Siena is a customer experience management company that provides businesses with outsourced customer service solutions, focusing on delivering high-quality support through various channels such as phone, chat, and email. They help companies enhance their customer interactions by offering personalised, scalable, and efficient support tailored to meet specific business needs. Siena's ultimate mission is to revolutionise customer experiences by providing superior service that builds lasting relationships between businesses and their customers. Their purpose is to empower companies to deliver exceptional customer service, fostering loyalty and satisfaction while driving growth and success in competitive markets.

Technology

Siena AI

Empathic AI customer service that's almost human. Designed for commerce.

You have 3+ years in AI, expertise in LLMs, holistic problem-solving skills, can communicate complex ideas clearly, and prioritize user-centric, impactful projects.

You will develop and test AI features, integrate technologies into products, collaborate with teams for timely delivery, and stay updated on AI advancements, particularly in LLMs.

London

About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Our AI-First Philosophy At Siena, AI isn't just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day. About The Role: We're on the lookout for an AI Engineer to join our growing AI team. Your mission will be to use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AI's products. This role is for someone who loves exploring the edges of what's possible with ML technology and applying these innovations in practical, impactful ways. What You’ll Achieve: * Lead the development and experimentation of new AI features. * Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions. * Work closely with cross-functional teams to ensure timely delivery of AI-driven product features. * Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge. Skills You'll Need to Bring: * Expertise and Curiosity: You have substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. You're eager to share your knowledge while remaining open to continual learning and exploration. * Holistic Problem-Solving: Your approach to challenges is comprehensive, considering the broader impact of your solutions. You excel in converting complex problems into elegant, business-oriented solutions. * Empathetic Leadership and Communication: You're skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and non-technical team members. * User-Centric and Impact-Oriented: You prioritize projects based on their business impact and are attuned to how your work affects real people's lives. Nice to Haves: * Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies. * Experience with data pipeline technologies like Spark, DBT, etc. * A broad understanding of system architecture, from user interfaces to data models. * Interest or background in fields outside of technology, reflecting our belief in the value of diverse perspectives. Join Our Team: At Siena AI, we're looking for talented individuals from various backgrounds to reflect the diversity of our global customer base. If you're passionate about AI and eager to contribute to a team that's making a real difference, we'd love to hear from you, even if your experience doesn't perfectly match every point in this description. Why Join Us We’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer: * Make a real impact. Your work directly shapes our product and company. * A voice that matters. In a small team, every perspective counts—yours included. * Work your way. Whether it’s from home, a coffee shop, or a moon base—if you're productive, we’re happy. * Competitive compensation. Great salary plus the opportunity for equity or stock grants. * Flexible time off. Take at least 15 days—more if you need it. * A learning budget. If you're growing, so are we. * The thrill of building something new. Join us at a stage where your contributions matter most. * Tackling meaningful challenges. We’re redefining how work gets done through AI. Our values We’re not about corporate jargon—here’s what truly matters to us: * Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding. * Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate. * Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges. * Ownership and autonomy: When things break, you fix first, explain later. * Relationships: You create bonds with your colleagues - building trust and sharing success. * Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher. * Open and direct: You share and receive feedback. You are open about what’s working and what not. AI-First Tooling To ensure you stay at the cutting edge of AI-driven work, we provide: * Perplexity Pro account * ChatGPT Pro account * Claude Pro account * Quarterly budget for experimenting with new AI tools * A culture that encourages AI experimentation and adoption We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.Our AI-First PhilosophyAt Siena, AI isn't just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.About The Role:We're on the lookout for an AI Engineer to join our growing AI team. Your mission will be to use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AI's products. This role is for someone who loves exploring the edges of what's possible with ML technology and applying these innovations in practical, impactful ways.What You’ll Achieve: * Lead the development and experimentation of new AI features. * Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions. * Work closely with cross-functional teams to ensure timely delivery of AI-driven product features. * Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge.      Skills You'll Need to Bring: * Expertise and Curiosity: You have substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. You're eager to share your knowledge while remaining open to continual learning and exploration. * Holistic Problem-Solving: Your approach to challenges is comprehensive, considering the broader impact of your solutions. You excel in converting complex problems into elegant, business-oriented solutions. * Empathetic Leadership and Communication: You're skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and non-technical team members. * User-Centric and Impact-Oriented: You prioritize projects based on their business impact and are attuned to how your work affects real people's lives.      Nice to Haves: * Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies. * Experience with data pipeline technologies like Spark, DBT, etc. * A broad understanding of system architecture, from user interfaces to data models. * Interest or background in fields outside of technology, reflecting our belief in the value of diverse perspectives.      Join Our Team:At Siena AI, we're looking for talented individuals from various backgrounds to reflect the diversity of our global customer base. If you're passionate about AI and eager to contribute to a team that's making a real difference, we'd love to hear from you, even if your experience doesn't perfectly match every point in this description.Why Join UsWe’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer: * Make a real impact. Your work directly shapes our product and company. * A voice that matters. In a small team, every perspective counts—yours included. * Work your way. Whether it’s from home, a coffee shop, or a moon base—if you're productive, we’re happy. * Competitive compensation. Great salary plus the opportunity for equity or stock grants. * Flexible time off. Take at least 15 days—more if you need it. * A learning budget. If you're growing, so are we. * The thrill of building something new. Join us at a stage where your contributions matter most. * Tackling meaningful challenges. We’re redefining how work gets done through AI.      Our valuesWe’re not about corporate jargon—here’s what truly matters to us: * Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding. * Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate. * Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges. * Ownership and autonomy: When things break, you fix first, explain later. * Relationships: You create bonds with your colleagues - building trust and sharing success. * Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher. * Open and direct: You share and receive feedback. You are open about what’s working and what not.      AI-First ToolingTo ensure you stay at the cutting edge of AI-driven work, we provide: * Perplexity Pro account * ChatGPT Pro account * Claude Pro account * Quarterly budget for experimenting with new AI tools * A culture that encourages AI experimentation and adoption      We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

AI Engineer - Siena AI

London, England, United Kingdom

&lt;strong&gt;About Siena&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.&lt;br&gt;&lt;br&gt;If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our AI-First Philosophy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Siena, AI isn't just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're on the lookout for an AI Engineer to join our growing AI team. Your mission will be to use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AI's products. This role is for someone who loves exploring the edges of what's possible with ML technology and applying these innovations in practical, impactful ways.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Achieve:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead the development and experimentation of new AI features. &lt;/li&gt;&lt;li&gt;Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions. &lt;/li&gt;&lt;li&gt;Work closely with cross-functional teams to ensure timely delivery of AI-driven product features. &lt;/li&gt;&lt;li&gt;Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills You'll Need to Bring:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Expertise and Curiosity: You have substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. You're eager to share your knowledge while remaining open to continual learning and exploration. &lt;/li&gt;&lt;li&gt;Holistic Problem-Solving: Your approach to challenges is comprehensive, considering the broader impact of your solutions. You excel in converting complex problems into elegant, business-oriented solutions. &lt;/li&gt;&lt;li&gt;Empathetic Leadership and Communication: You're skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and non-technical team members. &lt;/li&gt;&lt;li&gt;User-Centric and Impact-Oriented: You prioritize projects based on their business impact and are attuned to how your work affects real people's lives. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Nice to Haves:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies. &lt;/li&gt;&lt;li&gt;Experience with data pipeline technologies like Spark, DBT, etc. &lt;/li&gt;&lt;li&gt;A broad understanding of system architecture, from user interfaces to data models. &lt;/li&gt;&lt;li&gt;Interest or background in fields outside of technology, reflecting our belief in the value of diverse perspectives. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Join Our Team:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Siena AI, we're looking for talented individuals from various backgrounds to reflect the diversity of our global customer base. If you're passionate about AI and eager to contribute to a team that's making a real difference, we'd love to hear from you, even if your experience doesn't perfectly match every point in this description.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Why Join Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Make a real impact. Your work directly shapes our product and company. &lt;/li&gt;&lt;li&gt;A voice that matters. In a small team, every perspective counts—yours included. &lt;/li&gt;&lt;li&gt;Work your way. Whether it’s from home, a coffee shop, or a moon base—if you're productive, we’re happy. &lt;/li&gt;&lt;li&gt;Competitive compensation. Great salary plus the opportunity for equity or stock grants. &lt;/li&gt;&lt;li&gt;Flexible time off. Take at least 15 days—more if you need it. &lt;/li&gt;&lt;li&gt;A learning budget. If you're growing, so are we. &lt;/li&gt;&lt;li&gt;The thrill of building something new. Join us at a stage where your contributions matter most. &lt;/li&gt;&lt;li&gt;Tackling meaningful challenges. We’re redefining how work gets done through AI. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re not about corporate jargon—here’s what truly matters to us:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding. &lt;/li&gt;&lt;li&gt;Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate. &lt;/li&gt;&lt;li&gt;Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges. &lt;/li&gt;&lt;li&gt;Ownership and autonomy: When things break, you fix first, explain later. &lt;/li&gt;&lt;li&gt;Relationships: You create bonds with your colleagues - building trust and sharing success. &lt;/li&gt;&lt;li&gt;Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher. &lt;/li&gt;&lt;li&gt;Open and direct: You share and receive feedback. You are open about what’s working and what not. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;AI-First Tooling&lt;br&gt;&lt;br&gt;&lt;/strong&gt;To ensure you stay at the cutting edge of AI-driven work, we provide:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Perplexity Pro account&lt;/li&gt;&lt;li&gt;ChatGPT Pro account&lt;/li&gt;&lt;li&gt;Claude Pro account&lt;/li&gt;&lt;li&gt;Quarterly budget for experimenting with new AI tools&lt;/li&gt;&lt;li&gt;A culture that encourages AI experimentation and adoption&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.&lt;br&gt;&lt;br&gt;At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.&lt;br&gt;&lt;br&gt;Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.&lt;br&gt;&lt;br&gt;

Siena AI

Mission