Large

Teradata is the connected multi-cloud data platform for enterprise analytics, solving data challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today — making your data easier to consume everywhere, with no added risk.

Our open approach embraces the modern ecosystem to create a seamless experience for ingestion, exploration, development, and operationalization. We’ve created the fastest path to analytics in the cloud at scale at the lowest risk. Our experience working with thousands of customers and partners around the world, across a wide range of verticals and industries, makes us the most effective platform for delivering business outcomes and unlocking unlimited value by turning data into your greatest asset.

Technology

Teradata

The connected multi-cloud data platform for enterprise analytics, solving data challenges from start to scale.

You must be fluent in French and English, have 3-5 years in Technical Support, a BA/BS in Computer Science, and knowledge of databases, UNIX, Linux, and Windows.

You will provide frontline support, triage incidents, track progress, isolate issues, analyze logs, and collaborate with teams to implement solutions for customers in France.

Customer Relations

IT & Cybersecurity

Hyderabad

Our Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. What You’ll Do The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support centre. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external. The support is provided in multiple languages across the globe. The Technical Support Specialist works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role: * Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone. * Accept and respond to incoming calls, incidents, and emails. * Provide Initial problem triage and clarify problem definition. * Track, monitor and maintain incident progress. * You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues. * Apply search tools to identify previously developed solutions and recognize patterns and symptoms. * Search knowledge bases for known solutions to known problems. * Identification and management of duplicate incidents. * Extract logs, dumps, error files from customer systems and analyze. * Isolate problem area through problem recreation. * Provide remote support to on-site resources. * Coordinate with customers and end-users to implement solutions. * Log problem resolution and support knowledge creation. * Coordinates activities associated with product/service resolution issues. Who You’ll Work With As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams. What Makes You a Qualified Candidate * Provide frontline support to Teradata global customers with a primary focus on the region of France. * The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues. * Excellent oral and written communications skills in English. * 3-5 years of Technical Support related experience. * BA/BS in Computer Science or equivalent experience. * Good Database and Operating System knowledge. * Experience in Help Desk/Customer service position is a plus. * Knowledge of Support Center procedures and troubleshooting protocols. * Knowledge of UNIX, Linux, Windows, and other current operating systems. * Knowledge of Teradata support tools including the installation of remote tools is a plus. What You’ll Bring As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role: * Knowledge of TDBMS or other relational databases. * Knowledge of Linux, UNIX, Windows, and other current operating systems. * Knowledge of Support Center procedures and troubleshooting protocols. * Knowledge of remote support tools including installation. * Knowledge of Cloud technologies. Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Our CompanyAt Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.What You’ll DoThe Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support centre. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external. The support is provided in multiple languages across the globe.The Technical Support Specialist works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role: * Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone. * Accept and respond to incoming calls, incidents, and emails. * Provide Initial problem triage and clarify problem definition. * Track, monitor and maintain incident progress. * You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues. * Apply search tools to identify previously developed solutions and recognize patterns and symptoms. * Search knowledge bases for known solutions to known problems. * Identification and management of duplicate incidents. * Extract logs, dumps, error files from customer systems and analyze. * Isolate problem area through problem recreation. * Provide remote support to on-site resources. * Coordinate with customers and end-users to implement solutions. * Log problem resolution and support knowledge creation. * Coordinates activities associated with product/service resolution issues.      Who You’ll Work WithAs the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.What Makes You a Qualified Candidate * Provide frontline support to Teradata global customers with a primary focus on the region of France. * The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues. * Excellent oral and written communications skills in English. * 3-5 years of Technical Support related experience. * BA/BS in Computer Science or equivalent experience. * Good Database and Operating System knowledge. * Experience in Help Desk/Customer service position is a plus. * Knowledge of Support Center procedures and troubleshooting protocols. * Knowledge of UNIX, Linux, Windows, and other current operating systems. * Knowledge of Teradata support tools including the installation of remote tools is a plus.      What You’ll BringAs a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role: * Knowledge of TDBMS or other relational databases. * Knowledge of Linux, UNIX, Windows, and other current operating systems. * Knowledge of Support Center procedures and troubleshooting protocols. * Knowledge of remote support tools including installation. * Knowledge of Cloud technologies.      Why We Think You’ll Love TeradataWe prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Technical Support Specialist - Teradata

&lt;strong&gt;Our Company&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Teradata, we believe that people thrive when empowered with better information.  That’s why we built the most complete cloud analytics and data platform for AI.  By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions.  The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. &lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support centre.  Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.  The support is provided in multiple languages across the globe. &lt;br&gt;&lt;br&gt;The &lt;strong&gt;Technical Support Specialist &lt;/strong&gt;works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer.  As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.  You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.  You are required to have both strong technical and interpersonal skills.  Below are the key responsibilities for this role:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone. &lt;/li&gt;&lt;li&gt;Accept and respond to incoming calls, incidents, and emails. &lt;/li&gt;&lt;li&gt;Provide Initial problem triage and clarify problem definition. &lt;/li&gt;&lt;li&gt;Track, monitor and maintain incident progress. &lt;/li&gt;&lt;li&gt;You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues. &lt;/li&gt;&lt;li&gt;Apply search tools to identify previously developed solutions and recognize patterns and symptoms. &lt;/li&gt;&lt;li&gt;Search knowledge bases for known solutions to known problems. &lt;/li&gt;&lt;li&gt;Identification and management of duplicate incidents. &lt;/li&gt;&lt;li&gt;Extract logs, dumps, error files from customer systems and analyze. &lt;/li&gt;&lt;li&gt;Isolate problem area through problem recreation. &lt;/li&gt;&lt;li&gt;Provide remote support to on-site resources. &lt;/li&gt;&lt;li&gt;Coordinate with customers and end-users to implement solutions. &lt;/li&gt;&lt;li&gt;Log problem resolution and support knowledge creation. &lt;/li&gt;&lt;li&gt;Coordinates activities associated with product/service resolution issues. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Who You’ll Work With&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata.  Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams. &lt;br&gt;&lt;br&gt;&lt;strong&gt;What Makes You a Qualified Candidate&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Provide frontline support to Teradata global customers with a primary focus on the region of France. &lt;/li&gt;&lt;li&gt;The candidate must possess native-level fluency in both written and spoken French.  This is essential for effectively communicating with our French speaking customers and colleagues. &lt;/li&gt;&lt;li&gt;Excellent oral and written communications skills in English. &lt;/li&gt;&lt;li&gt;3-5 years of Technical Support related experience. &lt;/li&gt;&lt;li&gt;BA/BS in Computer Science or equivalent experience. &lt;/li&gt;&lt;li&gt;Good Database and Operating System knowledge. &lt;/li&gt;&lt;li&gt;Experience in Help Desk/Customer service position is a plus. &lt;/li&gt;&lt;li&gt;Knowledge of Support Center procedures and troubleshooting protocols. &lt;/li&gt;&lt;li&gt;Knowledge of UNIX, Linux, Windows, and other current operating systems. &lt;/li&gt;&lt;li&gt;Knowledge of Teradata support tools including the installation of remote tools is a plus.  &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues.  You will serve as a bridge between customers and the technical aspects of Teradata services.  Your ability to solve problems, provide excellent customer service, and stay current with cloud &amp;amp; On Prem technologies will be essential in ensuring customer satisfaction and success in this role.  Below are the preferred qualifications to excel in this role:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Knowledge of TDBMS or other relational databases. &lt;/li&gt;&lt;li&gt;Knowledge of Linux, UNIX, Windows, and other current operating systems. &lt;/li&gt;&lt;li&gt;Knowledge of Support Center procedures and troubleshooting protocols. &lt;/li&gt;&lt;li&gt;Knowledge of remote support tools including installation. &lt;/li&gt;&lt;li&gt;Knowledge of Cloud technologies. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why We Think You’ll Love Teradata&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.&lt;br&gt;&lt;br&gt;Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization.  We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Technical Support Specialist

France

You must be enrolled in a relevant tech program, have strong C/C++/Java/Python skills, knowledge of SQL/NoSQL, and experience with distributed/cloud systems. Excellent problem-solving and teamwork skills are needed.

You will design, code, test, and support software components, enhance RDBMS functionalities, reverse engineer code, and collaborate with team members and support groups.

Data

Software Engineering

What You'll Do: 
Participate in design, code, test, and support of major software component bugs according to a standard development process, with emphasis on testability and quality.
 
Gain deep skills in the existing product by way of reverse engineering the code and developing a sound knowledge for design and development of the enhancements. Projects will consist of multiple team members and the candidate will be expected to work closely with team leader, project manager, team members as well as other supporting groups, like customer support groups and engineering. Responsible for development of enhancements to the Teradata RDBMS product and design of low to medium complex database enhancements.
 
Who You'll Work With: 
You’ll work with others who share your passion. Where business serves expertise. Where a healthy respect for courage and original thinking inspires you to bring your best to what we do together.
 
What Makes You a Qualified Candidate: 
Must be Enrolled in B.E./B.Tech/MCA/M.Tech/Ph.D. in Computer Science, Information Technology, Electronics and Communication Engineering.
 
Candidate will gain experience in the following areas
 
Complex software systems in C / C++ / Java / Python
 
Distributed systems and Cloud Computing
 
Exposure to AWS or Azure.
 
Awareness of SQL & NoSQL Database Concepts
 
Performance debugging
 
Filesystems/Storage Systems
 
Experience in OO programming (must-have - C++ on Linux ideal)
 
What You'll Bring
 
Strong experience in programming with C and Data structures.
 
RDBMS Knowledge and SQL.
 
Excellent creative, analytical, problem solving and strong debugging skills.
 
Good verbal and written communication skills.
 
Ability to independently come up with algorithmic solutions based on complexity and performance considerations.
 
Works well in a team environment.
 
Ability to work in a mission critical, 24/7 environment.
 
#LI-VB1

What You'll Do:
Participate in design, code, test, and support of major software component bugs according to a standard development process, with emphasis on testability and quality.

Gain deep skills in the existing product by way of reverse engineering the code and developing a sound knowledge for design and development of the enhancements. Projects will consist of multiple team members and the candidate will be expected to work closely with team leader, project manager, team members as well as other supporting groups, like customer support groups and engineering. Responsible for development of enhancements to the Teradata RDBMS product and design of low to medium complex database enhancements.

Who You'll Work With:
You’ll work with others who share your passion. Where business serves expertise. Where a healthy respect for courage and original thinking inspires you to bring your best to what we do together.

What Makes You a Qualified Candidate:
Must be Enrolled in B.E./B.Tech/MCA/M.Tech/Ph.D. in Computer Science, Information Technology, Electronics and Communication Engineering.

Candidate will gain experience in the following areas

Complex software systems in C / C++ / Java / Python

Distributed systems and Cloud Computing

Exposure to AWS or Azure.

Awareness of SQL & NoSQL Database Concepts

Performance debugging

Filesystems/Storage Systems

Experience in OO programming (must-have - C++ on Linux ideal)

What You'll Bring

Strong experience in programming with C and Data structures.

RDBMS Knowledge and SQL.

Excellent creative, analytical, problem solving and strong debugging skills.

Good verbal and written communication skills.

Ability to independently come up with algorithmic solutions based on complexity and performance considerations.

Works well in a team environment.

Ability to work in a mission critical, 24/7 environment.

#LI-VB1

Intern - Teradata

Intern

You must be enrolled in a relevant program and have strong skills in C/C++, distributed systems, SQL/NoSQL, performance debugging, and teamwork, with excellent problem-solving abilities.

You will design, code, test, and support software components, enhance Teradata RDBMS, reverse engineer code, and collaborate with team members and other groups on projects.

Teradata

Mission