You must have a Bachelor’s Degree, internship in Conversational Design, proficiency in MS Office, ability to manage ambiguity, strong business acumen, multitasking skills, and excellent communication skills. Additional degree in Communication or Linguistics preferred.

You will conduct client interviews, deliver engagement commitments, collaborate on business development, and contribute to improving consulting methodology and services in AI Center of Excellence.

Business, Operations & Strategy

Large

C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.

Technology

<ul><li>The Business Consultant – C1Conversations is a customer-facing role associated with the development, scoping, and delivery of C1Conversations Platform Intelligent Virtual Agent (IVA) Pro Services projects and the follow-on client consulting engagements via Managed Services on the same platform.&nbsp;The position is responsible for leading the design, delivery, and tuning of IVAs and Agent Desktop features, and leads Managed Services acquisition, analysis, and synthesis of client business information into business-driven use cases and ongoing consulting as part of C1Conversations IVA engagements once C1Conversations is deployed for assigned clients.&nbsp;</li><li>This position will also correlate information from multiple sources for the purpose of discovering the client’s explicit and implicit needs for AI Automation and Agent Escalation capabilities and training, as well as to communicate complex/abstract concepts in a manner that is understandable to executive client stakeholders.&nbsp;The Business Consultant will leverage and improve C1Conversations proprietary reporting and management tools, methodologies and frameworks used to internally organize information and learnings, and externally help clients best understand content and C1Conversations platform approaches relative to these findings and recommendations.</li></ul>

Bachelors

The Business Consultant – C1Conversations is a customer-facing role associated with the development, scoping, and delivery of C1Conversations Platform Intelligent Virtual Agent (IVA) Pro Services projects and the follow-on client consulting engagements via Managed Services on the same platform. The position is responsible for leading the design, delivery, and tuning of IVAs and Agent Desktop features, and leads Managed Services acquisition, analysis, and synthesis of client business information into business-driven use cases and ongoing consulting as part of C1Conversations IVA engagements once C1Conversations is deployed for assigned clients. This position will also correlate information from multiple sources for the purpose of discovering the client’s explicit and implicit needs for AI Automation and Agent Escalation capabilities and training, as well as to communicate complex/abstract concepts in a manner that is understandable to executive client stakeholders. The Business Consultant will leverage and improve C1Conversations proprietary reporting and management tools, methodologies and frameworks used to internally organize information and learnings, and externally help clients best understand content and C1Conversations platform approaches relative to these findings and recommendations.

AI Center of Excellence Intern

Requirements

Responsibilities

C1

Mission & Purpose