwandten Bereich von Vorteil.
Erfahrung in der Hotelbranche oder fundierte Kenntnisse der Hotelindustrie, um sich in die Bedürfnisse der Kund:innen hineinversetzen zu können.
Sehr gute Computerkenntnisse und ausgeprägtes Interesse an IT-Themen, insbesondere im Bereich Hotelsoftware und digitale Lösungen.
Fließende Deutsch- und Englischkenntnisse in Wort und Schrift, um mit nationalen und internationalen Kund:innen professionell zu kommunizieren.
Eloquentes und sicheres Ausdrucksvermögen, mit der Fähigkeit, auch in stressigen Situationen stets einen freundlichen und professionellen Ton zu wahren.
Ausgeprägte Kundenorientierung und der Anspruch, stets erstklassigen Service und maßgeschneiderte Lösungen zu bieten.
Erfahrung mit der protel Hotelsoftware von Vorteil, ebenso wie Kenntnisse in anderen gängigen PMS-, Buchungs- oder Kassensystemen der Hotellerie.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
This is a position at protel hotelsoftware GmbH.
About US
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Supporter and Software Consultant - Planet

Supporter and Software Consultant

You should have a strong QA background in Agile, proficiency with CI/CD tools, automation frameworks, and web testing, plus experience in functional, integration, and performance testing.

You will collaborate with agile teams on acceptance criteria, develop automated testing frameworks, improve QA processes, and address non-functional requirements for system reliability and performance.

Software Engineering

Porto

<div></div><div><div><div><div><div><div>remote type</div><div>
Hybrid</div></div></div></div><div></div><div><div><div>
locations</div><div>
Porto - Portugal</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR09133</div></div></div></div></div></div>
<br><div><div>About Us:</div><div></div><div>
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.</div><div></div><div>
In recent years, we have experienced significant growth, expanding our services and global presence.</div><div>
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.</div><div></div><div>
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.<br>
<br>
Role Overview<br>
We are looking for a skilled and proactive QA Engineer to join our team. In this role, you will ensure the quality and reliability of our systems through effective test strategies and automation. Collaborating with cross-functional teams, you will help deliver robust solutions that meet business needs and exceed customer expectations.</div><div></div><div><br>
What You Will Do</div><ul><li>
Collaborate with agile teams to define acceptance criteria, identify risks, and ensure test coverage for new features.</li><li>
Design, develop, and maintain automated testing frameworks for functional, integration, and performance testing.</li><li>
Continuously improve quality assurance processes and tools to enhance system reliability and scalability.</li><li>
Analyze and address non-functional requirements to ensure system stability and performance.</li></ul><div></div><div>
Who You Are</div><ul><li>
Experienced in taking ownership of tasks, ensuring quality, and contributing to a culture of continuous improvement in Agile/Scrum environments.</li><li>
Detail-oriented and self-motivated team player with a strong commitment to quality.</li><li>
Proficient in quality assurance tools, processes, and automation frameworks, with knowledge of CI/CD tools like Jenkins and source control systems such as GIT.</li><li>
Skilled in functional, integration, and performance testing, with experience using tools like JMeter being a plus.</li><li>
Familiar with web software testing, and knowledge of Java-based systems or the Spring Framework is advantageous.</li><li>
Passionate about ensuring exceptional system performance and eager to tackle complex challenges.</li></ul><div></div><div>
Why Planet :</div><div>
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you &ndash; Apply now.</div><div>
At Planet, we embrace a hybrid work model, with three days a week in the office.</div><div><br>
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
Company Background</div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

remote type
Hybrid
locations
Porto - Portugal
time type
Full time
posted on
Posted Yesterday
job requisition id
JR09133
About Us:
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview
We are looking for a skilled and proactive QA Engineer to join our team. In this role, you will ensure the quality and reliability of our systems through effective test strategies and automation. Collaborating with cross-functional teams, you will help deliver robust solutions that meet business needs and exceed customer expectations.
What You Will Do
Collaborate with agile teams to define acceptance criteria, identify risks, and ensure test coverage for new features.
Design, develop, and maintain automated testing frameworks for functional, integration, and performance testing.
Continuously improve quality assurance processes and tools to enhance system reliability and scalability.
Analyze and address non-functional requirements to ensure system stability and performance.
Who You Are
Experienced in taking ownership of tasks, ensuring quality, and contributing to a culture of continuous improvement in Agile/Scrum environments.
Detail-oriented and self-motivated team player with a strong commitment to quality.
Proficient in quality assurance tools, processes, and automation frameworks, with knowledge of CI/CD tools like Jenkins and source control systems such as GIT.
Skilled in functional, integration, and performance testing, with experience using tools like JMeter being a plus.
Familiar with web software testing, and knowledge of Java-based systems or the Spring Framework is advantageous.
Passionate about ensuring exceptional system performance and eager to tackle complex challenges.
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
About Us
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Senior QA Analyst - Planet

Senior QA Analyst

You must have B2B sales experience in retail or hospitality, strong knowledge of payment solutions, proven communication and teamwork skills, fluency in Spanish and English, and a drive for sales success.

You will lead opportunity reviews, build sales plans, exceed targets, manage customer relationships, update the CRM, create presentations, and collaborate with the sales team to drive success.

Sales & Business Development

Barcelona

<div></div><div><div><div><div><div><div>remote type</div><div>
Field Based</div></div></div></div><div></div><div><div><div>
locations</div><div>
Barcelona - Spain</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR09148</div></div></div></div></div></div>
<br><div><div>About Us:</div><div>
Planet is a leading technology company transforming payments by putting customer experience first.</div><div>
We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.</div><div>
In recent years, we have experienced significant growth, expanding our services and global presence.</div><div>
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.</div><div>
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.</div><div></div><div>
Role Overview<br>
This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&amp;B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer stisfaction.</div><div></div><div>
What you will do</div><ul><li><div>
Lead the review and segmentation of opportunities in the Retail, Hospitality and F&amp;B Sectors and the building of commercial business cases to support investments.</div></li><li><div>
Build an annual Sales Development plan. Develop and nurture a pipeline of business opportunities.</div></li><li><div>
Achieve and exceed monthly, quarterly and annual new business sales targets.</div></li><li><div>
Maximise revenue opportunities and ensure business is profitable.</div></li><li><div>
Manage the customer relationship until they are handled to an Account Manager.</div></li><li><div>
React to customer / partners queries in a professional and timely manner.</div></li><li><div>
Work with supporting departments to resolve to a satisfactory standard.</div></li><li><div>
Accurately complete sales documentation which supports the sale of services that include quotations, proposals and tenders.</div></li><li><div>
Lead on the creation and delivery of new business presentations with customers.</div></li><li><div>
Make sure that the CRM system is kept updated with actions, customer and opportunity information in line with the KPI&rsquo;s set by the manager.</div></li><li><div>
Provide information to manager and other internal departments in an accurate and timely manner.</div></li><li><div>
Work and contribute within the broader sales team, creating and promoting ideas to assist colleagues in the achievement of set objectives.</div></li><li><div>
Work professionally, effectively and constructively to promote the company.</div></li><li><div>
Carry out any additional duties which would be deemed by the manager and company to be in the best interest of the company and its customers.</div></li></ul><div></div><div>
Who you are</div><ul><li><div>
Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&amp;B merchant acquiring or related service Industry.</div></li><li><div>
Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&amp;B technology.</div></li><li><div>
Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan.</div></li><li><div>
Proven track record in managing and the delivery of new business targets</div></li><li><div>
A knowledge of the Spanish retail, hospitality and F&amp;B industry or IT solutions within these sectors would be an advantage</div></li><li><div>
Knowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage.</div></li><li><div>
Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.</div></li><li><div>
Knowledge of card scheme rules as they affect the sale of merchant acquiring services.</div></li><li><div>
Proven interpersonal and networking skills ideally in a similar sales environment</div></li><li><div>
Proven communication and team working skills</div></li><li><div>
Proven organizational, planning and sales preparation skills</div></li><li><div>
Working knowledge of CRM systems (Salesforce or similar)</div></li><li><div>
High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systems</div></li><li><div>
Spanish (Catalan is required) plus English language</div></li><li><div>
Experience in a complex international matrix organization</div></li></ul><div></div><div>
In addition, you&rsquo;ll be</div><ul><li><div>
Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company.</div></li><li><div>
Self-management: Must display evidence of resilience, drive, self-control and personal presentation.</div></li><li><div>
Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.</div></li><li><div>
Communication skills: These must be experienced and strong.</div></li><li><div>
Team work: Must be able to work with a dynamic sales team.</div></li><li><div>
Time Management: Must have proven time management skills and the ability to deliver to tight deadlines.</div></li><li><div>
Change management: Must enjoy working in a fast growing and changing Company. Flexibility is essential.</div></li><li><div>
Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment.</div></li></ul><div></div><div>
Why Planet:</div><div>
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you &ndash; Apply now.</div><div></div><div>
At Planet, we embrace a hybrid work model, with three days a week in the office.</div><div><br>
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
Company Background</div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

remote type
Field Based
locations
Barcelona - Spain
time type
Full time
posted on
Posted Yesterday
job requisition id
JR09148
About Us:
Planet is a leading technology company transforming payments by putting customer experience first.
We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview
This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer stisfaction.
What you will do
Lead the review and segmentation of opportunities in the Retail, Hospitality and F&B Sectors and the building of commercial business cases to support investments.
Build an annual Sales Development plan. Develop and nurture a pipeline of business opportunities.
Achieve and exceed monthly, quarterly and annual new business sales targets.
Maximise revenue opportunities and ensure business is profitable.
Manage the customer relationship until they are handled to an Account Manager.
React to customer / partners queries in a professional and timely manner.
Work with supporting departments to resolve to a satisfactory standard.
Accurately complete sales documentation which supports the sale of services that include quotations, proposals and tenders.
Lead on the creation and delivery of new business presentations with customers.
Make sure that the CRM system is kept updated with actions, customer and opportunity information in line with the KPI’s set by the manager.
Provide information to manager and other internal departments in an accurate and timely manner.
Work and contribute within the broader sales team, creating and promoting ideas to assist colleagues in the achievement of set objectives.
Work professionally, effectively and constructively to promote the company.
Carry out any additional duties which would be deemed by the manager and company to be in the best interest of the company and its customers.
Who you are
Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry.
Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology.
Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan.
Proven track record in managing and the delivery of new business targets
A knowledge of the Spanish retail, hospitality and F&B industry or IT solutions within these sectors would be an advantage
Knowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage.
Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.
Knowledge of card scheme rules as they affect the sale of merchant acquiring services.
Proven interpersonal and networking skills ideally in a similar sales environment
Proven communication and team working skills
Proven organizational, planning and sales preparation skills
Working knowledge of CRM systems (Salesforce or similar)
High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systems
Spanish (Catalan is required) plus English language
Experience in a complex international matrix organization
In addition, you’ll be
Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company.
Self-management: Must display evidence of resilience, drive, self-control and personal presentation.
Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.
Communication skills: These must be experienced and strong.
Team work: Must be able to work with a dynamic sales team.
Time Management: Must have proven time management skills and the ability to deliver to tight deadlines.
Change management: Must enjoy working in a fast growing and changing Company. Flexibility is essential.
Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
About Us
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Planet

Mission