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ABC11 Troubleshooter & Consumer Intern, Fall 2024

🚀 Off-cycle Internship


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  • You: Must be a sophomore, junior or senior with strong academics, knowledge of current events, ability to work in a fast-paced environment, collaborate effectively, and possess strong communication and video editing skills. Be enrolled in or recently graduated from an accredited college/university, at least 18 years old, and have unrestricted work authorization.
  • You will assist in investigating consumer complaints, writing emails, confirming information, and crafting stories with the team for various platforms.

Off-cycle Internship

Business, Operations & StrategyDurham


  • Our ABC11 Internship Program with the ABC11 Troubleshooter is designed to provide a student with in-depth and hands-on experience trying to resolve viewers’ issues with business and consumer-related problems! The intern will also work very closely with ABC11 Troubleshooter Diane Wilson.


  • Current class standing of sophomore, junior or senior.
  • Strong academic record.
  • Committed and available to work for the entire length of the internship.
  • Must demonstrate knowledge or current events and/or consumer news.
  • Able to work in a fast paced, multi-platform and deadline driven environment.
  • The ability to work well on teams and collaborative efforts.
  • Strong written and verbal communication skills.
  • Effective communication skills are essential, along with strong writing and video editing skills.
  • Familiarity with long form TV and video production.
  • Proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Preferred Qualifications:
  • Major or previous coursework in Communications, Public Relations, Marketing, Advertising, Business Administration, Media Law or related major
  • Proficient in Zoom meeting coordination
  • Candidates for this opportunity MUST meet all of the below requirements:
  • Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship
  • Be at least 18 years of age
  • Have not completed one year of continual employment on a Disney internship or program.
  • Possess unrestricted work authorization

Education requirements

Currently Studying

Area of Responsibilities

Business, Operations & Strategy


  • From rip-offs to consumer investigations, our intern will develop their editorial judgement and research skills by reviewing consumer problems. A typical day includes writing emails to the business or company involved in the story, plus confirming the required information and data to move forward to investigate the claim. The intern partners with our ABC11 Troubleshooter in writing and crafting the story for multiple platforms.


Work type

Full time

Work mode