College Intern Customer Service Administration (Hybrid - Troy, MI) - Health Alliance Plan

Henry Ford Health

2mo ago

Applications are closed

Internship
Full-time
Summer Internship
Data
Healthcare
Troy, +1

Requirements

Currently enrolled in, or a recent graduate of, an accredited 4-year undergraduate or graduate program in a relevant field.
Excellent research, analytical, and critical thinking skills.
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
Exceptional verbal and written communication skills.
Ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
Demonstrated adaptability, initiative, and a desire to learn and grow.
Knowledge or interest in healthcare, health insurance, or managed care is a plus.
This position is best suited for a student pursuing a degree in Business, Computer Science, Health Care Administration or related field.
Strong market research and/or data analytics skills.

Responsibilities

Conduct comprehensive research on industry trends, healthcare policies, and emerging technologies. Analyze data and prepare reports to support strategic decision-making processes.
Collaborate with cross-functional teams to assist in the planning, development, and implementation of projects. Contribute innovative ideas and support the execution of initiatives aimed at improving operational efficiency and customer experience.
Assist in the collection, organization, and analysis of healthcare-related data. Ensure data accuracy and integrity, utilizing appropriate software tools and methodologies.
Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer support activities. Maintain a professional and courteous demeanor while interacting with internal and external stakeholders.
Identify opportunities for process optimization and propose innovative solutions to streamline workflows and enhance productivity. Assist in the implementation of approved process improvement initiatives.
Create and maintain accurate documentation, including policies, procedures, and project-related materials. Generate regular reports, dashboards, and presentations to effectively communicate project progress and outcomes.
Collaborate effectively with colleagues across departments to support a positive and inclusive work environment. Contribute actively to team meetings, brainstorming sessions, and knowledge-sharing initiatives.
Work with the Call Center Operations department.
Review dashboards to identify consumer insights.
Conduct various assignments requiring analysis and focus on growth strategy.
Document processes in Visio.

FAQs

What is the duration of the internship program?

The internship program runs from May 12 to August 8, 2025.

Is this internship position paid?

Yes, this internship is a paid position.

What is the work format for this internship?

The internship is offered in a hybrid work format, involving a combination of remote and onsite work/events in Troy, MI.

Are there any reimbursement options for commuting or housing expenses?

No, commuting and housing expense reimbursement is not provided for this internship.

What type of projects will the interns be working on?

Interns will assist in planning, development, and implementation of projects and will work on a Capstone Project to present to HAP leadership at the end of the summer.

Are there networking opportunities available during the internship?

Yes, interns will have opportunities to attend networking events, make new connections, and enhance their presentation skills.

What skills are required for this internship?

Required skills include excellent research, analytical, and critical thinking skills, proficiency in Microsoft Office Suite, and exceptional verbal and written communication skills.

Is prior experience in healthcare or health insurance necessary?

While not required, knowledge or interest in healthcare, health insurance, or managed care is considered a plus.

What educational background is preferred for candidates applying for this internship?

The position is best suited for students pursuing a degree in Business, Computer Science, Health Care Administration, or a related field.

What responsibilities will the intern have related to customer service?

The intern will provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer support activities.

Henry Ford Health

Our vision is to be the trusted partner in health, leading the nation in superior care and value.

Science & Healthcare

Industry

10,001+

Employees

1915

Founded Year

Mission & Purpose

Serving communities across Michigan and beyond, Henry Ford Health provides a full range of services – from primary and preventative care, to complex and specialty care, health insurance, comprehensive home health offerings, virtual care, pharmacy, eye care and more. With more than 33,000 valued team members, 250+ ambulatory sites, 5 hospitals and 3 behavioral health facilities, Henry Ford Health is also among Michigan’s largest and most diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.