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2025 Global Distribution Placement

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Hilton

15d ago

  • Internship
    Full-time
    Placement Program
  • Sales & Business Development

AI generated summary

  • You must be a current student eligible for a 12-month placement, fluent in English, skilled in Microsoft Office, and adaptable with strong organizational skills. Positive attitude required.
  • You will manage support tickets, analyze rate plans, aid special projects, develop business cases, optimize channel performance, and ensure accurate reconciliations while collaborating cross-functionally.

Requirements

  • - Must be a current Bachelor's or Master's student with a required 12-month year in industry placement as part of your degree, preferably studying towards a degree in Business Administration, Hospitality Management, or similar.
  • - Must be able to start on the 7th of July 2025, to work full-time for a 12-month duration.
  • - Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
  • - Must be fluent in English (speaking, reading, and writing).
  • - Ability to work independently and in a team environment.
  • - Strong organisational skills and attention to detail.
  • - Must be proficient in Microsoft Office - in particular, MS Word, MS Powerpoint and MS Excel.
  • - Ability to adapt to change and work in a fast-paced environment.
  • - A positive attitude and willingness to learn.

Responsibilities

  • Global Distribution Operations Placement
  • Reviewing, responding to and escalating support tickets received from properties and channels (inbox support).
  • Cross-collaboration with other teams across Hilton including IT, Revenue Management and Sales to support special projects and help with timely/efficient issue resolution.
  • Proactively audit and analyse Special Rate Plans (SRPs) and accounts across all distribution channels for potential issues.
  • Create, maintain, and communicate hotel-level operations guides, initiatives and training material including regular review for content relevancy.
  • Supporting the development of presentations, messaging documents, and other communication materials for internal and external audiences based on the leader's needs.
  • Assist with special projects as they arise to help improve processes and efficiency within the Global Distribution Operations team, documenting, communicating and providing training on the new processes.
  • Global Distribution Commercial Strategy Placement
  • Developing business cases for newly identified channels for connectivity and identifying demand opportunities.
  • Collaborate with other internal Global Distribution functions as well as other departments within Hilton, including; Revenue Management, Pricing, Sales, Rate Loading, Marketing & eCommerce and IT.
  • Work alongside the Global Distribution Implementation Team on new channel activations to meet the demand identified from the original business case.
  • Conduct business reviews with channels and identify areas of opportunity to optimise performance and support commercial teams in driving demand for any need markets.
  • Lead projects on a regional or global level to optimise and enhance property performance on connected channels.
  • Work with various internal and external stakeholders to develop and implement marketing plans to support any promotional activity.
  • Supporting the development of presentations, messaging documents, and other communication materials for internal and external audiences based on the leader's needs.
  • Distribution Services Placement
  • Delivering the monthly reconciliation review and reporting to important business partners, communicating with all stakeholders to ensure that all reconciliation reports are completed accurately and within set deadlines.
  • Identifying data issues and engaging with corporate functions and hotels to implement corrective actions and improve operational performance.
  • Performing any other reconciliation, analysis, database updates and inquiry-related duties as directed.
  • Maintaining weekly updates on international hotels' distribution list and communicating with hotels.
  • Attending departmental meetings pertinent to work assignments.
  • Participating in onboarding of new business partners and in design of reconciliation review process to best support their needs.
  • Creating documentation of end-to-end reconciliation process, and quality control checks, and cross-training other team members within the department.
  • Supporting team members within the Inquiry Team when demand is high by sharing workload and taking the lead with resolving more complex issues.
  • Assisting in creating monthly and quarterly business reviews and producing ad-hoc presentations.
  • Managing annual renewal of central commission invoicing program for UK travel agents, communicating renewal timelines with vendor and UK travel agencies, monitoring for missing and incorrect registration, and following up on any registration queries.
  • Identifying corrective actions to address data issues with hotels and travel agencies.

FAQs

What is the duration of the Global Distribution Placement?

The Global Distribution Placement is for a duration of 12 months.

When is the start date for the placements?

The placements are set to start on the 7th of July 2025.

Is this opportunity available to students outside the UK?

Non-UK nationals without EU Settled or Pre-Settled Status must be studying at a UK university to be eligible for the placement.

What type of students is Hilton looking for?

Hilton is looking for current Bachelor's or Master's students who require a 12-month industry placement as part of their degree, preferably in Business Administration, Hospitality Management, or a similar field.

Is proficiency in other languages required for this placement?

No, fluency in English (speaking, reading, and writing) is the only language requirement.

What type of support will interns receive during their placement?

Interns will benefit from learning and development activities, networking opportunities, regular feedback and growth sessions, and access to Hilton University.

Will interns have the opportunity to network with senior executives?

Yes, interns will have the opportunity to network with senior executives and other professionals across the business.

What salary and benefits are offered for the internship?

The salary for the internship is £24,000 Gross PA, and it includes private healthcare.

What are the expected working hours for this placement?

Interns are expected to work full-time during the 12-month placement.

Are there any perks related to travel?

Yes, interns will have access to the Go Hilton TM Travel Program, which offers heavily reduced hotel room rates for themselves, family, and friends.

What qualities are highly regarded in applicants?

Hilton values individuals with a strong alignment to their culture and values, who are positive, adaptable, organized, and willing to learn.

How do I apply for this placement?

You can apply for the placement through the Hilton careers website. Applications close on Sunday, 3rd November 2024.

What does the selection process entail?

The selection process may include a digital one-way video interview and an online assessment after the initial application review.

What type of team environment can interns expect?

Interns can expect to work in a collaborative team environment, while also being able to work independently.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay