Apple Support College Program At Home Advisor - San Jose State University

Apple

Nov 9, 2023

Applications are closed

Internship
Full-time
Off-cycle Internship
Customer Relations
San Jose

Requirements

Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Approach opportunities flexibly and with good judgment
Model high standards and demonstrate quality, honesty and accountability
Able to navigate difficult conversations and display resilience after challenging situations
Potential to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrive on a team where expertise is shared and feedback is welcome
Effective time management, including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple tools while respecting customer privacy
iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Makes space to listen, learn, and amplify diverse perspectives and experience
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Education & Experience:
Must be enrolled in at least one class at a four-year accredited university in the U.S. pursuing a bachelor’s degree or higher through December of 2025 or later
Technical, business and communications majors preferred
2.7 GPA preferred
Additional Requirements:
Available to attend nine weeks of required part-time virtual training on a fixed schedule that includes weekends (summer training schedules may vary)
Flexible to work three, four hours shifts, during the week between the hours of 4:00 p.m. CST and 10:30 p.m. CST and one eight hour shift on the weekend, primarily Saturdays, between the hours of 7:00 a.m CST and 10:30 p.m. CST, including holidays
Able to flex up or down in weekly hours when school is not in session based on business needs
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Able to meet minimum typing speed of 40 WPM while talking with customers
A quiet workspace, ergonomic chair, and desk
A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency. Internet must be hardwired to the home as well as to the equipment provided. A wireless connection to the Apple equipment is not allowed under any circumstances.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics.
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Apple participates in the E-Verify program in certain locations, as required by law.
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Apple is a drug-free workplace.

Responsibilities

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We’ll train you to be the best.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Apple

Technology

Industry

10,001+

Employees

1976

Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.