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Internship

Audio Visual Technician (Intern) - Toronto

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Encore

•

21d ago

🚀 Off-cycle Internship

Toronto

⌛ Closed
Applications are closed

Off-cycle Internship

Hospitality & Retail•Toronto

Description

  • Technician Intern is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Requirements

  • Systems Knowledge:
  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.
  • Load, unload, or store gear and equipment, as needed.
  • Preparing, labeling, and scanning equipment, as needed.
  • Job Qualifications:
  • High School Diploma required. Associate degree is preferred
  • Achieve Technical Level 3 Certification per ENCORE Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @ENCORE/HR/Global Learning)
  • 1 year of customer service or hospitality experience is preferred
  • 1 year of audio-visual experience or equivalent in educational environment is preferred
  • A valid driver’s license is required for team members that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable
  • Must be able to lift 50 lbs.
  • Competencies:
  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Instills Trust
  • Safety Conscious
  • Drive Results
  • Action Oriented
  • See The Big Picture
  • Tech Savvy
  • Value People
  • Communicates Effectively

Education requirements

Currently Studying

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Equipment Operation:
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
  • Customer Service:
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel or client relationship.
  • Technical Ability:
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
  • Follow all venue safety requirements and supplier protocols.

Details

Work type

Full time

Work mode

office

Location

Toronto