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• Starts Sep 8

Analyst, Loyalty Program & Member Experience Insights - Co-op

🚀 Off-cycle Internship


⌛ Closed
Applications are closed

Off-cycle Internship



  • Whether shopping for your favorite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada’s largest and most loved loyalty program.
  • As an Analyst, Loyalty Program & Member Experience Insights - Co-op you will work on the team responsible for the overall strategy and measurement of the PC Optimum loyalty program. You will leverage your passion for customers and analytical skills to uncover and report on  loyalty program and member insights.
  • Please note this position is for a 8 month co-op term and is based out of Loblaw’s Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week.


  • Must haves:
  • You are currently working towards a university degree in Math, Science, Engineering, Business Analytics, Business Operations, or any other quantitative field
  • Proven analytics skills: conceptualizing, analyzing, deriving insights from large data sets, and designing an execution plan to derive results from insights
  • Experience with SQL
  • Experience with data-visualization tools (e.g., Looker, PowerBI)
  • Proficient experience with Microsoft Excel (e.g., Pivot Tables, vlookup, Power Query)
  • Can create visually engaging slides in PowerPoint using linked data
  • Able to communicate effectively to internal and external stakeholders in writing and in person
  • Nice to haves:
  • Experience working with big data using SQL (e.g., Bigquery, Teradata)
  • Experience working with loyalty, transactional, retail, and/or other customer-centric datasets

Education requirements

Currently Studying

Area of Responsibilities



  • Perform comprehensive analyses to uncover valuable insights relating to our members, the PC Optimum program, and the broader loyalty industry using various data sources including transactional, behavioural, survey, and third-party data
  • Project-manage and support consumer research executed through ad-hoc surveys deployed to the PC Optimum emailable member base
  • Prepare reports, briefings, and presentations on the performance of the PC Optimum program with a focus on progress against objectives and key results (OKRs) (e.g., digital engagement)
  • Work closely with the broader Loyalty Strategy team to explore strategic projects by supporting project management, research, business casing, financial modelling, and/or recommendation development
  • Across all the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loblaw Digital, Loblaw Technology & Analytics, Loyalty Marketing, Loyalty Portfolio Management, Loyalty Partnerships, and more.


Work type

Full time

Work mode


Start date

Sep 8, 2024