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Internship

2024 Summer Intern - Customer Service Development - Tempe, AZ

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DHL

•

28d ago

🚀 Summer Internship

Tempe

AI generated summary

  • You must be a rising senior pursuing a Bachelor's Degree, skilled in data analysis with excellent communication and problem-solving abilities. Excitement to learn is a must!
  • You will analyze and improve customer service resolution processes, database organization, collaborate with stakeholders, analyze data, and drive continuous improvement in operations.

Summer Internship

Customer Relations•Tempe

Description

  • Do you want to have a Red &Yellow Summer Experience? Do you want to join The Most International Company in the World? We are looking for a Ambitious, Confident and Enthusiastic Intern to join our DHL Customer Service team in Tempe this Summer!
  • You will play a critical role in improving customer service resolution processes, reducing reliance on chatbots, and organizing critical Customer Service databases. Your expertise will contribute to enhancing customer satisfaction and optimizing operational efficiency within the customer service department.

Requirements

  • Pursuing a Bachelor's Degree (Business Administration, Computer Science or a related field)
  • Rising Senior with a graduation date in 2024 or Spring 2025
  • Strong analytical skills with the ability to collect, analyze and interpret complex data
  • Proficiency in data analysis tools and techniques, such as Excel, or data visualization tools
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
  • Strong problem-solving and critical-thinking abilities to identify and address operational challenges
  • Detail-oriented with a focus on accuracy and data integrity
  • Excitement to learn!

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • Analyze Customer Service Resolution Processes in Chatbot: Conduct in-depth analysis of existing customer service resolution processes, identify pain points, and propose improvements to enhance efficiency and effectiveness.
  • Improve Database Organization: Assess the current structure and organization of the incentive and key accounts database in customer service. Implement strategies to streamline the database, ensuring accurate and up-to-date information.
  • Collaborate with Stakeholders: Work closely with cross-functional teams, including customer service managers, IT professionals, and data analysts, to gather requirements and implement solutions that align with business objectives.
  • Data Analysis and Reporting: Collect and analyze data related to chatbot resolution and usage. Generate insightful reports and present findings to key stakeholders, providing actionable recommendations.
  • Continuous Improvement: Proactively identify areas for improvement in customer service operations and provide innovative solutions to drive positive change.

Details

Work type

Full time

Work mode

office

Location

Tempe