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Head of Education & Community

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Siena AI

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Product
  • United Kingdom, +15
    Remote

AI generated summary

  • You are product-fluent in AI, an exceptional teacher and storyteller, a community builder, AI-native, and have experience shipping projects from scratch. Excited about consumer brands.
  • You will educate teams and customers, design onboarding and demo resources, create curricula and community spaces, and support sales with effective product narratives.

Requirements

  • Product-fluent. You understand AI products deeply. You can use Siena, break it, and teach it.
  • An exceptional teacher. You make complex things simple. You take a use case and turn it into a 30-minute session that someone walks away knowing.
  • A storyteller and communicator. You write, present, and translate complex product into clear narrative. Every workshop, every certification, every piece of content is a story.
  • A community builder. You've gathered people around something they care about. You know how to create the spaces where customers, partners, and operators want to show up and stay.
  • AI-native. You build agents. You build systems. You've replaced workflows with AI before you joined us, and you'll do it again here.
  • A builder. You've shipped something from zero. A curriculum, a program, an academy, a community. You operate without a brief.
  • Excited about consumer brands. We serve Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, Kitsch, and dozens of others.
  • Product-fluent. Can demo, break, and teach Siena at depth.
  • Exceptional teacher and storyteller. Has turned complex products into teachable, memorable skills before.
  • AI-native. Builds with AI, not just uses it.
  • Builder. Has shipped something from zero.

Responsibilities

  • Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing.
  • Run customer workshops and recurring product sessions. One use case at a time. Real depth, real outcomes.
  • Build the customer onboarding path. From signed contract to first value, repeatable across every segment.
  • Onboard every new hire. They ramp through your program, and they're productive faster because of it.
  • Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it.
  • Build Siena Academy. Curriculum, certifications, learning paths. Internal and external. The credential brands earn to show they know Siena.
  • Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other.
  • Educate the market. Open courses, public content, frameworks others adopt. The Academy becomes the category-defining resource on CX AI.
  • Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that close deals.
  • Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.

FAQs

What is the primary purpose of the Head of Education & Community role at Siena?

The primary purpose of the Head of Education & Community role is to develop and implement educational programs and resources for both internal teams and customers, ensuring that everyone understands how to effectively use Siena's AI-powered customer experience operating system.

What kind of experience is preferred for candidates applying for this role?

Candidates should have a deep understanding of AI products, exceptional teaching and storytelling skills, experience building communities, and a proven track record of shipping educational programs or curricula from the ground up.

What will the Head of Education & Community be responsible for in terms of customer engagement?

The Head of Education & Community will run customer workshops, build the customer onboarding path, and create recurring spaces and events for customers, partners, and operators to learn from each other and engage with Siena's products.

How does Siena support learning and professional growth for its employees?

Siena provides a learning budget for employees, enabling them to invest in their growth and develop skills that benefit both the individual and the company.

What types of organizations does Siena serve?

Siena serves a variety of consumer brands, including well-known names like Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, and Kitsch.

What qualities does Siena value in its employees?

Siena values curiosity, customer obsession, ownership, a direct approach to feedback, high standards, adaptability, and the ability to build strong relationships with teammates.

Is prior experience in AI development necessary for this role?

Yes, candidates should be AI-native, meaning they have experience building with AI, not just using it, and have replaced workflows with AI before.

How does Siena view its approach to AI?

Siena treats AI as a natural extension of its team members, encouraging the use of various AI tools and models to enhance productivity and collaboration.

Will the Head of Education & Community be involved in training new hires?

Yes, the Head of Education & Community will be responsible for onboarding every new hire, ensuring they ramp up quickly and become productive in their roles.

What is the significance of the Siena Academy?

The Siena Academy is envisioned as a comprehensive resource for curriculum, certifications, and learning paths that validate customers’ expertise and knowledge of Siena's offerings.

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Siena AI

Empathic AI customer service that's almost human. Designed for commerce.

Technology
Industry
11-50
Employees
2023
Founded Year

Mission & Purpose

Siena is a customer experience management company that provides businesses with outsourced customer service solutions, focusing on delivering high-quality support through various channels such as phone, chat, and email. They help companies enhance their customer interactions by offering personalised, scalable, and efficient support tailored to meet specific business needs. Siena's ultimate mission is to revolutionise customer experiences by providing superior service that builds lasting relationships between businesses and their customers. Their purpose is to empower companies to deliver exceptional customer service, fostering loyalty and satisfaction while driving growth and success in competitive markets.