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Analyst, Loyalty Program & Member Experience Insights - Co-op

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Loblaw Companies Limited

2mo ago

Applications are closed

  • Internship
    Full-time
    Starts on Sep 08
    Off-cycle Internship
  • Data
  • Toronto

Requirements

  • Must haves:
  • You are currently working towards a university degree in Math, Science, Engineering, Business Analytics, Business Operations, or any other quantitative field
  • Proven analytics skills: conceptualizing, analyzing, deriving insights from large data sets, and designing an execution plan to derive results from insights
  • Experience with SQL
  • Experience with data-visualization tools (e.g., Looker, PowerBI)
  • Proficient experience with Microsoft Excel (e.g., Pivot Tables, vlookup, Power Query)
  • Can create visually engaging slides in PowerPoint using linked data
  • Able to communicate effectively to internal and external stakeholders in writing and in person
  • Nice to haves:
  • Experience working with big data using SQL (e.g., Bigquery, Teradata)
  • Experience working with loyalty, transactional, retail, and/or other customer-centric datasets

Responsibilities

  • Perform comprehensive analyses to uncover valuable insights relating to our members, the PC Optimum program, and the broader loyalty industry using various data sources including transactional, behavioural, survey, and third-party data
  • Project-manage and support consumer research executed through ad-hoc surveys deployed to the PC Optimum emailable member base
  • Prepare reports, briefings, and presentations on the performance of the PC Optimum program with a focus on progress against objectives and key results (OKRs) (e.g., digital engagement)
  • Work closely with the broader Loyalty Strategy team to explore strategic projects by supporting project management, research, business casing, financial modelling, and/or recommendation development
  • Across all the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loblaw Digital, Loblaw Technology & Analytics, Loyalty Marketing, Loyalty Portfolio Management, Loyalty Partnerships, and more.

Loblaw Companies Limited

At Loblaw, we're developing innovative products and solutions. Our focus is on empowering Canadians to Live Life Well.

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Our Purpose – Live Life Well Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw – and its portfolio of grocery, health and beauty, financial services and apparel businesses – provides Canadians with an unparalleled mix of value, assortment and convenience, and offers Canadians two of the country’s most recognized brands – President’s Choice and no name. The acquisition of Shoppers Drug Mart, along with the powerful Life Brand and Optimum brand, has only served to reinforce our leadership position in the marketplace. As well, our PC Plus program, omni-channel efforts and multicultural merchandising offerings continued to be points of differentiation for our customer experience. In 2019, Loblaw has been recognized as one of Canada’s Top 100 Employers, Best Diversity Employers by Mediacorp Canada Inc.