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Zinc is a venture capital firm focused on early-stage investments in mission-driven companies. With a passion for supporting entrepreneurs who are tackling some of the world's most pressing challenges, Zinc provides funding, expertise, and a strong network to help these companies grow and make a positive impact. Their ultimate mission is to drive positive social change by investing in businesses that are addressing key societal issues such as healthcare, education, climate change, and more. Zinc's purpose is to support and empower entrepreneurs who are using innovative solutions to create a better future. By providing capital and strategic guidance, they aim to catalyse the growth and success of mission-driven ventures and contribute to building a more sustainable and inclusive world.

Venture Capital & Private Equity

ZINC

Venture Capital

Zinc builds new companies that solve the developed world’s toughest social issues.

You must coach early-career leaders, analyze platform data, excel in Google Workspace, offer feedback, thrive in fast-paced settings, and lead with empathy and sound judgment.

You will coach Team Leads, oversee service metrics, manage escal escalations, improve processes, and collaborate on support strategies to enhance customer and team experiences.

Customer Relations

Sales & Business Development

London

Department: Customer Success Employment Type: Full Time Location: Zinc - London Reporting To: Conrad Jones Compensation: £45,000 / year Description At Zinc, we’re building a world-class customer experience and it starts with a leadership team that sets the bar. We are looking for an experienced Customer Support Manager to join our growing function and lead an evolving team dynamic with confidence, clarity, and care. Reporting into our Head of Customer Success, you’ll work alongside our existing Customer Success Manager and take direct leadership of two Team Leads, supporting them to deliver exceptional service, consistency, and performance across the board. This is a high-impact role that blends hands on coaching with a sharp analytical edge, this role is ideal for someone who loves growing people, driving standards, and using insight to unlock team potential. We’re looking for someone with at least 2-3 years of experience in a leadership within a customer support role, who thrives in fast-moving settings and is comfortable shaping a team that’s still forming. You’ll play a crucial part in shaping the culture and effectiveness of a team that’s over 60% new. You’ll play a pivotal role in embedding scalable service practices, mentoring first-time leaders, and owning the numbers from team KPIs to quality metrics and operational trends. Expect to lead from the front, support your leads through challenges, and step in on complex escalations when needed. Key Responsibilities 🗝️ 🎯 Team Leadership & Development Coach and develop Team Leads through regular 1:1s, feedback, and leadership support, helping them grow into confident and effective people managers. Ensure pods consistently meet or exceed service metrics by guiding Team Leads in performance tracking, reviews, and continuous improvement. Act as the go-to for complex or sensitive customer escalations, while enabling Team Leads to manage issues independently and learn from them. Identify and implement process improvements that enhance ticket handling, workflow efficiency, and overall service quality. Partner with the VP of Customer to evolve support strategies and champion new tools or ideas that enhance the customer and team experience. Skills, Knowledge and Expertise 🚀 🛠️ Hard Skills 🔹 Team Development & Performance Management Experience coaching and growing early-career team leaders and managing performance effectively. 🔹 Zendesk Experience (Desirable) Able to interpret and act on platform data: workload forecasting, ticket trends, etc. 🔹 Analytical Confidence Comfortable using Excel/Sheets to track KPIs and inform decision-making. 🔹 Tech Stack Familiarity Strong proficiency in Google Workspace suite. 🤝 Collaborative & Clear Communicator Able to give feedback, align expectations, and inspire clarity across your team and peers. ⚙️ Adaptable & Resourceful Thrives in ambiguity and fast-paced environments, especially as team processes evolve. 🧩 Problem Solver Comfortable figuring things out independently and guiding others to do the same. 🎙️ Strong Leadership & Emotional Intelligence Leads with empathy, sound judgment, and the ability to tailor your tone and approach. What we offer 🍉 Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring * 24 days holiday + Bank Holidays + your birthday off 🎉 * £1200 annual benefits allowance (ThanksBen, from month 2) * 30 days to Work from Anywhere 🌍 * Early finish Fridays (16:00) * Yearly company retreat to Serbia 🇷🇸🏔️✈️ * Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) * Statutory pension with NEST (3% employer, 5% employee) * Zinc shares, issued through the EMI Scheme * Unlimited access to MoreHappi coaching * Company socials, quarterly team socials Free Monday lunches * Nursery workplace benefit scheme (Yellownest) * Option to lease an electric car through Electric Car Scheme * Celebrated Zinc anniversaries 🥳

Department: Customer SuccessEmployment Type: Full TimeLocation: Zinc - LondonReporting To: Conrad JonesCompensation: £45,000 / yearDescriptionAt Zinc, we’re building a world-class customer experience and it starts with a leadership team that sets the bar. We are looking for an experienced Customer Support Manager to join our growing function and lead an evolving team dynamic with confidence, clarity, and care.Reporting into our Head of Customer Success, you’ll work alongside our existing Customer Success Manager and take direct leadership of two Team Leads, supporting them to deliver exceptional service, consistency, and performance across the board.This is a high-impact role that blends hands on coaching with a sharp analytical edge, this role is ideal for someone who loves growing people, driving standards, and using insight to unlock team potential.We’re looking for someone with at least 2-3 years of experience in a leadership within a customer support role, who thrives in fast-moving settings and is comfortable shaping a team that’s still forming. You’ll play a crucial part in shaping the culture and effectiveness of a team that’s over 60% new. You’ll play a pivotal role in embedding scalable service practices, mentoring first-time leaders, and owning the numbers from team KPIs to quality metrics and operational trends. Expect to lead from the front, support your leads through challenges, and step in on complex escalations when needed.Key Responsibilities 🗝️🎯 Team Leadership & DevelopmentCoach and develop Team Leads through regular 1:1s, feedback, and leadership support, helping them grow into confident and effective people managers.Ensure pods consistently meet or exceed service metrics by guiding Team Leads in performance tracking, reviews, and continuous improvement.Act as the go-to for complex or sensitive customer escalations, while enabling Team Leads to manage issues independently and learn from them.Identify and implement process improvements that enhance ticket handling, workflow efficiency, and overall service quality.Partner with the VP of Customer to evolve support strategies and champion new tools or ideas that enhance the customer and team experience.Skills, Knowledge and Expertise 🚀🛠️ Hard Skills🔹 Team Development & Performance ManagementExperience coaching and growing early-career team leaders and managing performance effectively.🔹 Zendesk Experience (Desirable)Able to interpret and act on platform data: workload forecasting, ticket trends, etc.🔹 Analytical ConfidenceComfortable using Excel/Sheets to track KPIs and inform decision-making.🔹 Tech Stack FamiliarityStrong proficiency in Google Workspace suite.🤝 Collaborative & Clear CommunicatorAble to give feedback, align expectations, and inspire clarity across your team and peers.⚙️ Adaptable & ResourcefulThrives in ambiguity and fast-paced environments, especially as team processes evolve.🧩 Problem SolverComfortable figuring things out independently and guiding others to do the same.🎙️ Strong Leadership & Emotional IntelligenceLeads with empathy, sound judgment, and the ability to tailor your tone and approach.What we offer 🍉Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring * 24 days holiday + Bank Holidays + your birthday off 🎉 * £1200 annual benefits allowance (ThanksBen, from month 2) * 30 days to Work from Anywhere 🌍 * Early finish Fridays (16:00) * Yearly company retreat to Serbia 🇷🇸🏔️✈️ * Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) * Statutory pension with NEST (3% employer, 5% employee) * Zinc shares, issued through the EMI Scheme * Unlimited access to MoreHappi coaching * Company socials, quarterly team socials Free Monday lunches * Nursery workplace benefit scheme (Yellownest) * Option to lease an electric car through Electric Car Scheme * Celebrated Zinc anniversaries 🥳

Customer Support Manager - ZINC

&lt;strong&gt;Department: &lt;/strong&gt;Customer Success&lt;br&gt;&lt;br&gt;&lt;strong&gt;Employment Type: &lt;/strong&gt;Full Time&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location: &lt;/strong&gt;Zinc - London&lt;br&gt;&lt;br&gt;&lt;strong&gt;Reporting To: &lt;/strong&gt;Conrad Jones&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation: &lt;/strong&gt;£45,000 / year&lt;br&gt;&lt;br&gt;&lt;strong&gt;Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Zinc, we’re building a world-class customer experience and it starts with a leadership team that sets the bar. We are looking for an experienced Customer Support Manager to join our growing function and lead an evolving team dynamic with confidence, clarity, and care.&lt;br&gt;&lt;br&gt;Reporting into our Head of Customer Success, you’ll work alongside our existing Customer Success Manager and take direct leadership of two Team Leads, supporting them to deliver exceptional service, consistency, and performance across the board.&lt;br&gt;&lt;br&gt;This is a high-impact role that blends hands on coaching with a sharp analytical edge, this role is ideal for someone who loves growing people, driving standards, and using insight to unlock team potential.&lt;br&gt;&lt;br&gt;We’re looking for someone with at least 2-3 years of experience in a leadership within a customer support role, who thrives in fast-moving settings and is comfortable shaping a team that’s still forming. You’ll play a crucial part in shaping the culture and effectiveness of a team that’s over 60% new. You’ll play a pivotal role in embedding scalable service practices, mentoring first-time leaders, and owning the numbers from team KPIs to quality metrics and operational trends. Expect to lead from the front, support your leads through challenges, and step in on complex escalations when needed.&lt;br&gt;&lt;br&gt;Key Responsibilities 🗝️&lt;br&gt;&lt;br&gt;&lt;strong&gt;🎯 Team Leadership &amp;amp; Development&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Coach and develop Team Leads through regular 1:1s, feedback, and leadership support, helping them grow into confident and effective people managers.&lt;br&gt;&lt;br&gt;Ensure pods consistently meet or exceed service metrics by guiding Team Leads in performance tracking, reviews, and continuous improvement.&lt;br&gt;&lt;br&gt;Act as the go-to for complex or sensitive customer escalations, while enabling Team Leads to manage issues independently and learn from them.&lt;br&gt;&lt;br&gt;Identify and implement process improvements that enhance ticket handling, workflow efficiency, and overall service quality.&lt;br&gt;&lt;br&gt;Partner with the VP of Customer to evolve support strategies and champion new tools or ideas that enhance the customer and team experience.&lt;br&gt;&lt;br&gt;Skills, Knowledge and Expertise 🚀&lt;br&gt;&lt;br&gt;&lt;strong&gt;🛠️ Hard Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;🔹 &lt;strong&gt;Team Development &amp;amp; Performance Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Experience coaching and growing early-career team leaders and managing performance effectively.&lt;br&gt;&lt;br&gt;🔹 &lt;strong&gt;Zendesk Experience (Desirable)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Able to interpret and act on platform data: workload forecasting, ticket trends, etc.&lt;br&gt;&lt;br&gt;🔹 &lt;strong&gt;Analytical Confidence&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Comfortable using Excel/Sheets to track KPIs and inform decision-making.&lt;br&gt;&lt;br&gt;🔹 &lt;strong&gt;Tech Stack Familiarity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Strong proficiency in Google Workspace suite.&lt;br&gt;&lt;br&gt;🤝 &lt;strong&gt;Collaborative &amp;amp; Clear Communicator&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Able to give feedback, align expectations, and inspire clarity across your team and peers.&lt;br&gt;&lt;br&gt;⚙️ &lt;strong&gt;Adaptable &amp;amp; Resourceful&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Thrives in ambiguity and fast-paced environments, especially as team processes evolve.&lt;br&gt;&lt;br&gt;🧩 &lt;strong&gt;Problem Solver&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Comfortable figuring things out independently and guiding others to do the same.&lt;br&gt;&lt;br&gt;🎙️ &lt;strong&gt;Strong Leadership &amp;amp; Emotional Intelligence&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Leads with empathy, sound judgment, and the ability to tailor your tone and approach.&lt;br&gt;&lt;br&gt;What we offer 🍉&lt;br&gt;&lt;br&gt;Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;24 days holiday + Bank Holidays + your birthday off 🎉&lt;/li&gt;&lt;li&gt;£1200 annual benefits allowance (ThanksBen, from month 2)&lt;/li&gt;&lt;li&gt;30 days to Work from Anywhere 🌍&lt;/li&gt;&lt;li&gt;Early finish Fridays (16:00)&lt;/li&gt;&lt;li&gt;Yearly company retreat to Serbia 🇷🇸🏔️✈️&lt;/li&gt;&lt;li&gt;Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)&lt;/li&gt;&lt;li&gt;Statutory pension with NEST (3% employer, 5% employee)&lt;/li&gt;&lt;li&gt;Zinc shares, issued through the EMI Scheme&lt;/li&gt;&lt;li&gt;Unlimited access to MoreHappi coaching &lt;/li&gt;&lt;li&gt;Company socials, quarterly team socials Free Monday lunches&lt;/li&gt;&lt;li&gt;Nursery workplace benefit scheme (Yellownest) &lt;/li&gt;&lt;li&gt;Option to lease an electric car through Electric Car Scheme &lt;/li&gt;&lt;li&gt;Celebrated Zinc anniversaries 🥳&lt;/li&gt;&lt;/ul&gt;

ZINC

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