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CDM Intern - Selfridges, London (Full-time)

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Christian Dior Couture

12d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Marketing
  • London
    Remote

AI generated summary

  • You should have strong retail ops understanding, analytical skills, luxury service knowledge, and be proficient in Office. Excellent communication, customer focus, and a flexible, motivated attitude are essential.
  • You will deliver exceptional customer service, communicate effectively via phone and email, collaborate with sales staff, analyze data, and share innovative solutions to enhance customer experiences.

Requirements

  • Strong understanding of retail business operations
  • Strong analytical, reporting and presentation skills
  • Strong understanding of the luxury standards and service
  • Proficient in use of Window Office (Excel, Word, PowerPoint)
  • Quick adaptation to a new software/system
  • Time Management Skills
  • Committed, flexible, self-motivated
  • Passionate about CRM, Marketing and Customer Behaviour
  • Preferably previous experience in luxury customer service (retail)
  • Outstanding communication skills, both written and verbal
  • Strong styling and empathetic skills
  • Clear demonstration of a customer first mind-set
  • Fluent in English
  • Must be available for at least six months and be able to work full-time (40 hours per week)
  • Must be available to start by the 30th of June 2025

Responsibilities

  • Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each remote interaction
  • Consistently provide a highly professional approach and outstanding service Communicate effectively and with empathy via phone and email
  • Ensure that all customer communications are handled in line with Dior policies and processes
  • Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers
  • Liaise with in store sales assistants to give them accurate information
  • Drive to achieve and exceed goals and planned KPI’s
  • Recommend new and innovative approaches to address customer concerns and share successful ideas within the team.
  • Ensure accurate data is included for statistics and workload analysis
  • Develop excellent working relationships within the Dior network.

FAQs

What is the duration of the internship?

The internship is for six months, starting in June 2025.

Is this internship full-time or part-time?

This is a full-time internship, requiring 40 hours of work per week.

What are the primary responsibilities of the CDM Intern?

The CDM Intern is responsible for providing best-in-class client service, developing client relationships, analyzing client needs, and meeting planned KPIs through effective communication.

What skills are required for this internship?

The candidate should possess strong analytical, communication, and time management skills, along with a passion for CRM, marketing, and customer behavior.

Is previous experience in luxury customer service preferred?

Yes, previous experience in luxury customer service (retail) is preferred for this role.

What software skills are necessary for this position?

Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, is necessary.

When must the intern be available to start?

The intern must be available to start by the 30th of June 2025.

What qualities should the candidate demonstrate?

The candidate should demonstrate a customer-first mindset, be self-motivated, committed, flexible, and possess outstanding written and verbal communication skills.

Will I be required to liaise with in-store sales assistants?

Yes, the CDM Intern will need to liaise with in-store sales assistants to provide accurate information.

Are there opportunities for innovation in this role?

Yes, candidates are encouraged to recommend new and innovative approaches to address customer concerns and share successful ideas within the team.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.