Xero is a global small business platform with 3.5 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances. For four consecutive years (2020-2023) Xero was included in the Bloomberg Gender-Equality Index. In 2021 and 2022, Xero was included in the Dow Jones Sustainability Index (DJSI), powered by the S&P Global Corporate Sustainability Assessment. Xero is a FIFA Women’s Football partner.

Technology

Xero

Global small business platform connected to accountants, bookkeepers, banks & an ecosystem of apps & financial services.

You must manage processes end-to-end, support projects, communicate across teams, use Asana, Zendesk, and Google tools, and preferably have Salesforce experience for reporting and data management.

You will oversee content operations, support project management, implement improvements, manage reports, handle technology issues, and ensure effective stakeholder communication and governance.

Marketing

Toronto

<br><br><br><br><br><br><br><br><br>Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.<br><br><br><br><br><br>At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.<br><br><br><br><br><br>How you’ll make an impact<br><br><br><br><br><br>You’ll design and oversee all operational elements for the Content Marketing team to support the delivery of content at scale.<br><br><br><br><br><br>This is a global team that works with stakeholders across the business. Ensuring a high degree of organisation is vital to the success of the team. With a spirit of continuous improvement and a love of processes and systems, you’ll design, implement and manage effective processes.<br><br><br><br><br><br>You will thrive in a fast-paced environment, and will be energised by a dynamic role, who's comfortable with ambiguity and working on multiple initiatives concurrently.<br><br><br><br><br><br><br><br>What you’ll do<br><br> * Support the content leadership team in coordinating key initiatives and project management support<br> * Identify and implement the change on areas for business, process and technology improvement to maximise the impact our team has on the business and our customers<br> * Create and maintain reports that track and show progress against the our strategy and roadmap<br> * Take the lead to investigate and solve technology improvements/issues/risks with the right stakeholders<br> * Be the conduit and relationship manager with key internal stakeholders to establish and lead an approach to how we plan and deliver content<br> * Be responsible for managing the user access of our systems and technology across the team and ensure that we have the right processes and governance in place, to ensure our regional coordinators use it correctly<br> * Complete checks and balances that the right processes are being followed and that the end result for our customers is beautiful and engaging<br> * Ensure that we have global coverage monitoring stakeholder questions regarding content and our systems via slack and email and manage and respond<br><br><br><br><br><br><br><br><br><br>Success looks like<br><br> * Timely support is provided to the Content team and stakeholders that is clear, insightful, and accurate<br> * We have checks and balances in place to ensure we deliver high quality content<br> * There is fast turnaround timeframe for any related tickets where your system expertise is needed<br> * The quality, timelines and accuracy of documentation is excellent<br> * We’re able to track, share and celebrate the successes we achieve through reporting of our strategic initiatives<br> * You’re a fantastic team player who’s regarded as a ‘subject matter expert’ in the systems you operate/know about and seen as enabler to the teams success<br><br><br><br><br><br><br><br><br><br>What you’ll bring with you<br><br> * Running a process from start to finish<br> * Managing key processes with the use of relevant technology<br> * Supporting multiple projects with multiple stakeholders and team members<br> * Managing communications and change across cross-functional teams<br> * Experience with Asana, Zendesk, Gmail, Google Docs, Google Slides, and Google Hangouts<br> * Salesforce experience preferred<br> * Reporting and data management<br> * Effectively working across functions and in geographically distributed teams<br><br><br><br><br><br><br><br><br><br>Why Xero?<br><br><br>Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.<br><br><br><br><br><br>Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.<br><br><br><br>

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.How you’ll make an impactYou’ll design and oversee all operational elements for the Content Marketing team to support the delivery of content at scale.This is a global team that works with stakeholders across the business. Ensuring a high degree of organisation is vital to the success of the team. With a spirit of continuous improvement and a love of processes and systems, you’ll design, implement and manage effective processes.You will thrive in a fast-paced environment, and will be energised by a dynamic role, who's comfortable with ambiguity and working on multiple initiatives concurrently.What you’ll do * Support the content leadership team in coordinating key initiatives and project management support * Identify and implement the change on areas for business, process and technology improvement to maximise the impact our team has on the business and our customers * Create and maintain reports that track and show progress against the our strategy and roadmap * Take the lead to investigate and solve technology improvements/issues/risks with the right stakeholders * Be the conduit and relationship manager with key internal stakeholders to establish and lead an approach to how we plan and deliver content * Be responsible for managing the user access of our systems and technology across the team and ensure that we have the right processes and governance in place, to ensure our regional coordinators use it correctly * Complete checks and balances that the right processes are being followed and that the end result for our customers is beautiful and engaging * Ensure that we have global coverage monitoring stakeholder questions regarding content and our systems via slack and email and manage and respondSuccess looks like * Timely support is provided to the Content team and stakeholders that is clear, insightful, and accurate * We have checks and balances in place to ensure we deliver high quality content * There is fast turnaround timeframe for any related tickets where your system expertise is needed * The quality, timelines and accuracy of documentation is excellent * We’re able to track, share and celebrate the successes we achieve through reporting of our strategic initiatives * You’re a fantastic team player who’s regarded as a ‘subject matter expert’ in the systems you operate/know about and seen as enabler to the teams successWhat you’ll bring with you * Running a process from start to finish * Managing key processes with the use of relevant technology * Supporting multiple projects with multiple stakeholders and team members * Managing communications and change across cross-functional teams * Experience with Asana, Zendesk, Gmail, Google Docs, Google Slides, and Google Hangouts * Salesforce experience preferred * Reporting and data management * Effectively working across functions and in geographically distributed teamsWhy Xero?Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Operations Specialist - Xero

&lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; How you’ll make an impact &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; You’ll design and oversee all operational elements for the Content Marketing team to support the delivery of content at scale.  &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; This is a global team that works with stakeholders across the business. Ensuring a high degree of organisation is vital to the success of the team. With a spirit of continuous improvement and a love of processes and systems, you’ll design, implement and manage effective processes.  &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; You will thrive in a fast-paced environment, and will be energised by a dynamic role, who's comfortable with ambiguity and working on multiple initiatives concurrently. &lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;ul&gt;&lt;ul&gt;&lt;li&gt;Support  the content leadership team in coordinating key initiatives and project management support&lt;/li&gt;&lt;li&gt;Identify and implement the change on areas for business, process and technology improvement to maximise the impact our team has on the business and our customers&lt;/li&gt;&lt;li&gt;Create and maintain reports that track and show progress against the our strategy and roadmap&lt;/li&gt;&lt;li&gt;Take the lead to investigate and solve technology improvements/issues/risks with the right stakeholders &lt;/li&gt;&lt;li&gt;Be the conduit and relationship manager with key internal stakeholders to establish and lead an approach to how we plan and deliver content&lt;/li&gt;&lt;li&gt;Be responsible for managing the user access of our systems and technology across the team and ensure that we have the right processes and governance in place, to ensure our regional coordinators use it correctly&lt;/li&gt;&lt;li&gt;Complete checks and balances that the right processes are being followed and that the end result for our customers is beautiful and engaging&lt;/li&gt;&lt;li&gt;Ensure that we have global coverage monitoring stakeholder questions regarding content and our systems via slack and email and manage and respond&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;Success looks like&lt;/strong&gt;&lt;ul&gt;&lt;ul&gt;&lt;li&gt;Timely support is provided to the Content team and stakeholders that is clear, insightful, and accurate&lt;/li&gt;&lt;li&gt;We have checks and balances in place to ensure we deliver high quality content &lt;/li&gt;&lt;li&gt;There is fast turnaround timeframe for any related tickets where your system expertise is needed&lt;/li&gt;&lt;li&gt;The quality, timelines and accuracy of documentation is excellent &lt;/li&gt;&lt;li&gt;We’re able to track, share and celebrate the successes we achieve through reporting of our strategic initiatives&lt;/li&gt;&lt;li&gt;You’re a fantastic team player who’s regarded as a ‘subject matter expert’ in the systems you operate/know about and seen as enabler to the teams success &lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;What you’ll bring with you&lt;/strong&gt;&lt;ul&gt;&lt;ul&gt;&lt;li&gt;Running a process from start to finish&lt;/li&gt;&lt;li&gt;Managing key processes with the use of relevant technology&lt;/li&gt;&lt;li&gt;Supporting multiple projects with multiple stakeholders and team members&lt;/li&gt;&lt;li&gt;Managing communications and change across cross-functional teams&lt;/li&gt;&lt;li&gt;Experience with Asana, Zendesk, Gmail, Google Docs, Google Slides, and Google Hangouts &lt;/li&gt;&lt;li&gt;Salesforce experience preferred &lt;/li&gt;&lt;li&gt;Reporting and data management&lt;/li&gt;&lt;li&gt;Effectively working across functions and in geographically distributed teams&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;Why Xero?&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.&lt;/em&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;

Operations Specialist

You need to be autonomous, customer-focused, strategic, and an energetic communicator. Must have experience in education content development, project management, and stakeholder relations.

You will manage education strategies, create content, analyze metrics, deliver training sessions, and collaborate with teams to enhance learning experiences and ensure timely delivery.

Seattle

New York

San Francisco

Chicago

Boston

Los Angeles

San Diego

Philadelphia

Dallas

Nashville

Columbus

Baltimore

Pittsburgh

Charlotte

Detroit

Minneapolis

Portland

Sacramento

Miami

Denver

Boulder

Orlando

Atlanta

Houston

Indianapolis

Tampa

Phoenix

Salt Lake City

Las Vegas

Albuquerque

Kansas City

Oklahoma City

Wichita

Little Rock

Memphis

New Orleans

Louisville

Lexington

Madison

Milwaukee

Cincinnati

Cleveland

Ottawa

Vancouver

Winnipeg

Manchester

<br><br><br><br><br><br><br><br><br>How you’ll make an impact<br><br><br><br><br><br>Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim<br><br><br><br><br><br>- We are the most valued source of advice for small businesses and their advisors<br><br><br>- We are the world leaders in digital customer content creation and delivery<br><br><br>- We are a strategic force for delivering Xero's performance at scale<br><br><br><br><br><br>As Education Manager for the USA, you’ll be responsible for the execution of the American education strategy in line with the global education & content delivery and the USA business strategy assisting in achieving the business goals. You will be responsible for the overall direction & delivery of Partner and Small Business education, supporting the regional commercial strategies.<br><br><br><br><br><br><br><br>What you’ll do<br><br> * Assist in the development and management of the regional education strategy in line with the American commercial and the global education & content delivery strategy<br> * Create and drive clear road maps and KPI’s to achieve education goals<br> * Maintain high engagement levels with the USA Go To Market team, provide input and feedback on an ongoing basis<br> * Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible<br> * Be responsible for the implementation of all education requirements<br> * Ensure that the curriculum is continually refreshed and enhanced<br> * Create and deliver live webinars, events and face to face sessions for the business<br> * Create eLearning and video content when required<br> * Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner<br> * Determine the most appropriate education format for all requests<br> * Drive content production through the appropriate stages to ensure quality output in a timely manner<br> * Work with the global partner & smb content team to ensure effective use of global resources in the timely delivery of initiatives in the USA<br> * Onboard new team members, external writers and industry experts where appropriate<br> * Work closely with regional Sales and Marketing to deliver content for local initiatives<br> * Develop and maintain strong relationships with key stakeholders in the USA team and global content teams<br> * Proactively communicate with regional MD, Sales, Marketing and Partner Consulting managers around new education deliverables activities or events<br> * Design and report on key metrics / monthly reporting to the GM of Education & Content Delivery to ensure objectives are being met<br> * Actively engage with Education Managers/Heads of Education in other regions to ensure continual improvements and application of best practice<br><br><br><br><br><br><br><br><br><br>Success looks like<br><br> * Help design and deliver the regional education strategy<br> * Provide clear timelines and outcomes for projects for the USA and Global Content teams based on both business and customer needs<br> * Ensure Xero customers are provided with every opportunity to learn in a way that suits them, to become skilled and confident users<br> * Being able to make decisions autonomously with both the regionally and global requirements at the heart of what you do<br> * Design, create and deliver content that is suited to the region and the need of the customer<br> * Develop and maintain strong stakeholder relationships<br> * Be the voice of education in the USA - keeping all relevant stakeholders updated on all activity and deliverables<br> * Be the go to person and advocate for all things education in America<br><br><br><br><br><br><br><br><br><br>What you’ll bring with you<br><br> * Critical competencies:<br> * Ability to work autonomously<br> * Customer centric approachStrategic thinker<br> * Positive, friendly, can-do attitude<br> * Ability to prioritize work in a fast paced environment<br> * Build and maintain stakeholder relationships<br> * Energetic communicator<br> * Loads of innovation and self motivation<br>   <br><br>   <br><br> * Experience:<br> * Proven understanding of taking customer needs and turning them into new and innovative experiences<br> * Experience in developing and delivering education content ( including webinars, eLearning and video)<br> * Proven ability to manage projects<br> * Proven experience in stakeholder management<br> * Demonstrable commercial acumen<br> * Small Business, accounting, education or SAAS experience would be desirable<br><br><br><br><br><br>

How you’ll make an impactWorking as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim- We are the most valued source of advice for small businesses and their advisors- We are the world leaders in digital customer content creation and delivery- We are a strategic force for delivering Xero's performance at scaleAs Education Manager for the USA, you’ll be responsible for the execution of the American education strategy in line with the global education & content delivery and the USA business strategy assisting in achieving the business goals. You will be responsible for the overall direction & delivery of Partner and Small Business education, supporting the regional commercial strategies.What you’ll do * Assist in the development and management of the regional education strategy in line with the American commercial and the global education & content delivery strategy * Create and drive clear road maps and KPI’s to achieve education goals * Maintain high engagement levels with the USA Go To Market team, provide input and feedback on an ongoing basis * Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible * Be responsible for the implementation of all education requirements * Ensure that the curriculum is continually refreshed and enhanced * Create and deliver live webinars, events and face to face sessions for the business * Create eLearning and video content when required * Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner * Determine the most appropriate education format for all requests * Drive content production through the appropriate stages to ensure quality output in a timely manner * Work with the global partner & smb content team to ensure effective use of global resources in the timely delivery of initiatives in the USA * Onboard new team members, external writers and industry experts where appropriate * Work closely with regional Sales and Marketing to deliver content for local initiatives * Develop and maintain strong relationships with key stakeholders in the USA team and global content teams * Proactively communicate with regional MD, Sales, Marketing and Partner Consulting managers around new education deliverables activities or events * Design and report on key metrics / monthly reporting to the GM of Education & Content Delivery to ensure objectives are being met * Actively engage with Education Managers/Heads of Education in other regions to ensure continual improvements and application of best practiceSuccess looks like * Help design and deliver the regional education strategy * Provide clear timelines and outcomes for projects for the USA and Global Content teams based on both business and customer needs * Ensure Xero customers are provided with every opportunity to learn in a way that suits them, to become skilled and confident users * Being able to make decisions autonomously with both the regionally and global requirements at the heart of what you do * Design, create and deliver content that is suited to the region and the need of the customer * Develop and maintain strong stakeholder relationships * Be the voice of education in the USA - keeping all relevant stakeholders updated on all activity and deliverables * Be the go to person and advocate for all things education in AmericaWhat you’ll bring with you * Critical competencies: * Ability to work autonomously * Customer centric approachStrategic thinker * Positive, friendly, can-do attitude * Ability to prioritize work in a fast paced environment * Build and maintain stakeholder relationships * Energetic communicator * Loads of innovation and self motivation       * Experience: * Proven understanding of taking customer needs and turning them into new and innovative experiences * Experience in developing and delivering education content ( including webinars, eLearning and video) * Proven ability to manage projects * Proven experience in stakeholder management * Demonstrable commercial acumen * Small Business, accounting, education or SAAS experience would be desirable

Education Manager - Xero

United States

&lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;How you’ll make an impact&lt;/strong&gt; &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; Working as part of the Education &amp;amp; Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; - We are the most valued source of advice for small businesses and their advisors &lt;br&gt;&lt;/p&gt;&lt;p&gt; - We are the world leaders in digital customer content creation and delivery  &lt;br&gt;&lt;/p&gt;&lt;p&gt; - We are a strategic force for delivering Xero's performance at scale &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt; As Education Manager for the USA,  you’ll be responsible for the execution of the American education strategy in line with the global education &amp;amp; content delivery and the USA business strategy assisting in achieving the business goals.  You will be responsible for the overall direction &amp;amp; delivery of Partner and Small Business education, supporting the regional commercial strategies. &lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;ul&gt;&lt;ul&gt;&lt;li&gt;Assist in the development and management of  the regional education strategy in line with the American commercial and the global education &amp;amp; content delivery strategy&lt;/li&gt;&lt;li&gt;Create and drive clear road maps and KPI’s to achieve education goals&lt;/li&gt;&lt;li&gt;Maintain high engagement levels with the USA Go To Market team, provide input and feedback on an ongoing basis&lt;/li&gt;&lt;li&gt;Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible&lt;/li&gt;&lt;li&gt;Be responsible for the implementation of all education requirements&lt;/li&gt;&lt;li&gt;Ensure that the curriculum is continually refreshed and enhanced &lt;/li&gt;&lt;li&gt;Create and deliver live webinars, events and face to face sessions for the business&lt;/li&gt;&lt;li&gt;Create eLearning and video content when required&lt;/li&gt;&lt;li&gt;Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner&lt;/li&gt;&lt;li&gt;Determine the most appropriate education format for all requests&lt;/li&gt;&lt;li&gt;Drive content production through the appropriate stages to ensure quality output in a timely manner&lt;/li&gt;&lt;li&gt;Work with the global partner &amp;amp; smb content team to ensure effective use of global resources in the timely delivery of initiatives in the USA&lt;/li&gt;&lt;li&gt;Onboard new team members, external writers and industry experts where appropriate&lt;/li&gt;&lt;li&gt;Work closely with regional Sales and Marketing to deliver content for local initiatives&lt;/li&gt;&lt;li&gt;Develop and maintain strong relationships with key stakeholders in the USA team and global content teams&lt;/li&gt;&lt;li&gt;Proactively communicate with regional MD, Sales, Marketing and Partner Consulting managers around new education deliverables activities or events&lt;/li&gt;&lt;li&gt;Design and report on key metrics / monthly reporting to the GM of Education &amp;amp;  Content Delivery to ensure objectives are being met&lt;/li&gt;&lt;li&gt;Actively engage with Education Managers/Heads of Education in other regions to ensure continual improvements and application of best practice&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;Success looks like&lt;/strong&gt;&lt;ul&gt;&lt;ul&gt;&lt;li&gt;Help design and deliver the regional education strategy&lt;/li&gt;&lt;li&gt;Provide clear timelines and outcomes for projects for the USA and Global Content  teams based on both business and customer needs&lt;/li&gt;&lt;li&gt;Ensure Xero customers are provided with every opportunity to learn in a way that suits them, to become skilled and confident users&lt;/li&gt;&lt;li&gt;Being able to make decisions autonomously with both the regionally and global requirements at the heart of what you do&lt;/li&gt;&lt;li&gt;Design, create and deliver content that is suited to the region and the need of the customer&lt;/li&gt;&lt;li&gt;Develop and maintain strong stakeholder relationships&lt;/li&gt;&lt;li&gt;Be the voice of education in the USA - keeping all relevant stakeholders updated on all activity and deliverables&lt;/li&gt;&lt;li&gt;Be the go to person and advocate for all things education in America&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt; &lt;br&gt;&lt;p&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;What you’ll bring with you&lt;/strong&gt;&lt;ul&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Critical competencies:&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Ability to work autonomously&lt;/li&gt;&lt;li&gt;Customer centric approachStrategic thinker&lt;/li&gt;&lt;li&gt;Positive, friendly, can-do attitude&lt;/li&gt;&lt;li&gt;Ability to prioritize work in a fast paced environment&lt;/li&gt;&lt;li&gt;Build and maintain stakeholder relationships&lt;/li&gt;&lt;li&gt;Energetic communicator&lt;/li&gt;&lt;li&gt;Loads of innovation and self motivation&lt;br&gt;&lt;/li&gt;&lt;p&gt;&lt;/p&gt;&lt;li&gt;&lt;strong&gt;Experience:&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Proven understanding of taking customer needs and turning them into new and innovative experiences&lt;/li&gt;&lt;li&gt;Experience in developing and delivering education content ( including webinars, eLearning and video)&lt;/li&gt;&lt;li&gt;Proven ability to manage projects&lt;/li&gt;&lt;li&gt;Proven experience in stakeholder management&lt;/li&gt;&lt;li&gt;Demonstrable commercial acumen&lt;/li&gt;&lt;li&gt;Small Business, accounting, education or SAAS experience would be desirable&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;

Education Manager

You will lead product design direction, mentor your team, collaborate with leadership, drive design standards, and enhance team culture while ensuring high-quality outputs align with business goals.

You will lead design direction, mentor team members, collaborate with cross-functional teams, manage design standards, and drive strategic initiatives while ensuring high-quality product outcomes.

London

<div>
 <div>
  <div>
   Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
  </div>
  <div></div>
  <div>
   <br> At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
  </div>
  <div></div>
  <div>
   <br> At Xero, we’re here to make running a business beautiful. By making small businesses more efficient
  </div>
  <div>
    every day, connecting them with big business technology and empowering a community behind them,
  </div>
  <div>
    their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be
  </div>
  <div>
    building a stronger economy that can change the world.
  </div>
 </div> 
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>How You'll Make Impact: </b></h3>
   <ul>
    <ul>
     <li>Product Design Directors are responsible for the design direction and vision for product areas and initiatives within a domain, working in partnership with GM Product Design, Principal Designers, Design Leadership Team and product and engineering leaders. You’ll support, contribute to and coordinate with the overall design direction of a global design team as well as providing local leadership for the team members in your office location.</li>
     <li> You’ll lead a group of passionate Lead Product Designer, Seniors Designers, Designers and in some cases Graduate Designers, supporting and growing their capabilities through design critique, mentorship and coaching. You’ll help define the standards and refine our design practice to drive operational excellence within your team and the delivery of consistent and beautiful product experiences for our customers.</li>
     <li> You’ll lead by example, contributing design solutions and deliverables. Partnering with Product GMs, and Engineering leaders for product areas within a portfolio, you’ll help define product strategy, promote the value of design and ensure quality of relationship and work product. You’ll build strong relationships with all parts of the business to help define viable approaches / methodologies in line with relevant industry standards and best practices.</li>
    </ul>
   </ul>
  </div>
 </div> 
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>What You'll Do (People Leadership): </b></h3>
   <ul>
    <ul>
     <li>Work with the GM Product Design and other Product Design Directors to manage your product design team, programs and processes that support a world-class design team. Solve problems together and work as a team to influence and drive key strategic initiatives forward.</li>
     <li> Collaborate with others on the Design Leadership Team to continuously cultivate a vibrant team culture, work on strategies, problem solve and respond to team or organisational needs. Provide vision and enthusiasm, supporting your leads and designers to continuously challenge themselves and their work.</li>
     <li> Identify and prioritise future roles based on team workload, wellbeing, development and business priorities.</li>
     <li> Recruit, onboard and manage new Product Designers of all seniority.</li>
     <li> Provide direction, mentoring, coaching and feedback, enabling team members</li>
     <li> to hone their skills as designers, communicators and influencers, and deliver beautiful and meaningful experiences for customers.</li>
     <li> Partner with the operations team to manage logistical aspects like team budgets, training, and performance.</li>
     <li> Encourage and enable team members in their career development, identifying opportunities for them to grow and achieve their goals.</li>
     <li> Work with your team to ensure high quality outputs are delivered in a timely, efficient way to meet business objectives within your product areas or portfolio.</li>
     <li> Maintain standards and rigour across the practice, through product principles, process and systems.</li>
     <li> Align your team to the overall strategy of Design, Product, and Xero, collaborating with your peers across product portfolios to connect the dots, reviewing your team's performance, running design critique efforts and managing resource requests for your product areas or portfolio.</li>
    </ul>
   </ul>
  </div>
 </div>
 <br> 
 <div></div> 
 <div>
  <div>
   <h3 class="jobSectionHeader"><b> What You'll Do (Design Practice): </b></h3>
   <ul>
    <ul>
     <li>Partner with the Principal Designer(s), the Design Leadership Team and Design Operations Leads to implement initiatives which help to continually evolve and grow our design practice.</li>
     <li> Introduce new technologies, techniques and design tools to improve performance and process.</li>
     <li> Encourage and support team members to collaborate effectively across Design, Research, Accessibility, Product, Engineering and Product Marketing to fulfill user needs and business objectives across your product areas or portfolio.</li>
    </ul>
   </ul>
  </div>
 </div> 
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>What You'll Do (Product Thinking):</b></h3>
   <ul>
    <ul>
     <li> Work with the GM Product Design in your portfolio to help define the design strategy and contribute to the product strategy for your product area, in partnership with the product leadership team. Help define the why and how behind products for your team and get teams working in a way that makes great products.</li>
     <li> Partner with peers across Product and Technology to define strategies and objectives, scope road maps, agree priorities and plan work programs to support high quality, high value outcomes.</li>
     <li> Contribute to Product visions, along with plans for evolutionary, iterative updates, that allow the Product vision to be realized over time in partnership with Product, Strategy and Technology.</li>
     <li> Collaborate with peers across other product areas to understand connections and opportunities to learn from what others have done, leverage each other's work or work in more efficient ways.</li>
    </ul>
   </ul>
  </div>
 </div> 
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>What Success Looks Like: </b></h3>
   <ul>
    <ul>
     <li>You’re leading a thriving, productive and connected team of designers</li>
     <li> You’re enabling your team to continually challenge themselves to grow and develop in their</li>
     <li> relationship skills, design expertise and career</li>
     <li> You’re respected by your peers, the design team, and Product leaders</li>
     <li> You’re helping improve and standardize the way we do things in the Design team</li>
     <li> You’re collaborating and communicating well with all Xero colleagues, especially Design,</li>
     <li> Product and Engineering Leadership teams</li>
    </ul>
   </ul>
  </div>
 </div> 
 <div>
  <div>
   <b>Why Xero?</b>
  </div>
  <div>
    Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
  </div>
  <div></div>
  <div>
   <i><br> Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.</i>
  </div>
 </div>
</div>


 
  
   Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
  
  
  
    At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
  
  
  
    At Xero, we’re here to make running a business beautiful. By making small businesses more efficient
  
  
    every day, connecting them with big business technology and empowering a community behind them,
  
  
    their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be
  
  
    building a stronger economy that can change the world.
  
  
 
  
   How You'll Make Impact: 
   
    
     Product Design Directors are responsible for the design direction and vision for product areas and initiatives within a domain, working in partnership with GM Product Design, Principal Designers, Design Leadership Team and product and engineering leaders. You’ll support, contribute to and coordinate with the overall design direction of a global design team as well as providing local leadership for the team members in your office location.
      You’ll lead a group of passionate Lead Product Designer, Seniors Designers, Designers and in some cases Graduate Designers, supporting and growing their capabilities through design critique, mentorship and coaching. You’ll help define the standards and refine our design practice to drive operational excellence within your team and the delivery of consistent and beautiful product experiences for our customers.
      You’ll lead by example, contributing design solutions and deliverables. Partnering with Product GMs, and Engineering leaders for product areas within a portfolio, you’ll help define product strategy, promote the value of design and ensure quality of relationship and work product. You’ll build strong relationships with all parts of the business to help define viable approaches / methodologies in line with relevant industry standards and best practices.
    
   
  
  
 
  
   What You'll Do (People Leadership): 
   
    
     Work with the GM Product Design and other Product Design Directors to manage your product design team, programs and processes that support a world-class design team. Solve problems together and work as a team to influence and drive key strategic initiatives forward.
      Collaborate with others on the Design Leadership Team to continuously cultivate a vibrant team culture, work on strategies, problem solve and respond to team or organisational needs. Provide vision and enthusiasm, supporting your leads and designers to continuously challenge themselves and their work.
      Identify and prioritise future roles based on team workload, wellbeing, development and business priorities.
      Recruit, onboard and manage new Product Designers of all seniority.
      Provide direction, mentoring, coaching and feedback, enabling team members
      to hone their skills as designers, communicators and influencers, and deliver beautiful and meaningful experiences for customers.
      Partner with the operations team to manage logistical aspects like team budgets, training, and performance.
      Encourage and enable team members in their career development, identifying opportunities for them to grow and achieve their goals.
      Work with your team to ensure high quality outputs are delivered in a timely, efficient way to meet business objectives within your product areas or portfolio.
      Maintain standards and rigour across the practice, through product principles, process and systems.
      Align your team to the overall strategy of Design, Product, and Xero, collaborating with your peers across product portfolios to connect the dots, reviewing your team's performance, running design critique efforts and managing resource requests for your product areas or portfolio.
    
   
  
 
  
  
 
  
    What You'll Do (Design Practice): 
   
    
     Partner with the Principal Designer(s), the Design Leadership Team and Design Operations Leads to implement initiatives which help to continually evolve and grow our design practice.
      Introduce new technologies, techniques and design tools to improve performance and process.
      Encourage and support team members to collaborate effectively across Design, Research, Accessibility, Product, Engineering and Product Marketing to fulfill user needs and business objectives across your product areas or portfolio.
    
   
  
  
 
  
   What You'll Do (Product Thinking):
   
    
      Work with the GM Product Design in your portfolio to help define the design strategy and contribute to the product strategy for your product area, in partnership with the product leadership team. Help define the why and how behind products for your team and get teams working in a way that makes great products.
      Partner with peers across Product and Technology to define strategies and objectives, scope road maps, agree priorities and plan work programs to support high quality, high value outcomes.
      Contribute to Product visions, along with plans for evolutionary, iterative updates, that allow the Product vision to be realized over time in partnership with Product, Strategy and Technology.
      Collaborate with peers across other product areas to understand connections and opportunities to learn from what others have done, leverage each other's work or work in more efficient ways.
    
   
  
  
 
  
   What Success Looks Like: 
   
    
     You’re leading a thriving, productive and connected team of designers
      You’re enabling your team to continually challenge themselves to grow and develop in their
      relationship skills, design expertise and career
      You’re respected by your peers, the design team, and Product leaders
      You’re helping improve and standardize the way we do things in the Design team
      You’re collaborating and communicating well with all Xero colleagues, especially Design,
      Product and Engineering Leadership teams
    
   
  
  
 
  
   Why Xero?
  
  
    Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
  
  
  
    Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
  
 


Xero

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