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Associate

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Wipro

Yesterday

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You must be a high school grad or fresher, with basic clerical skills and MS-Office proficiency. Meet quality standards, follow processes, and foster teamwork in a low client-engagement role.
  • You will ensure quality standards, analyze client issues, manage audits, generate reports, and oversee systems and policies while facilitating communication and compliance within the team.

Requirements

  • High School Grad /Graduate
  • Fresher
  • Low complexity clerical processing
  • Basic process knowledge
  • Basic technical skills proficiency
  • Ability to meet agreed quality standards within tight deadlines.
  • Non/very low client engagement
  • Ability to follow instructions / scripts / process-flows.
  • Excellent understanding of Insurance Industry for experienced colleagues
  • Proficient in MS-Office (preferably Excel)
  • Project management
  • Quality management
  • Results driven.
  • Foster teamwork
  • Giving feedback

Responsibilities

  • Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
  • Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Adhere compliance and generate control reports.
  • Generate statutory reporting per country requirement.
  • Audit Management - Active participation in internal/external audits
  • Escalation management
  • Generating scheduled/ ad-hoc reports

FAQs

What is the minimum educational requirement for this Associate position?

The minimum educational requirement is a High School Graduate or equivalent.

Is prior experience required for this role?

No, prior experience is not required; this position is suitable for freshers.

What are the primary responsibilities associated with this role?

The primary responsibilities include maintaining quality service, defining objectives, developing and enforcing policies, and participating in audit management.

What skills will I need to have to succeed in this position?

You will need basic process knowledge, technical skills proficiency, excel proficiency, and the ability to follow instructions or scripts.

Are there any specific industry knowledge requirements?

Yes, an excellent understanding of the Insurance Industry is required for experienced colleagues, but is not mandatory for freshers.

What kind of work environment should I expect?

You should expect a 24*5 shift environment with flexibility to work from 9 AM to 6 PM, Monday to Friday, with occasional extended hours.

Is there a language proficiency requirement?

Yes, proficiency in English (reading, writing, speaking) at a C1 language level is required.

What does the audit management responsibility entail?

Audit management includes active participation in internal and external audits and addressing any related issues that arise.

Is teamwork encouraged in this role?

Yes, fostering teamwork is one of the essential skills for this position.

What training opportunities are available for new hires?

New hires will receive training on call management, neutral voice and accent, and specific industry skills related to UK Saving and Retirement.

Will there be opportunities to give feedback in this position?

Yes, giving feedback is an important aspect of the role to ensure continuous improvement and team performance.

How will I be evaluated in this role?

You will be evaluated on your ability to meet quality standards, complete job responsibilities effectively, and contribute to team goals.

Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.