Tricentis is a software company specialising in continuous testing and quality assurance solutions for enterprise applications. They provide a suite of tools designed to accelerate testing processes, improve software quality, and enhance overall business performance. Tricentis's ultimate mission is to transform how businesses approach software testing by delivering innovative, automated solutions that enable faster, more reliable delivery of high-quality software. Their purpose is to help organisations achieve digital excellence and drive operational efficiency through advanced testing practices, thereby ensuring that applications meet the highest standards of performance and reliability.


Technology

Tricentis

Tricentis is a global leader in continuous testing and quality engineering.

You need 5+ years in sales leadership, $10M+ ARR management, C-level transformational sales, IT/DevOps experience, strong communication skills, and a network of CIOs.

You will forecast revenue, manage and coach the sales team, recruit talent, train new hires, achieve revenue targets, collaborate across teams, and utilize Salesforce for CRM.

Sales & Business Development

IT & Cybersecurity

Zurich

<div><div>Head of Sales, Alp</div><div>
Location: Zurich / Vienna</div><div></div><div>
Job Description</div><div>
Who we are</div><div>
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that&rsquo;s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.</div><div></div><div>
You will be responsible for&hellip;</div><div>
As the Head of Sales, Alps, your goals is to achieve set targets for the region and build a plan for growth and expansion, direct sales activities within Switzerland, Austria and CEE, set expectations, provide mentorship, prioritize efforts, hold the team accountable for building pipeline and executing each phase of the sales cycle. This role is based in Zurich or Vienna and report to SVP, Sales DACH-France-Emerging.</div><div></div><div>
What you&rsquo;ll be doing<br>
<ul><li>You will accurately forecast quarterly, and annual revenue numbers for assigned region, dedication to the number and to deadlines.</li><li>You will directly coach and manage sales team to uncover new opportunities, develop net new logos, build champions, present specific use cases, demonstrate the differentiated value of Tricentis products and services, and negotiate favourable pricing and terms by selling value and return on investment.</li><li>You will recruit, hire, onboard, and retain an all-star sales talent</li><li>You will train new hires on sales process, ensure standards of success are clearly articulated.</li><li>You will consistently deliver license and service revenue targets &ndash; ensuring company revenue goals, and that objectives are achieved quarter over quarter and year over year.</li><li>You will work as a team for the most efficient use and deployment of resources; collaborate with sales engineering, channels/alliances, professional services, product, legal, marketing, and engineering teams to create a flawless customer experience.</li><li>You will use CRM systems (Salesforce) extensively.</li></ul><br>
What We're Looking For<br>
<ul><li>5+ years sales leadership experience</li><li>Managed team quotas &gt;$10M ARR, 50%+ YOY quota and team growth</li><li>Transformational sales experience (C level and C-1) in F100</li><li>Experience with &gt;$1M ARR deal sizes, 9+ month sales cycles</li></ul></div><ul><li>Experience in selling in SAP environment and selling into IT / Business Apps / Infrastructure / DevOps / App Dev groups</li><li>Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDIC/MEDDPICC is a plus.</li><li>Highly professional persona and polished demeanor. Strong verbal/written communication and presentation skills; effective at delivering executive level presentations</li></ul><div><br>
What we need from you<br>
<ul><li>Field General with strong leadership qualities and executive presence</li><li>Technical acumen with relevant technology experience: Testing, ERP, Software quality</li><li>Experienced frontline manager leading a team focused on Key Accounts</li><li>Experience recruiting to support regional growth</li><li>Forecasting to executive leadership, and managing quarterly and annual book of business across a sales team</li><li>Strong business acumen</li><li>Can support complex commercial negotiations in F100 accounts</li></ul></div><ul><li>Network of CIOs/IT director within the territory</li><li>understands Testing/Quality technology landscape and can speak to it intelligently</li></ul><div></div><div><br>
Tricentis Core Values</div><div><i>
Knowing what we need to achieve and</i><i> how</i><i> to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.</i></div><ul><li><i>
Demonstrate Self-Awareness: Own your strengths and limitations.</i></li><li><i>
Finish What We Start: Do what we say we are going to do.</i></li><li><i>
Move Fast: Create momentum and efficiency.</i></li><li><i>
Run Towards Change: Challenge the status quo.</i></li><li><i>
Serve Our Customers &amp; Communities: Create a positive experience with each interaction.</i></li><li><i>
Solve Problems Together: We win or lose as one team.</i></li><li><i>
Think Big &amp; Believe: Set extraordinary goals and believe you can achieve them.</i></li></ul><div><i>
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.</i></div><div></div><div>
#LI-RC1</div></div>

Head of Sales, Alp
Location: Zurich / Vienna
Job Description
Who we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
You will be responsible for…
As the Head of Sales, Alps, your goals is to achieve set targets for the region and build a plan for growth and expansion, direct sales activities within Switzerland, Austria and CEE, set expectations, provide mentorship, prioritize efforts, hold the team accountable for building pipeline and executing each phase of the sales cycle. This role is based in Zurich or Vienna and report to SVP, Sales DACH-France-Emerging.
What you’ll be doing
You will accurately forecast quarterly, and annual revenue numbers for assigned region, dedication to the number and to deadlines.You will directly coach and manage sales team to uncover new opportunities, develop net new logos, build champions, present specific use cases, demonstrate the differentiated value of Tricentis products and services, and negotiate favourable pricing and terms by selling value and return on investment.You will recruit, hire, onboard, and retain an all-star sales talentYou will train new hires on sales process, ensure standards of success are clearly articulated.You will consistently deliver license and service revenue targets – ensuring company revenue goals, and that objectives are achieved quarter over quarter and year over year.You will work as a team for the most efficient use and deployment of resources; collaborate with sales engineering, channels/alliances, professional services, product, legal, marketing, and engineering teams to create a flawless customer experience.You will use CRM systems (Salesforce) extensively.
What We're Looking For
5+ years sales leadership experienceManaged team quotas >$10M ARR, 50%+ YOY quota and team growthTransformational sales experience (C level and C-1) in F100Experience with >$1M ARR deal sizes, 9+ month sales cyclesExperience in selling in SAP environment and selling into IT / Business Apps / Infrastructure / DevOps / App Dev groupsExperience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDIC/MEDDPICC is a plus.Highly professional persona and polished demeanor. Strong verbal/written communication and presentation skills; effective at delivering executive level presentations
What we need from you
Field General with strong leadership qualities and executive presenceTechnical acumen with relevant technology experience: Testing, ERP, Software qualityExperienced frontline manager leading a team focused on Key AccountsExperience recruiting to support regional growthForecasting to executive leadership, and managing quarterly and annual book of business across a sales teamStrong business acumenCan support complex commercial negotiations in F100 accountsNetwork of CIOs/IT director within the territoryunderstands Testing/Quality technology landscape and can speak to it intelligently
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
#LI-RC1

Director, Sales - Alp - Tricentis

Director, Sales - Alp

You need 10+ years in sales, 3+ years managing SaaS accounts, technical knowledge of SDLC, fluency in German/English, and experience with Salesforce and Tricentis products.

You will strategize and expand FTSE100 retail accounts in Germany, track progress, leverage networks, collaborate with teams to close deals, and mentor colleagues in strategic account management.

Customer Relations

Frankfurt

<div><div><div><div>Account Director</div></div><div></div><div><div>
Location: Frankfurt</div></div><div></div><div><div>
Who we are</div></div><div><div>
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that&rsquo;s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.</div></div><div><div>
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers&rsquo; time to market including the largest brands in the world.</div></div><div></div><div><div>
What you&rsquo;ll be doing</div></div><div><div>
Your role will be pivotal in engaging, educating, and transforming how our customers deliver superior software quality to market faster than ever before.</div></div><div><div>
Your primary focus will be identifying opportunities to expand existing enterprise accounts, as well as establishing and building new logos.</div></div><div><div>
We work on a hybrid model (3 days in-office).</div></div><div></div><div><div>
You will be responsible for&hellip;</div></div><div><ul><li><div>
Identifying, building, and actioning a strategy for expanding FTSE100 accounts within the retail industry in Germany</div></li></ul></div><div><ul><li><div>
Tracking, reporting, and iterating on your go-forward plan with leadership.</div></li></ul></div><div><ul><li><div>
Leveraging your network and partnerships.</div></li></ul></div><div><ul><li><div>
Building effective and mutually beneficial relationships cross-functionally: partnering with Presales Consultants and other team members to close 7 figure opportunities.</div></li></ul></div><div><ul><li><div>
Help with mentoring team members who are seeking deeper strategic account management experience.</div></li></ul></div><div></div><div><div>
Basic Qualifications we&rsquo;re seeking</div></div><div><ul><li><div>
10+ years of related experience in sales or the field of enterprise software.</div></li></ul></div><div><ul><li><div>
3+ years managing and expanding SaaS enterprise accounts, retail account experiences is a plus.</div></li></ul></div><div><ul><li><div>
A technical background and / or deep working knowledge of SDLC.</div></li></ul></div><div><ul><li><div>
Experience building and maintaining successful partnerships to drive mutual business growth.</div></li></ul></div></div><div><div><ul><li><div>
Expertise is building and actioning strategic plans for customer expansion with enterprise accounts.</div></li></ul></div><div><ul><li><div>
Demonstrable presentation and communication skills, highlighting your ability to articulate and communicate the unique value proposition of our software to prospective clients.</div></li><li><div>
Fluent in German and English</div></li></ul></div><div></div><div><div>
Preferred additional skills</div></div><div><ul><li><div>
Proficiency in managing and maintaining clean and accurate data within Salesforce to support your sales efforts.</div></li></ul></div><div><ul><li><div>
Knowledge and / or experience of Tricentis products</div></li></ul></div><div></div><div><div><br>
Why Tricentis?</div></div><div><div>
Tricentis Core Values:</div></div><div><div>
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we&rsquo;ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.</div></div><div><ul><li><div>
Demonstrate Self-Awareness: Own your strengths and limitations.</div></li></ul></div><div><ul><li><div>
Finish What We Start: Do what we say we are going to do.</div></li></ul></div><div><ul><li><div>
Move Fast: Create momentum and efficiency.</div></li></ul></div><div><ul><li><div>
Run Towards Change: Challenge the status quo.</div></li></ul></div><div><ul><li><div>
Serve Our Customers &amp; Communities: Create a positive experience with each interaction.</div></li></ul></div><div><ul><li><div>
Solve Problems Together: We win or lose as one team.</div></li></ul></div><div><ul><li><div>
Think Big &amp; Believe: Set extraordinary goals and believe you can achieve them.</div></li></ul></div></div><div></div><div><div><i>
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.</i></div><div></div><div>
#LI-RC1</div></div></div>

Account Director
Location: Frankfurt
Who we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.
What you’ll be doing
Your role will be pivotal in engaging, educating, and transforming how our customers deliver superior software quality to market faster than ever before.
Your primary focus will be identifying opportunities to expand existing enterprise accounts, as well as establishing and building new logos.
We work on a hybrid model (3 days in-office).
You will be responsible for…
Identifying, building, and actioning a strategy for expanding FTSE100 accounts within the retail industry in Germany
Tracking, reporting, and iterating on your go-forward plan with leadership.
Leveraging your network and partnerships.
Building effective and mutually beneficial relationships cross-functionally: partnering with Presales Consultants and other team members to close 7 figure opportunities.
Help with mentoring team members who are seeking deeper strategic account management experience.
Basic Qualifications we’re seeking
10+ years of related experience in sales or the field of enterprise software.
3+ years managing and expanding SaaS enterprise accounts, retail account experiences is a plus.
A technical background and / or deep working knowledge of SDLC.
Experience building and maintaining successful partnerships to drive mutual business growth.
Expertise is building and actioning strategic plans for customer expansion with enterprise accounts.
Demonstrable presentation and communication skills, highlighting your ability to articulate and communicate the unique value proposition of our software to prospective clients.
Fluent in German and English
Preferred additional skills
Proficiency in managing and maintaining clean and accurate data within Salesforce to support your sales efforts.
Knowledge and / or experience of Tricentis products
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
#LI-RC1

Account Director - Germany - Tricentis

Account Director - Germany

You must have strong communication skills, problem-solving ability, teamwork orientation, process streamlining skills, leadership qualities, and adaptability. 2-5 years experience, MS Office proficiency, and a degree are desired.

You will coordinate teams, improve daily operations, build efficient processes, monitor KPIs, and ensure departmental success aligns with organizational goals.

People, HR & Administration

Business, Operations & Strategy

Manila

<div><div><div><div>Job Description</div></div><div><div>
Business Operations is a cross-functional team working across the global organization by partnering with senior leadership to ensure efficiency and alignment. The Business Operations Manager will assist with streamlining processes and workflows, analyze data, spot trends, and set the operational rhythm for the teams.</div></div><div></div><div><div>
Responsibilities Include:</div></div><div><ul><li><div>
Manage team coordination across a senior leader's business line.</div></li></ul></div><div><ul><li><div>
Manage the monitoring and improving of daily and recurring functions, efficiencies, and productivity across the organization.</div></li></ul></div><div><ul><li><div>
Build and verify efficient processes that meet Tricentis business needs for operational excellence.</div></li></ul></div><div><ul><li><div>
Help establish, measure, and monitor operational KPIs, conduct assessments, and facilitate the improvements needed.
</div></li></ul></div><div><ul><li><div>Aid in creating alignment and synergy to ensure department-level success is contributing to the larger organization-wide goals.</div></li></ul></div><div></div><div><div>
Qualifications:</div></div><div><div>
Must have:</div></div><div><ul><li><div>
Strong communication skills to effectively liaise with both senior and operational staff; excellent interpersonal and organizational skills.</div></li></ul></div><div><ul><li><div>
Ability to independently problem-solve; Assess data and information to identify problems and inefficiencies within their department.</div></li></ul></div><div><ul><li><div>
Ability to collaborate and support team members in a matrixed environment; ability to work independently and in a team setting.</div></li></ul></div><div><ul><li><div>
Ability to streamline processes and workflows and ensure efficient task management.
</div></li></ul></div><div><ul><li><div>Ability to inspire and guide toward common goals; can motivate teams to achieve the desired outcomes.</div></li></ul></div><div><ul><li><div>
Ability to navigate culture and politics across multiple functions.</div></li></ul></div><div><ul><li><div>
Ability to work well under pressure; adaptable to change and evolving environments.</div></li></ul></div></div><div></div><div><div><div>
Desired Skills:</div></div><div><ul><li><div>
2-5 years relevant experience.</div></li></ul></div><div><ul><li><div>
Proficient in MS Office Suite, O365</div></li></ul></div><div><ul><li><div>
Bachelor&rsquo;s degree or equivalent combination of education and experience.</div></li></ul></div></div></div>

Job Description
Business Operations is a cross-functional team working across the global organization by partnering with senior leadership to ensure efficiency and alignment. The Business Operations Manager will assist with streamlining processes and workflows, analyze data, spot trends, and set the operational rhythm for the teams.
Responsibilities Include:
Manage team coordination across a senior leader's business line.
Manage the monitoring and improving of daily and recurring functions, efficiencies, and productivity across the organization.
Build and verify efficient processes that meet Tricentis business needs for operational excellence.
Help establish, measure, and monitor operational KPIs, conduct assessments, and facilitate the improvements needed.
Aid in creating alignment and synergy to ensure department-level success is contributing to the larger organization-wide goals.
Qualifications:
Must have:
Strong communication skills to effectively liaise with both senior and operational staff; excellent interpersonal and organizational skills.
Ability to independently problem-solve; Assess data and information to identify problems and inefficiencies within their department.
Ability to collaborate and support team members in a matrixed environment; ability to work independently and in a team setting.
Ability to streamline processes and workflows and ensure efficient task management.
Ability to inspire and guide toward common goals; can motivate teams to achieve the desired outcomes.
Ability to navigate culture and politics across multiple functions.
Ability to work well under pressure; adaptable to change and evolving environments.
Desired Skills:
2-5 years relevant experience.
Proficient in MS Office Suite, O365
Bachelor’s degree or equivalent combination of education and experience.

Business Operations Manager - Tricentis

Business Operations Manager

You need a Bachelor's in Computer Science/Engineering, 3+ years in technical support, customer-centric skills, and knowledge of Tricentis products. ITIL familiarity and strong communication are essential.

You will analyze and resolve customer inquiries, collaborate for superior support, learn Tricentis tools, and leverage problem-solving skills to manage technical cases with attention to detail.

<div><div>As a Technical Support Specialist in our Support Division, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.</div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><ul><li>
The role is &ldquo;customer-facing&rdquo; support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.</li><li>
Collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.</li><li>
The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of Tricentis&rsquo; Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.</li><li>
The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.</li></ul><div></div><div>
Qualifications:</div><div><br>
To be successful in the position you will possess the following skills and experience. Must have:</div><ul><li>
Bachelor&rsquo;s degree in Computer Science or Computer Engineering.</li><li>
Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.</li><li>
Basic understanding of software development and testing concepts.</li><li>
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.</li><li>
A good level of understanding in any of the following Tricentis products such as but not limited to;<br>
</li><li>
TOSCA &ndash; Enterprise Test Automation - A Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.<ul><li>
(<i>Related Technologies &ndash; Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging</i>)</li></ul></li><li>
QTEST &ndash; Test Management &amp; Analytics - A Centralized test management that unifies, integrates, and rapidly scales across your business<ul><li><i>
(Related Technologies &ndash; qTest, ALM, TestManagement, STLC, SQL, API, Postgres, Linux, Docker, AWS, Jenkins and JIRA</i>)</li></ul></li><li>
VERA - Modernizing software compliance in Life Sciences - Digital validation for life sciences organizations to accelerate critical approval, verification, and compliance management processes.<ul><li><i>
(Related Technologies - VERA, Tx3, Authentication, Approval processes, Azure, Linux, Docker, Kubernetes, SQL, STLC and qtest)</i></li></ul></li><li>
NEOLOAD AND FLOOD - Continuous performance testing - Scalable performance testing for all use cases from APIs and microservices to end-to-end application testing.<ul><li><i>
(Related Technologies - Dynatrace, Fiddler, Grafana, WPT, Jenkins, postman, docker, Kubernetes, AWS, GCP, Azure, and WebLog Expert tools)</i></li></ul></li><li>
Have a broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.</li><li>
Above average customer interaction and communication skills, both verbal and written. Must utilize these skills when dealing with customers and business partners.</li><li>
Strong familiarity and experience of ITIL best practices in a Support Desk/Service Desk operations.</li></ul><div></div><div>
Highly Desirable:</div><ul><li>
Candidates who have taken an academy course related to any of the products listed above from the Tricentis academy.</li><li>
Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing</li><li>
Candidate coming from a technical support background who wants to shift to a software QA role.</li></ul><div></div><div>
Why choose us?</div><ul><li>
Increase your market value by stepping into the future.</li><li>
Work for the market leader in model-based testing</li><li>
Exceptional career development opportunities &ndash; locally and overseas!</li><li>
Market conform salary + success-oriented bonus.</li><li>
Favorable working atmosphere in a rapidly expanding company</li><li>
Personal and professional development</li><li>
Variety of career opportunities and a wide range of tasks</li><li>
Permanent, full-time employment</li></ul><div></div><div>
Tricentis Core Values:</div><div>
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.</div><ul><li>
Demonstrate Self-Awareness: Own your strengths and limitations.</li><li>
Finish What We Start: Do what we say we are going to do.</li><li>
Move Fast: Create momentum and efficiency.</li><li>
Run Towards Change: Challenge the status quo.</li><li>
Serve Our Customers &amp; Communities: Create a positive experience with each interaction.</li><li>
Solve Problems Together: We win or lose as one team.</li><li>
Think Big &amp; Believe: Set extraordinary goals and believe you can achieve them.</li></ul><div></div><div>
This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.</div><div></div><div>
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

As a Technical Support Specialist in our Support Division, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.
The role is “customer-facing” support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
Collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of Tricentis’ Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.
The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
Qualifications:
To be successful in the position you will possess the following skills and experience. Must have:
Bachelor’s degree in Computer Science or Computer Engineering.
Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
Basic understanding of software development and testing concepts.
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
A good level of understanding in any of the following Tricentis products such as but not limited to;

TOSCA – Enterprise Test Automation - A Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.
(Related Technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging)
QTEST – Test Management & Analytics - A Centralized test management that unifies, integrates, and rapidly scales across your business
(Related Technologies – qTest, ALM, TestManagement, STLC, SQL, API, Postgres, Linux, Docker, AWS, Jenkins and JIRA)
VERA - Modernizing software compliance in Life Sciences - Digital validation for life sciences organizations to accelerate critical approval, verification, and compliance management processes.
(Related Technologies - VERA, Tx3, Authentication, Approval processes, Azure, Linux, Docker, Kubernetes, SQL, STLC and qtest)
NEOLOAD AND FLOOD - Continuous performance testing - Scalable performance testing for all use cases from APIs and microservices to end-to-end application testing.
(Related Technologies - Dynatrace, Fiddler, Grafana, WPT, Jenkins, postman, docker, Kubernetes, AWS, GCP, Azure, and WebLog Expert tools)
Have a broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
Above average customer interaction and communication skills, both verbal and written. Must utilize these skills when dealing with customers and business partners.
Strong familiarity and experience of ITIL best practices in a Support Desk/Service Desk operations.
Highly Desirable:
Candidates who have taken an academy course related to any of the products listed above from the Tricentis academy.
Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing
Candidate coming from a technical support background who wants to shift to a software QA role.
Why choose us?
Increase your market value by stepping into the future.
Work for the market leader in model-based testing
Exceptional career development opportunities – locally and overseas!
Market conform salary + success-oriented bonus.
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
Variety of career opportunities and a wide range of tasks
Permanent, full-time employment
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Support Specialist - Tricentis

Support Specialist

You need a Bachelor's in CS or IT, 4-5 years in Support operations, strong communication skills, ITIL knowledge, and experience in team management and data reporting.

You will guide Tier 1 teams, manage customer escalations, ensure timely ticket resolution, foster collaboration, meet service standards, coordinate support shifts, and evaluate team performance.

<div><div>Tricentis is looking for a Support Manager located in Manila, Philippines to become a key member of our global support leadership team. This role includes responsibility for the Manila Support organization, who will be engaged in assisting customers and partners in technical issue identification and resolution.<br>
<br>
The Support Manager is expected to perform the following tasks;</div><br>
<ul><li>
Provide guidance and support to Tier 1 team members.</li><li>
Manage both internal stakeholders and external customers. Respond to customer expedites and escalation.</li><li>
Assess and facilitate the development and proficiency in both technical skills and general customer service skills.</li><li>
Ensure that all support emails/tickets are attended to and resolved promptly and comprehensively.</li><li>
Maintain good collaboration between end-customers, internal stakeholders, and other functional support areas to provide insightful ideas on process improvements and customer service delivery.</li><li>
Ensure that all OLAs and SLAs are met and achieved satisfactorily.</li><li>
Deliver superior level service to end-user customers and act as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.</li><li>
Capable of coordinating a 24/7 support shift model while maintaining a positive, inclusive, safe and collaborative working environment.</li><li>
Host, facilitate, and/or join support team meetings.</li><li>
Evaluate and manage team members. Conduct regular cadence meetings for performance discussions.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Must possess a Bachelor of Science in Computer Science, Information Technology or equivalent degree.</li><li>
Must have at least 4-5 years of relevant working experience in Support operations. Ideally 1-2 years working in an operations management capacity.</li><li>
A good understanding of the Software Development and Software Testing Life Cycle is a plus.</li><li>
Above average customer interaction and communication skills, both verbal and written. Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.</li><li>
Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations.</li><li>
Strong familiarity and experience of ITIL best practices in Support Desk/Service Desk operations.</li></ul><div><br>
Desired Skills And Experience</div><br>
<ul><li>
Skilled in hiring, leading and motivating talented support specialist.</li><li>
Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.</li><li>
Highly proficient in pulling data and creating reports from various sources like ServiceNow, PowerBI and MS Excel.</li><li>
Must be motivated by challenges and be able to offer multiple solutions for a problem.</li><li>
Able to develop individual and team objectives to contribute positively to organizational goals and company values.</li><li>
Proven ability to work in a fast-paced environment and high level of resilience.</li><li>
Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.</li><li>
Exhibits empathy and consideration for all ideas and suggestions provided by peers and subordinates and provides opportunities for open discussion and evaluation of those ideas.</li></ul><div><br>
Additional Information<br>
<br>
We offer:</div><ul><li>
Market conform salary + success-oriented bonus</li><li>
Health insurance and benefits</li><li>
Favorable working atmosphere in a rapidly expanding company</li><li>
Personal and professional development</li><li>
Permanent, full-time employment</li></ul><div>
This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.<br>
<br>
Tricentis is proud to be an equal-opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.</div></div>

Tricentis is looking for a Support Manager located in Manila, Philippines to become a key member of our global support leadership team. This role includes responsibility for the Manila Support organization, who will be engaged in assisting customers and partners in technical issue identification and resolution.

The Support Manager is expected to perform the following tasks;

Provide guidance and support to Tier 1 team members.
Manage both internal stakeholders and external customers. Respond to customer expedites and escalation.
Assess and facilitate the development and proficiency in both technical skills and general customer service skills.
Ensure that all support emails/tickets are attended to and resolved promptly and comprehensively.
Maintain good collaboration between end-customers, internal stakeholders, and other functional support areas to provide insightful ideas on process improvements and customer service delivery.
Ensure that all OLAs and SLAs are met and achieved satisfactorily.
Deliver superior level service to end-user customers and act as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
Capable of coordinating a 24/7 support shift model while maintaining a positive, inclusive, safe and collaborative working environment.
Host, facilitate, and/or join support team meetings.
Evaluate and manage team members. Conduct regular cadence meetings for performance discussions.
Qualifications

Must possess a Bachelor of Science in Computer Science, Information Technology or equivalent degree.
Must have at least 4-5 years of relevant working experience in Support operations. Ideally 1-2 years working in an operations management capacity.
A good understanding of the Software Development and Software Testing Life Cycle is a plus.
Above average customer interaction and communication skills, both verbal and written. Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations.
Strong familiarity and experience of ITIL best practices in Support Desk/Service Desk operations.
Desired Skills And Experience

Skilled in hiring, leading and motivating talented support specialist.
Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
Highly proficient in pulling data and creating reports from various sources like ServiceNow, PowerBI and MS Excel.
Must be motivated by challenges and be able to offer multiple solutions for a problem.
Able to develop individual and team objectives to contribute positively to organizational goals and company values.
Proven ability to work in a fast-paced environment and high level of resilience.
Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
Exhibits empathy and consideration for all ideas and suggestions provided by peers and subordinates and provides opportunities for open discussion and evaluation of those ideas.
Additional Information

We offer:
Market conform salary + success-oriented bonus
Health insurance and benefits
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
Permanent, full-time employment
This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

Tricentis is proud to be an equal-opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

Tricentis

Mission