CDM Intern - Department Store

Christian Dior Couture

Jan 23

Applications are closed

Internship
Full-time
Off-cycle Internship
Sales & Business Development
Creative Arts & Fashion
London

Requirements

Strong understanding of retail business operations
Strong analytical, reporting and presentation skills
Strong understanding of the luxury standards and service
Proficient in use of Window Office (Excel, Word, PowerPoint)
Quick adaptation to a new software/system
Time Management Skills
Committed, flexible, self-motivated
Passionate about CRM, Marketing and Customer Behaviour
Preferably previous experience in luxury customer service (retail)
Outstanding communication skills, both written and verbal
Strong styling and empathetic skills
Clear demonstration of a customer first mind-set
ADDITIONAL INFORMATION:
Must be available to work full-time (40 hours per week)

Responsibilities

Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each remote interaction
Consistently provide a highly professional approach and outstanding service Communicate effectively and with empathy via phone and email
Ensure that all customer communications are handled in line with Dior policies and processes
Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers
Liaise with in store sales assistants to give them accurate information
Drive to achieve and exceed goals and planned KPI’s
Recommend new and innovative approaches to address customer concerns and share successful ideas within the team.
Ensure accurate data is included for statistics and workload analysis
Develop excellent working relationships within the Dior network.

Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts

Industry

5001-10,000

Employees

1947

Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.