FAQs
What is the primary focus region for the Technical Support Specialist role?
The primary focus region for this role is France.
What languages must a candidate be fluent in for this position?
A candidate must possess native-level fluency in both written and spoken French, as well as excellent oral and written communication skills in English.
What kind of experience is required for this role?
The role requires 3-5 years of Technical Support related experience.
What educational background is preferred for candidates applying for this position?
A BA/BS in Computer Science or equivalent experience is preferred.
What types of knowledge should candidates have for this role?
Candidates should have good knowledge of databases, operating systems, UNIX, Linux, Windows, and troubleshooting protocols, as well as familiarity with cloud technologies and Teradata support tools.
Is prior experience in Help Desk or Customer Service advantageous?
Yes, experience in a Help Desk or Customer Service position is considered a plus.
Are Technical Support Specialists required to work in specific time zones?
Yes, the Technical Support Specialist should be willing to work in the CET time zone.
What responsibilities does a Technical Support Specialist have when dealing with customer incidents?
Responsibilities include providing frontline support, triaging problems, tracking incident progress, collaborating with teams, extracting logs, analyzing problems, and coordinating with customers to implement solutions.
Does Teradata value diversity and inclusion in its workplace?
Yes, Teradata is committed to diversity, equity, and inclusion and invites all identities and backgrounds in the workplace.
What collaborative environment does a Technical Support Specialist work in?
A Technical Support Specialist works in a collaborative environment and interacts with various teams and individuals within Teradata, including customers, product support engineers, and infrastructure teams.