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Internship

Co-op, Reservations (Fall 2024)

Logo of Delta Air Lines

Delta Air Lines

1mo ago

🚀 Off-cycle Internship

Atlanta

AI generated summary

  • You must be a detail-oriented team player pursuing a bachelor's degree with 3 available semesters, strong communication skills, and proficiency in MS Office. Preferred qualifications include technical skills, programming knowledge, and experience with data visualization tools.
  • You will analyze channel performance, resolve issues, conduct data analysis, identify process improvements, and present project findings to division leaders. Be prepared for large, complex projects and high-level presentations.

Off-cycle Internship

Business, Operations & StrategyAtlanta

Description

  • It’s an exciting time to be part of Delta's Reservations & Customer Care team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. These positions will help enable that vision by bringing new corporate initiatives to life in our engagement centers including enhanced digital self-service capabilities, new channel platforms like a cloud-based phone system from Amazon and Apple Business Chat, using virtual assistant to serve customers on demand, a new state-of-the-art workforce management system to help us better forecast and staff to dynamically changing demand as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management, and more.

Requirements

  • Must be currently pursuing a bachelor's degree
  • Must be enrolled in an accredited college or university during the duration of the program to participate
  • Must have at least 3 semesters available (any combination of spring, summer, fall)
  • A strong team player, detail oriented, and perform well under pressure
  • Conveys professional image to all levels of associates
  • Strong written and verbal communication skills highly preferred
  • Proficient in MS Office applications, including Excel, Outlook, PowerPoint
  • Willing to travel as required
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Possess technical skills, with an emphasis on SQL and any programming language
  • Completion or pursuit of Database, Basic Programming, User Interface courses
  • Experience with simulation, modeling and statistical analysis software
  • Data visualization tool knowledge (Power BI, Tableau, etc.)

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Business, Operations & Strategy

Responsibilities

  • The Reservations Co-Op position will act as an internal consultant for Reservations working on semester long projects in advancement of divisional strategies and goals. These projects often require working cross-functionally to identify opportunities and propose solutions to improve both the customer and specialist experience. Co-Ops are asked to use strong critical thinking and interpersonal skills to conduct activities such as:
  • Track and analyze channel performance
  • Resolve product and project issues and risks
  • Perform extensive data analysis and collection
  • Identify process improvement opportunities
  • These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.

Details

Work type

Full time

Work mode

office

Location

Atlanta