Audio Visual Technician (Intern) - Toronto

Encore

Apr 2

Applications are closed

Internship
Full-time
Off-cycle Internship
Hospitality & Retail
Toronto

Requirements

Systems Knowledge:
Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Load, unload, or store gear and equipment, as needed.
Preparing, labeling, and scanning equipment, as needed.
Job Qualifications:
High School Diploma required. Associate degree is preferred
Achieve Technical Level 3 Certification per ENCORE Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @ENCORE/HR/Global Learning)
1 year of customer service or hospitality experience is preferred
1 year of audio-visual experience or equivalent in educational environment is preferred
A valid driver’s license is required for team members that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs.
Competencies:
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively

Responsibilities

Equipment Operation:
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service:
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel or client relationship.
Technical Ability:
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Follow all venue safety requirements and supplier protocols.

Encore

The new Encore brings together PSAV, Encore Event Technologies and its family of companies under a new global brand.

Entertainment & Media

Industry

10,001+

Employees

2018

Founded Year

Mission & Purpose

Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.