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Co-Op, Customer Experience Design (Fall 2024)

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Delta Air Lines

Mar 11

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • Atlanta

Requirements

  • Must be available for three alternating semesters
  • Must be enrolled in an accredited College or University during program duration
  • Experience in research analysis, deck building/presentations, project coordination, and communications
  • Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
  • Candidate is team-oriented and highly supportive of continuous improvement methodologies
  • Strong organizational, project management, and verbal/written communication skills are essential
  • Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
  • Willingness/ability to adapt quickly and learn new skills is required
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
  • Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges
  • Additional Best Practices:
  • In this role:
  • You should be able to listen and learn from people with many different perspectives
  • You should be able to handle shifting priorities that come from the business needs
  • You should be high performing and interested in driving for results
  • You should be open to mentoring and learning as a method to grow and improve

Responsibilities

  • The CXD org is comprised of several areas within the travel ribbon. This role will have the opportunity to support one of the following areas:
  • The Service Recovery Team is responsible for improving both the employee and customer experience by better enabling our frontline to deliver the premium experience our customers expect from Delta. The team helps to ensure service policies, procedures, and actions across divisions are aligned and deliver upon Delta’s brand promises.
  • The Onboard Brand Experience Team leads the design, development, planning, and execution of interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects, along with best-in class onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes.
  • The Uniform Brand Experience Team leads the Product Management and Operational Program Management related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing campaigns for uniform-related initiatives and handles all internal and external uniform communications and collateral.
  • The Inflight Entertainment Wi-Fi Team leads onboarding new/existing Wi-Fi providers, next generation product innovation design & development, and marketing communications while ensuring continuous product improvement driven by data & analytics. Provides direct feedback testing the customer experience to drive continuous improvement driving product and partnerships engagement.
  • The Inflight Entertainment Delta Sync Seatback Team leads the creation of Delta’s future IFE strategy and product roadmap, to deliver an innovative, best-in-class entertainment experience for our customers. This person will help translate Delta’s future IFE strategy into an actionable product roadmap, assisting with all aspects of research, design, development, implementation, and testing to deliver an innovative, best-in-class entertainment experience for our customers.

Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.