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Co-Op, Airport Customer Service, Cargo, and Clean Project Management (Fall 2024)

  • Internship
    Off-cycle Internship
  • Business, Operations & Strategy
    Customer Relations
  • Atlanta

AI generated summary

  • Seeking undergraduate students with a background in industrial engineering, business administration, analytics, or similar fields, who are team-oriented, possess strong organizational and communication skills, have proficiency in Microsoft Office and data analytics, embrace diversity, prioritize safety and security, have a willingness to learn new skills, and a desire to develop leadership roles and problem-solving techniques in the airline industry.
  • The candidate will measure performance, implement project management practices, collaborate with stakeholders, analyze data, optimize processes, enhance customer service, and participate in various airport customer service, cargo, and clean project management tasks.


  • Undergraduate students in pursuit of a bachelor’s degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or similar in a 4-year degree program
  • Must be available for three (3) alternating semesters
  • Must be enrolled in an accredited college or university while participating in the program
  • Must be able to present themselves professionally and effectively communicate with various levels of leadership
  • Team oriented and supportive of continuous improvement methodologies
  • Strong organizational, project management, and verbal/written communication skills
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • Proficiency in basic data analytics
  • Willingness/ability to learn new skills
  • Embraces diverse people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
  • Comfortable working in group and individual settings
  • Track record of seeking leadership roles including student and community organizations
  • Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
  • Desire to learn more about the airline industry and interest in Delta as a company


  • Measure and analyze current performance
  • Implement project management skills and practices
  • Work across business units with various stakeholders in a professional setting
  • Provide process engineering and/or internal consulting services
  • Participate in data collection efforts for projects that impact cross-functional departments
  • Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
  • Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
  • Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:
  • Airport Customer Service (ACS)
  • Cargo (CGO)
  • Global Clean

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Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.


  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.