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Co-Op, Airport Customer Service, Continuous Improvement and Analytics (Summer 2024)

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Delta Air Lines

Dec 26, 2023

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Data
    Customer Relations
  • Atlanta

Requirements

  • Possess an analytical mindset with the ability to break down intricate problems and devise practical solutions.
  • Proficiency in data analysis tools such as Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
  • Strong communication skills to convey findings, concepts, and suggestions to diverse audiences.
  • Detail-oriented with the capability to manage multiple projects concurrently while upholding precision.
  • Strong teamwork and collaboration skills, capable of effectively working across various departments.
  • A passion for process improvement and an attitude of continuous learning
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States
  • WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies.
  • Prior experience or internships in analytics, aviation, or related fields.

Responsibilities

  • Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the co-op experience.
  • Collaborate with cross-functional teams to identify process improvement possibilities throughout the airport.
  • Collect, analyze, and interpret data to find opportunities for operational improvements.
  • Assist in creating data-driven reports and presentations to share findings, progress, and recommendations with stakeholders and leaders.
  • Contribute to designing and executing process improvement initiatives, utilizing methodologies like Lean, Six Sigma, and continuous improvement frameworks.
  • Assist in establishing and maintaining performance metrics, dashboards, and key performance indicators (KPIs).
  • Engage in data validation, quality assurance, and documentation efforts to ensure precise and consistent analytical outcomes.
  • Collaborate with IT teams to maintain data accuracy, address technical challenges, and optimize data collection procedures.
  • Keep updated on industry trends, best practices, and emerging technologies in analytics and continuous improvement.
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Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.

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