2024 Summer Intern - Customer Service Development - Tempe, AZ

DHL

Apr 22

Applications are closed

Internship
Full-time
Summer Internship
Customer Relations
Tempe

Requirements

Pursuing a Bachelor's Degree (Business Administration, Computer Science or a related field)
Rising Senior with a graduation date in 2024 or Spring 2025
Strong analytical skills with the ability to collect, analyze and interpret complex data
Proficiency in data analysis tools and techniques, such as Excel, or data visualization tools
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
Strong problem-solving and critical-thinking abilities to identify and address operational challenges
Detail-oriented with a focus on accuracy and data integrity
Excitement to learn!

Responsibilities

Analyze Customer Service Resolution Processes in Chatbot: Conduct in-depth analysis of existing customer service resolution processes, identify pain points, and propose improvements to enhance efficiency and effectiveness.
Improve Database Organization: Assess the current structure and organization of the incentive and key accounts database in customer service. Implement strategies to streamline the database, ensuring accurate and up-to-date information.
Collaborate with Stakeholders: Work closely with cross-functional teams, including customer service managers, IT professionals, and data analysts, to gather requirements and implement solutions that align with business objectives.
Data Analysis and Reporting: Collect and analyze data related to chatbot resolution and usage. Generate insightful reports and present findings to key stakeholders, providing actionable recommendations.
Continuous Improvement: Proactively identify areas for improvement in customer service operations and provide innovative solutions to drive positive change.

DHL

Transportation

Industry

10,001+

Employees

1969

Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.