Large

Twilio’s mission is to unlock the imagination of builders.

We are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.

Telecommunications

Twilio

Communications

You need 6+ years in sales/revenue operations, strong analytical skills, experience with annual planning, and excellent collaboration, communication, and project management abilities.

You will develop QBR templates, standardize processes, solve sales ops challenges, identify efficiency gains, craft executive communications, and optimize workflows with cross-functional teams.

Sales & Business Development

Business, Operations & Strategy

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Manager, Sales Operations. About The Job Twilio is seeking a Manager to join the Strategic Operations pillar within Sales Operations. This individual will be responsible for guiding and scaling our Sales Operations motion. They will play a pivotal role in scaling and optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identify process improvements across the GTM organization. This individual will help us establish ‘best in class’ practices to run our business at scale, make recommendations for change, and execute those changes flawlessly through cross-functional collaboration. This individual will ensure operational excellence in GMT motions from pipeline development to expansion strategies through scalable processes and automation. They will partner with cross function leaders in sales, systems and HR to align on and drive operational improvements. The right candidate will have a proven track record of building scalable operational processes that have improved the efficiency and transparency in GTM functions. Responsibilities In this role, you’ll: * Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making * Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes * Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight * Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution * Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions * Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! * Required: * 6+ years of experience in sales operations or revenue operations * Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.) * Completed 2 rounds of annual planning within a GTM organization * Strong analytical skills with proficiency in data manipulation and reporting tools * Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams * Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps * Excellent verbal and written communication skills * Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities Desired * Experience in sales operations or revenue operations for a CPaaS or SaaS organization is highly desired. Location * This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation * Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00. * Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until May 30, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.

Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Manager, Sales Operations.About The JobTwilio is seeking a Manager to join the Strategic Operations pillar within Sales Operations. This individual will be responsible for guiding and scaling our Sales Operations motion. They will play a pivotal role in scaling and optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identify process improvements across the GTM organization. This individual will help us establish ‘best in class’ practices to run our business at scale, make recommendations for change, and execute those changes flawlessly through cross-functional collaboration. This individual will ensure operational excellence in GMT motions from pipeline development to expansion strategies through scalable processes and automation. They will partner with cross function leaders in sales, systems and HR to align on and drive operational improvements. The right candidate will have a proven track record of building scalable operational processes that have improved the efficiency and transparency in GTM functions.ResponsibilitiesIn this role, you’ll: * Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making * Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes * Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight * Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution * Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions * Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do      QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! * Required: * 6+ years of experience in sales operations or revenue operations * Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.) * Completed 2 rounds of annual planning within a GTM organization * Strong analytical skills with proficiency in data manipulation and reporting tools * Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams * Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps * Excellent verbal and written communication skills * Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities      Desired * Experience in sales operations or revenue operations for a CPaaS or SaaS organization is highly desired.      Location * This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.      TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Compensation * Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.      The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00. * Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.      The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Applications for this role are intended to be accepted until May 30, 2025 but may change based on business needs.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.

Sales Operations Manager - Twilio

United Kingdom

Germany

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Sales Operations Manager

You need 8+ years in employer branding/recruitment marketing, strong project management and communication skills, content creation experience, digital marketing expertise, and knowledge of specific global markets.

You will lead employer brand initiatives, manage recruitment marketing, collaborate with HR and marketing teams, develop engaging content, and utilize data to improve performance and drive brand awareness.

Marketing

People, HR & Administration

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Employer Brand and Recruitment Marketing Manager. About The Job The Employer Brand and Recruitment Marketing (EBRM) team aims to strategically amplify Twilio’s unique values, culture, and career opportunities, ensuring an authentic representation that attracts the best builders around the world. Twilio is looking for an Employer Brand and Recruitment Marketing Manager in EMEA, to help drive innovative talent marketing initiatives that positions Twilio as an employer of choice, fosters a positive candidate experience, and ultimately drives the effectiveness and success of the Talent Acquisition team. This is an individual contributor role. The ideal candidate should have experience developing, leading, and executing long-term, complex projects and a strong understanding of the global talent landscape. Responsibilities In this role, you’ll: * Lead and oversee employer brand initiatives and recruitment marketing campaigns, ensuring authentic communication of our employee value proposition and job opportunities. * Partner with HR, workforce planning, and talent acquisition to understand functional hiring plans and challenges and build strategies that align with the team's objectives. * Manage projects effectively by defining clear processes and documentation essential for the team's success and stakeholder management. * Partner with marketing and social media teams to ensure consistent, on-brand marketing communications and visual identity across all platforms. * Leverage data and technology to identify effective methods for managing and measuring performance, driving continuous improvement. * Manage agency and vendor partnerships effectively, ensuring they meet quality standards and deadlines. * Engage employee ambassadors to drive brand awareness and through our advocacy tool, content, and recruiting events. * Develop engaging content for various channels that showcases the company culture, employee stories, and career opportunities such as blogs, digital and print assets, videos, infographics, etc. * Stay updated on industry trends and best practices to keep strategies current and competitive. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Minimum 8+ years of relevant professional experience with 6 years of experience specifically in employer brand, recruitment marketing or corporate marketing with focused projects engaging tech talent globally. * Strong project management skills, excellent written and verbal communication, and a solid track record of delivering successful talent marketing campaigns and content. * Ability to work independently, influence and build effective working relationships in a fast paced environment. * Experience developing content for employee blogs, social media channels, and recruiting events. * Experience utilizing digital marketing techniques to attract high-quality candidates * Must be fluent in English (written and verbal). Desired * Video and photo editing. * Graphic design skills (Photoshop). * Experience using tools like Canva, Bitly, EveryoneSocial, Sprout Social, Google Analytics, Vimeo, Adobe experience manager or other content management tools. * Specific experience developing talent marketing plans for India, Colombia or Irelend talent markets. Location This role will be based remotely in Ireland or the UK What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.

Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Employer Brand and Recruitment Marketing Manager.About The JobThe Employer Brand and Recruitment Marketing (EBRM) team aims to strategically amplify Twilio’s unique values, culture, and career opportunities, ensuring an authentic representation that attracts the best builders around the world.Twilio is looking for an Employer Brand and Recruitment Marketing Manager in EMEA, to help drive innovative talent marketing initiatives that positions Twilio as an employer of choice, fosters a positive candidate experience, and ultimately drives the effectiveness and success of the Talent Acquisition team.This is an individual contributor role. The ideal candidate should have experience developing, leading, and executing long-term, complex projects and a strong understanding of the global talent landscape.ResponsibilitiesIn this role, you’ll: * Lead and oversee employer brand initiatives and recruitment marketing campaigns, ensuring authentic communication of our employee value proposition and job opportunities. * Partner with HR, workforce planning, and talent acquisition to understand functional hiring plans and challenges and build strategies that align with the team's objectives. * Manage projects effectively by defining clear processes and documentation essential for the team's success and stakeholder management. * Partner with marketing and social media teams to ensure consistent, on-brand marketing communications and visual identity across all platforms. * Leverage data and technology to identify effective methods for managing and measuring performance, driving continuous improvement. * Manage agency and vendor partnerships effectively, ensuring they meet quality standards and deadlines. * Engage employee ambassadors to drive brand awareness and through our advocacy tool, content, and recruiting events. * Develop engaging content for various channels that showcases the company culture, employee stories, and career opportunities such as blogs, digital and print assets, videos, infographics, etc. * Stay updated on industry trends and best practices to keep strategies current and competitive.      QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * Minimum 8+ years of relevant professional experience with 6 years of experience specifically in employer brand, recruitment marketing or corporate marketing with focused projects engaging tech talent globally. * Strong project management skills, excellent written and verbal communication, and a solid track record of delivering successful talent marketing campaigns and content. * Ability to work independently, influence and build effective working relationships in a fast paced environment. * Experience developing content for employee blogs, social media channels, and recruiting events. * Experience utilizing digital marketing techniques to attract high-quality candidates * Must be fluent in English (written and verbal).      Desired * Video and photo editing. * Graphic design skills (Photoshop). * Experience using tools like Canva, Bitly, EveryoneSocial, Sprout Social, Google Analytics, Vimeo, Adobe experience manager or other content management tools. * Specific experience developing talent marketing plans for India, Colombia or Irelend talent markets.      LocationThis role will be based remotely in Ireland or the UKWhat We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.

Employer Brand and Recruitment Marketing Manager - Twilio

Employer Brand and Recruitment Marketing Manager

You must work in shifts, have 1-3 years of experience, excel in email communication, handle international escalations, monitor SLAs, perform root cause analysis, and assist in process improvements.

You will support customer inquiries via email, resolve product issues, log interactions, learn processes, triage complex issues, and respond to advanced customer questions efficiently.

Customer Relations

Delhi

See yourself at Twilio Join the team as Twilio’s next Onboarding operations Specialist (L1). Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About The Job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: * Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Log customer interactions and tag/categorize issues accordingly. * Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Respond to and action incoming carrier partner notifications. * Quickly and confidently triage complex issues to the Level 2 team. * Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. * Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. * Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate with rich experience in product handling, escalations, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table! Required * Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM - 06:00 AM) * You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. * Experience Required: 1 - 3 Yrs*( depending on candidature) * Strong technical background need not apply * Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) * International stakeholder handling * Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team * Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded * Previous experience into doing root cause analysis * Ready to take up additional tasks depending on requirements * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of learning quickly and mastering complicated systems. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core areas within SLAs. Desired * Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at TwilioJoin the team as Twilio’s next Onboarding operations Specialist (L1).Who We Are & Why We’re HiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.About The JobTwilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.ResponsibilitiesIn this role, you’ll: * Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Log customer interactions and tag/categorize issues accordingly. * Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Respond to and action incoming carrier partner notifications. * Quickly and confidently triage complex issues to the Level 2 team. * Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. * Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. * Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate with rich experience in product handling, escalations, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!Required * Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM - 06:00 AM) * You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. * Experience Required: 1 - 3 Yrs*( depending on candidature) * Strong technical background need not apply * Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) * International stakeholder handling * Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team * Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded * Previous experience into doing root cause analysis * Ready to take up additional tasks depending on requirements * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of learning quickly and mastering complicated systems. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core areas within SLAs.      Desired * Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage      LocationThis role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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