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Internship

2024 Fall - RBCx, UX/CX Analyst (4 Months)

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RBC

15d ago

🚀 Off-cycle Internship

Toronto

9d left

AI generated summary

  • You must be passionate, user-centric, and have strong product design skills. Ability to lead design sprints, collaborate with team members, and articulate design strategy is essential. Nice-to-have skills include usability testing, prototyping tools, and experience in fast-paced environments.
  • You will conduct user research, usability testing, and data analysis to validate product ideas and improve user experience at RBC, presenting findings to stakeholders for optimization.

Off-cycle Internship

DesignToronto

Description

  • RBCx is looking for an exceptional UX/CX Analyst to participate in our intern program. This individual will play a central role in shaping new products – helping us to bring mixed method validation and the UCD process to support the creation of exceptional user experiences. As well, supporting the brand team in qualitative and quantitative research and competitive analysis. The ideal candidate has training in design techniques paired with out of the box thinking and a natural sense for business and strategic viability.

Requirements

  • Must-have:
  • Are passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.
  • Advocate for users out of a deep empathy for them.
  • Keen to understand why people do what they do - especially in the context of brand strategy.
  • Champion all elements of the user experience.
  • Have a strong understanding of the product design process (including research, user flows, wire-framing, prototyping, and testing).
  • Are able to articulate the thinking & strategy behind their work.
  • Are confident leading design sprints and managing stakeholders.
  • Can execute, analyze and synthesize multiple research types.
  • Prefer to work closely with other disciplines and value the opinion of team members across the company.
  • Value open communication and working on a small and transparent tea
  • Nice-to-have:
  • Strong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.).
  • Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio).
  • Experience working in fast paced, experimental or start-up environments.
  • Design skills in Figma, Sketch and Creative Suite a bonus.
  • Understanding of statistics and quantitative analysis a bonus.
  • Understanding of brand strategy a bonus.

Education requirements

Currently Studying

Area of Responsibilities

Design

Responsibilities

  • Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.
  • Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.
  • Conduct usability test, card sorts, user interviews, ethnographic research, and diary studies - leveraging best in class methodology.
  • Conduct qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.
  • Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.

Details

Work type

Full time

Work mode

office

Application deadline

May 26, 2024

Location

Toronto