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Co-Op, Consumer Insight - Innovation (Fall 2024)

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Delta Air Lines

Apr 15

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • Atlanta

Requirements

  • Must be available for three alternating semesters
  • Must be enrolled in an accredited College or University during program duration
  • Undergraduate students in pursuit of a bachelor’s degree in computer science, Information Science, Mathematics/Statistics, Industrial Engineering, or another relevant quantitative field
  • Embraces diverse people, thinking and styles
  • Consistently makes safety and security, of self and others, the priority
  • Experience with programming languages including SQL, SAS, R or python
  • Ability to operate in fast-paced environment and juggle multiple projects at once on tight timelines
  • Strong analytical skills and be fluent in Microsoft Office software (Excel, Word, PowerPoint)
  • Candidate is team oriented and highly supportive of continuous improvement methodologies
  • Willingness/ability to learn new skills is required
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
  • Ability to develop effective presentations and ‘story boards’ that help explain a need, the analysis and the findings and recommendations to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
  • Additional Best Practices:
  • In this role:
  • You should be able to listen and learn from people with many different perspectives
  • You should be able to handle shifting priorities that come from the business needs
  • You should be high performing and interested in driving for results
  • You should be open to mentoring and learning as a method to grow and improve

Responsibilities

  • Identifying, maintaining, and prioritizing Insight Innovation related projects
  • Maintaining a consolidated view of divisional CXD efforts planned and underway
  • Supporting and helping establish best practices in driving CXD work
  • Leveraging the established tools and techniques to bring needed work forward
  • Gathering of requirements, maintaining project plan, monitoring, and maintaining the health of the pipeline while maintaining Work in Process (WIP) control
  • Coordinating dependencies, identifying risks and opportunities. In addition to understanding business challenges and opportunities
  • Providing qualitative and quantitative expertise (data analysis, statistics, forecasting, simulation, and optimization)
  • Working with cross-department and cross-divisional teams on process development/improvement
  • Analyzing existing processes in order to streamline & automate processes
  • Working with one or more Agile development teams to translate product inputs into well-defined functional requirements and user stories
  • Leading story grooming sessions or requirements clarifications sessions
  • Translating product strategy into requirement documents, using use cases and process flows

Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.