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Administrative Assistant (Apprentice)

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Great Ormond Street Hospital for Children NHS Foundation Trust

16d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You should provide administrative support, handle data entry, correct patient info, respond to queries, take meeting notes, assist with referrals, and cover for colleagues as needed.
  • You will provide administrative support, assist with data entry and corrections, check patient information, respond to queries, take meeting notes, and cover for colleagues as needed.

Requirements

  • - Provide administrative support to Reception & Outpatient, Scheduling Team and the Admissions Team
  • - As required, liaise with other team members within I&PC to support cross-functional initiatives and objectives.
  • - To assist with data correction as directed by the Patient Services Manager.
  • - Assist with basic elements of the referrals process as directed by the Scheduling Manager.
  • - To check patient information is correct on EPR.
  • - To input data accurately onto computerised systems as required
  • - To respond to routine queries and incoming calls daily, ensuring prompt attention in a professional and sensitive manner.
  • - Attend meetings to assist with notetaking as required.
  • - To assist any team member in specific project work as required
  • - To support and provide cover for colleagues during absence.

Responsibilities

  • Provide administrative support to Reception & Outpatient, Scheduling Team and the Admissions Team
  • As required, liaise with other team members within I&PC to support cross-functional initiatives and objectives.
  • To assist with data correction as directed by the Patient Services Manager.
  • Assist with basic elements of the referrals process as directed by the Scheduling Manager.
  • To check patient information is correct on EPR.
  • To input data accurately onto computerised systems as required
  • To respond to routine queries and incoming calls daily, ensuring prompt attention in a professional and sensitive manner.
  • Attend meetings to assist with notetaking as required.
  • To assist any team member in specific project work as required
  • To support and provide cover for colleagues during absence.

FAQs

What are the working hours for the Administrative Assistant (Apprentice) role?

The service hours are Monday - Thursday from 07:00 to 20:00, Friday from 07:00 to 18:00, and Saturday from 07:00 to 15:00. The core hours for this role are Monday - Friday from 09:00 to 17:00, but you may be required to work alternative hours based on the needs of the service.

What is the salary for the apprenticeship position?

Apprentices will be paid at 75% of the Band 2 salary for the duration of their 18-month training programme, which amounts to £21,919 per annum inclusive.

What kind of responsibilities will the Administrative Assistant (Apprentice) have?

The post-holder will provide general administrative support, check patient information accuracy on the EPR, assist with data correction, contribute to the referrals process, respond to routine queries and calls, take meeting notes, and support team members with project work and during absences.

Is there a uniform requirement for this position?

Yes, you will be required to wear the I&PC uniform.

Are there any commitments to diversity and inclusion in your hiring process?

Yes, GOSH is committed to recruiting individuals based on their ability and merit, fostering a diverse and inclusive work environment, and welcoming applications from particularly underrepresented groups.

Can I contact someone for more information about the position?

Yes, for further details or informal visits, you can contact Lisa Lavia, the Patient Services Manager, at Lisa.Lavia@gosh.nhs.uk or by calling 07710117783.

What support is there for individuals from diverse backgrounds?

GOSH has active staff networks for BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions, and Women, all of which foster a positive and inclusive work environment.

Will I receive training during my apprenticeship?

Yes, the position is an apprenticeship, and you will receive training and support throughout the 18-month program to develop your skills and knowledge.

Is there an opportunity for career advancement after completing the apprenticeship?

While specific details on career advancement will depend on performance and available roles, completing an apprenticeship can provide valuable experience and may open up further opportunities within the organization.

Great Ormond Street Hospital for Children NHS Foundation Trust

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Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, currently delivering the widest range of specialist care of any children's hospital in the UK. It aspires to offer outcomes for children in the top five in the world. The largest centre in the UK for children with heart or brain problems, and, with UCLH it is the largest centre in Europe for children with cancer. It is the only specialist Biomedical Research Centre for paediatrics, it works in partnership with the UCL Institute of Child Health (ICH), part of University College London, and together they form the largest paediatric research and teaching centre in the UK, and one of the largest in the world. The hospital at Great Ormond Street is the only exclusively specialist children's hospital in the UK. It does not have an Accident and Emergency department and largely only accepts specialist referrals from other hospitals and community services. The population of children served by the hospital is characterised by those with multiple disabilities and/or health problems and rare and congenital (present at birth) conditions.