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Internship

2024 Summer - RBCx, Ownr Operations Associate Intern

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RBC

•

18d ago

🚀 Summer Internship

Toronto

⌛ Closed
Applications are closed

Summer Internship

Banking & Finance•Toronto

Description

  • Ownr, an RBCx Ventures company, is hiring an Operations Associate Intern. Ownr is the leading platform for entrepreneurship in Canada, helping 150,000+ entrepreneurs launch their business. Ownr provides a package of services that sets businesses up for success. One of those services is business banking through RBC, which will help keep finances neat and organized. Entrepreneurs can apply for RBC business bank accounts and credit cards within the Ownr platform. You will be processing the creation of these applications and accounts online, end-to-end. As part of the process, you will foster relationships with RBC advisors to schedule appointments and communicate client preferences. The role will also be responsible for identifying and triaging issues, recommending process improvements to drive efficiency, and championing initiatives that increase conversion.
  • You'll have regular 1:1’s with your manager which focus on performance, coaching and development. You'll also be a part of a rapidly-growing team and have a voice in the future of our banking program as we grow. If you're thinking about this role, it means you're a creative, organized, and driven individual who is motivated by a passion to help entrepreneurs succeed in their business.
  • This internship is a full-time summer position that will potentially continue as a part-time position after Summer 2024. The duration and timing of the summer internship is yet to be confirmed. 

Requirements

  • Must have:
  • Completed or working on the completion of a bachelor’s degree, college diploma or equivalent
  • Proficient computer skills
  • The ability to successfully work in a self-directed manner with minimal supervision
  • Strong time management skills to manage workload
  • An excitement to propose new things, iterate on execution, and develop tests that showcase the results, good or bad
  • The ability to communicate complex concepts in a simple and effective manner while working with sensitive client information
  • Nice to have:
  • Interest in entrepreneurship
  • Sales or data entry experience in a startup environment / fast-paced growing organization
  • Knowledge of business processes and organizational structures
  • Willingness to learn about legal concepts and other issues affecting business owners in Canada
  • Experience using Intercom or similar customer-engagement software
  • Experience with SaaS and subscription based business models
  • Interest in technology and building innovative online solutions

Area of Responsibilities

Banking & Finance

Responsibilities

  • Leverage Ownr’s in-house technology and RBC banking tools to create business deposit accounts online
  • Connect with branch staff to facilitate ID verification in-branch to finalize the creation of the BDA
  • Connect with Ownr entrepreneurs to help them identify solutions for any scheduling conflicts or any technical issues
  • Identify potential issues and communicate it back to the appropriate team to reduce impact to user experience
  • Partner closely with cross-functional team members to identify, implement and test product updates that increase conversion rates within the Ownr product

Details

Work type

Full time

Work mode

office

Application deadline

May 17, 2024

Location

Toronto