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🚀 Internship

2024 Summer Intern - Commercial, Medical, Government Affairs - Access Solutions & Patient Support

Logo of Genentech


30d ago

🚀 Summer Internship


AI generated summary

  • Bachelor's degree preferred (or Associate's degree with 2 years of relevant work experience) in the medical field, good customer service skills, prior Salesforce/CRM experience valued, ability to solve problems, work collaboratively, and provide excellent customer service, attention to detail and effective time management, ability to work under pressure, follow written procedures, and exhibit competencies in communication, managing change, teamwork, and achieving results.
  • The candidate will be responsible for investigating insurance benefits, assisting patients and providers with reimbursement processes, enrolling patients in the Genentech Patient Foundation, and ensuring compliance with laws and regulations in the Access Solutions & Patient Support department at Genentech.

Summer Internship

Business, Operations & StrategyPortland


  • The paid internship is offered for 12 months beginning in June 2022. This position is located in Portland, Oregon. Relocation assistance is not provided, although interns will receive a one time stipend which is intended to support transitional costs and/or other miscellaneous costs incurred by taking the role. Periodic mandatory overtime may be required. Space to work from home may be required during the internship. Please note: the work of this internship focuses on patient support and not the research, manufacturing, or commercialization of our medicines. 


  • Bachelor’s degree is preferred (or Associate’s degree with 2 years of relevant work experience), with the intention of continuing on to a health profession or higher education in the medical field.
  • Good customer service and phone etiquette skills. All interactions with patients and HCPs are via phone.
  • Prior experience with Salesforce/CRM platforms valued.
  • Previous reimbursement experience or knowledge valued.
  • Additional language proficiency is valued.
  • Demonstrates effective problem-solving skills and provides excellent customer service.
  • Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.
  • Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.
  • Attention to detail, strong multi-tasking ability, organizational skills, and effective time management.
  • Experience working in a self-directed environment, with an ability to work with and lead/influence peers, team members, and partners.
  • Ability to apply insight and understanding about emotions and human responses to create and maintain positive interpersonal interactions.
  • Able to work effectively under pressure and prioritize tasks.
  • Able to follow written Standard Operating Procedures.
  • Competencies:
  • Communication: Listens well; Expresses ideas fluently and eloquently; Is open to the input of others; Can be depended on to tell the truth regardless of the circumstances.
  • Managing Change: Accepts change as positive; Adapts to changing conditions; Departs from accepted group norms of thinking and behaving when necessary.
  • Teamwork and Collaboration: Addresses and resolves conflict by creating an atmosphere of openness and trust; Establishes strong collaborative relationships; Inspires others to do their best work by offering support and encouragement.
  • Achieving Results: Is goal-directed and persistent; Holds self accountable for meeting commitments; Recognizes the contributions of teammates and peers.

Education requirements


Area of Responsibilities

Business, Operations & Strategy


  • Reimbursement Specialist:
  • Investigates patient’s insurance benefits and obtains prior authorization information of Genentech products at the patient/family request.
  • Functions as an advocate for and a resource to customers and their professional organizations in the areas of reimbursement and managed care.
  • Conducts analytical research and provides expertise on reimbursement for new and existing products.
  • Case Manager:
  • Educates, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product.
  • Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the Supervisor to promote high quality of work by Access Solutions staff.
  • Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistance.
  • Educates, informs and generally assists patients and their families, as well as other related external or internal parties, on how to navigate the appeals process.
  • Foundation Specialist:
  • Assist patients and providers in the enrollment process of the Genentech Patient Foundation, which can provide free medication to uninsured and underinsured patients.
  • Evaluates patient eligibility across key criteria and communicates determinations.
  • Actively supports product launches, line extensions, and formulation changes.
  • Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.


Work type

Full time

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