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Account Operations Intern (TikTok Shop - Fashion) - 2025 Summer Start (BS/MS)

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TikTok

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Marketing
  • Seattle

AI generated summary

  • You must be pursuing a BS/MS, able to work 12 weeks in Summer 2025, possess strong communication skills, and have a passion for TikTok and eCommerce. Experience in e-commerce is preferred.
  • You will manage seller communications, coordinate cross-functional issue resolution, oversee marketing campaigns, and assist with product sampling processes to enhance seller experiences.

Requirements

  • Minimum Qualifications:
  • - Currently pursuing a BS/MS degree
  • - Able to commit to working for 12 weeks during Summer 2025
  • - Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment
  • - Strong communication and interpersonal skills with the ability to build lasting client relationships.
  • - Ability to work in a fast-paced environment and manage multiple seller accounts simultaneously.
  • - Excellent problem-solving skills and attention to detail.
  • Preferred Qualifications:
  • - Familiar with TikTok and other content platforms; experience in content-based eCommerce (brand and/or platform-side) is highly preferred.
  • - Prior experience in e-commerce operations, client management, or a related field.
  • - Knowledge of digital marketing, online sales strategies, or e-commerce logistics.
  • - Passion for TikTok and eCommerce, eager to exceed challenging goals while building something truly unique to the market.

Responsibilities

  • This internship provides students the opportunity to:
  • Assist in the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers.
  • Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely.
  • Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics, and policy compliance. Maintain a high level of professionalism in all communications.
  • Coordinate with cross-functional teams (customer service, marketing, logistics, technical support) to investigate and resolve seller issues quickly and efficiently, minimizing disruption to the seller’s business operations and ensuring a positive seller experience.
  • Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary.
  • Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations, and product showcases. Ensure all necessary steps are followed for successful campaign participation.
  • Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups.

FAQs

What is the duration of the internship?

The internship lasts for 12 weeks during the summer of 2025.

What are the available start dates for the internship?

The available start dates are May 12, May 19, May 27 (after Memorial Day), June 9, and June 23.

Is it necessary to have prior experience in e-commerce for this internship?

While prior experience in e-commerce operations or a related field is preferred, it is not strictly necessary.

Will interns be compensated for their work?

Yes, the hourly rate for this position is $23.75.

Are there any benefits available to interns?

Yes, interns have access to health insurance, life insurance, wellbeing benefits, 10 paid holidays, and paid sick time.

What qualifications are required to apply for this internship?

Candidates must be currently pursuing a BS/MS degree, be able to commit to 12 weeks of work, have strong communication and interpersonal skills, and the ability to manage multiple accounts.

Will I need to obtain work authorization?

Yes, candidates must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment.

Are there opportunities for personal and professional growth during the internship?

Yes, the internship offers hands-on experience, social events, and development workshops to aid in personal and professional growth.

Is TikTok committed to diversity and inclusion in the workplace?

Yes, TikTok is dedicated to creating an inclusive space and values diverse voices and perspectives within the organization.

What type of responsibilities will I have as an intern?

Responsibilities include managing seller communications, coordinating with cross-functional teams, addressing seller inquiries, and assisting with marketing campaigns and product sampling processes.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.