2024 Fall - RBCx, UX/CX Analyst (4 Months)

RBC

3mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Design
Toronto

Requirements

Must-have:
Are passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.
Advocate for users out of a deep empathy for them.
Keen to understand why people do what they do - especially in the context of brand strategy.
Champion all elements of the user experience.
Have a strong understanding of the product design process (including research, user flows, wire-framing, prototyping, and testing).
Are able to articulate the thinking & strategy behind their work.
Are confident leading design sprints and managing stakeholders.
Can execute, analyze and synthesize multiple research types.
Prefer to work closely with other disciplines and value the opinion of team members across the company.
Value open communication and working on a small and transparent tea
Nice-to-have:
Strong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.).
Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio).
Experience working in fast paced, experimental or start-up environments.
Design skills in Figma, Sketch and Creative Suite a bonus.
Understanding of statistics and quantitative analysis a bonus.
Understanding of brand strategy a bonus.

Responsibilities

Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.
Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.
Conduct usability test, card sorts, user interviews, ethnographic research, and diary studies - leveraging best in class methodology.
Conduct qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.
Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.

RBC

Ideas Happen Here.

Finance

Industry

10,001+

Employees

1864

Founded Year

Mission & Purpose

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.