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Co-Op, Airport Customer Service - Health, Wellness and Ergonomics (Fall 2024)

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Delta Air Lines

1mo ago

🚀 Off-cycle Internship


AI generated summary

  • You should have a bachelor's degree in a related field, excellent communication skills, strong analytical abilities, and a proactive, collaborative mindset. Must be safety conscious, adaptable to fast-paced environments, and able to interpret and follow regulations.
  • You will foster a safety culture, implement strategies to reduce risks, manage technology initiatives, lead investigations, and oversee existing programs related to Health, Wellness, and Ergonomics in airport customer service.

Off-cycle Internship

Customer RelationsAtlanta


  • The Co-Op - Health, Wellness and Ergonomics will support the Airport Customer Service division in adapting infrastructure, technology and job processes for our Front Line agents. The successful candidate will support technology projects, training programs, and procedural adherence for frontline above-wing, below-wing, Cargo, Clean and GSE employees that will reduce the Global Injury Rate for the division and the company. This role will cover the efficient movement of baggage, cargo, and passengers throughout the travel ribbon with a goal of reducing load exposure (weight), volume, and body mechanic hazards from our agents. Additionally, this role will support Health and Wellness initiatives, programs and processes within the team.


  • Pursuing Bachelor's degree, preferably in Occupational/Industrial Safety, Biomechanics/Kinesiology, Aerospace/Mechanical Engineering or other related fields
  • Practices safety conscious behavior plus has strong analytical and written/oral communication skills
  • Demonstrated ability to communicate effectively at all levels of the organization
  • Must be able to learn, interpret and follow a variety of laws, rules, codes and regulations
  • Must be able to work in a time sensitive environment, be a self-starter and highly motivated
  • Candidates should have a strong history of collaboration
  • Must be able to work in a fast paced environment with minimal supervision
  • Some travel and non-standard work hours may be required
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Using data visualization tools (Tableau, PowerBI, etc); digests and interprets injury and behavior data, draws recommendations, seeks consensus, and supports actions to improve Safety Behaviors
  • Using Project Management tools, ensures that accurate project plans, investigations, and close-out of safety improvement initiatives are managed effectively
  • Supports communications strategy for stakeholder groups to report on project status; collects and organizes feedback and action items; and provides regular updates to stakeholders, sponsors, and others involved in the project including executive summaries and formal presentations
  • Escalates problems as necessary to ensure awareness and assistance with resolution

Education requirements

Currently Studying

Area of Responsibilities

Customer Relations


  • Fosters an environment where safety is a core value by providing support, training, accountability and recognition
  • Supports the development and implementation of strategies to reduce the risk of employee injuries and aircraft damages
  • Support program management of large scale technology initiatives related to Ergonomic improvement
  • Leads and assists Ergonomic related investigations across the system
  • Supports day-to-day operations and management of existing programs related to Health and Wellness or Ergonomics


Work type

Full time

Work mode