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Co-Op, Consumer Insight - Innovation (Fall 2024)

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Delta Air Lines

1mo ago

🚀 Off-cycle Internship


AI generated summary

  • You must be enrolled in college pursuing a relevant degree, have experience with programming languages, strong analytical skills, able to work in a fast-paced environment, team-oriented, eager to learn, and excel in Microsoft Office.
  • You will prioritize, coordinate, and support Insight Innovation projects, analyze data, streamline processes, and translate product inputs into requirements for Agile teams at Delta Air Lines.

Off-cycle Internship

Customer RelationsAtlanta


  • The Insight Innovation team leads the strategy and development of the Consumer Insight Innovation Roadmap for CX initiatives, including ensuring the identification, prioritization, development, and completion of Insight Innovation- related projects to drive more informed decisions throughout the company and deliver on our data vision of a ‘single source of truth’ where we ‘ask less, listen more’.  This team leads the end-to-end process to bring new research and insight vendors/partners in-house, identifying and communicating the value it will add to Delta in generating demand and/or better serving its customers and/or employees. In addition, responsible for the internal Consumer Insights and cross divisional collaboration, visibility, and execution of CX initiatives
  • The Insight Innovation Co-Op within the Consumer Insight portfolio will work on initiatives across the entire business; initiatives range from our complex global operation to the overall customer experience. We're looking for someone who is passionate about delivering solutions for real-world, large-scale problems using best practices and techniques. This individual must have strong listening skills, attention to detail, creative problem solving, and comfort navigating ambiguity.  This area will combine project management framework and agile development to bring initial prototypes and strategic vision to life to achieve value for employees and customers.


  • Must be available for three alternating semesters
  • Must be enrolled in an accredited College or University during program duration
  • Undergraduate students in pursuit of a bachelor’s degree in computer science, Information Science, Mathematics/Statistics, Industrial Engineering, or another relevant quantitative field
  • Embraces diverse people, thinking and styles
  • Consistently makes safety and security, of self and others, the priority
  • Experience with programming languages including SQL, SAS, R or python
  • Ability to operate in fast-paced environment and juggle multiple projects at once on tight timelines
  • Strong analytical skills and be fluent in Microsoft Office software (Excel, Word, PowerPoint)
  • Candidate is team oriented and highly supportive of continuous improvement methodologies
  • Willingness/ability to learn new skills is required
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
  • Ability to develop effective presentations and ‘story boards’ that help explain a need, the analysis and the findings and recommendations to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
  • Additional Best Practices:
  • In this role:
  • You should be able to listen and learn from people with many different perspectives
  • You should be able to handle shifting priorities that come from the business needs
  • You should be high performing and interested in driving for results
  • You should be open to mentoring and learning as a method to grow and improve

Education requirements

Currently Studying

Area of Responsibilities

Customer Relations


  • Identifying, maintaining, and prioritizing Insight Innovation related projects
  • Maintaining a consolidated view of divisional CXD efforts planned and underway
  • Supporting and helping establish best practices in driving CXD work
  • Leveraging the established tools and techniques to bring needed work forward
  • Gathering of requirements, maintaining project plan, monitoring, and maintaining the health of the pipeline while maintaining Work in Process (WIP) control
  • Coordinating dependencies, identifying risks and opportunities. In addition to understanding business challenges and opportunities
  • Providing qualitative and quantitative expertise (data analysis, statistics, forecasting, simulation, and optimization)
  • Working with cross-department and cross-divisional teams on process development/improvement
  • Analyzing existing processes in order to streamline & automate processes
  • Working with one or more Agile development teams to translate product inputs into well-defined functional requirements and user stories
  • Leading story grooming sessions or requirements clarifications sessions
  • Translating product strategy into requirement documents, using use cases and process flows


Work type

Full time

Work mode