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College Intern - TechStop

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Salt River Project

30d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Tempe

AI generated summary

  • You must be actively enrolled in at least 6 college credits, skilled in Windows, Mac, and Microsoft Office, possess client support experience, and have strong communication skills.
  • You will support IT issues in a walk-up center, troubleshoot hardware and software, collaborate with teams, manage tickets, create knowledge articles, and assist with additional tasks as needed.

Requirements

  • In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.
  • For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
  • Preferred Knowledge and Skills
  • Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite as well as Android\IOS mobile devices.
  • A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
  • Oral and written communication skills, including understanding of good documentation practices.
  • Well organized with the ability to manage and prioritize multiple tasks simultaneously.
  • College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
  • All candidates must be legally authorized to work in the United States.

Responsibilities

  • Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.
  • Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
  • Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
  • Work within a defined set of processes and procedures, including: Incident Management, Knowledge, and Request Tickets.
  • Create knowledge articles for Support and Business stakeholders.
  • Assist with other unlisted duties as needed.

FAQs

What is the duration of the internship?

The duration of the internship is typically for the duration of the academic semester, but it can vary based on individual arrangements.

How many hours are interns expected to work?

Student interns are required to work a minimum of 30 hours per week, with the possibility of up to 40 hours if their school schedule allows.

What are the main responsibilities of the intern?

Intern responsibilities include providing on-site support for IT issues, troubleshooting applications and hardware, managing work orders, and creating knowledge articles for stakeholders.

Is there a specific educational requirement to apply for the internship?

Yes, applicants must be actively enrolled in a minimum of six credit hours at a college or university and working towards a degree or certificate from an accredited institution.

What kind of skills are preferred for this internship?

Preferred skills include experience with Windows and Macintosh operating systems, proficiency in Microsoft Office, strong client support abilities, and good oral and written communication skills.

Is there a benefits package available for interns?

Yes, eligible interns can take advantage of various benefits, including tuition assistance, access to fitness facilities, and a 401(k) plan with employer matching.

What is the working schedule for this internship?

The working schedule is Monday to Friday during support hours of 7am to 5pm.

Can interns create knowledge articles?

Yes, part of the intern's responsibilities includes creating knowledge articles for support and business stakeholders.

Do interns need to be physically present at the workplace?

Yes, interns are required to be on-site a minimum of 30 hours per week.

Are there any health and safety protocols related to COVID-19?

Yes, SRP has implemented health and safety protocols to protect the well-being of all team members and reduce the risk of coronavirus exposure.

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Salt River Project

Delivering water and powerⓇ

Energy
Industry
5001-10,000
Employees
1903
Founded Year

Mission & Purpose

Welcome to SRP, where our roots connect us to the vibrant communities we serve. For more than 120 years, we have delivered essential water and power services to the Phoenix metropolitan area. We’ve built lasting relationships and deep connections with our customers. Their satisfaction is the main focus of our mission. Beyond our history, SRP has a bright future in the Valley of the Sun thanks to the dedication of our employees, who are the heart and soul of the company. Our commitment to innovation and cutting-edge technology will be key to continued success in our second century in business. Explore diverse career opportunities in engineering, finance, IT, cybersecurity and more. Join us in powering a future that's both tradition-rich and forward-thinking. Let's shape this exciting journey together. Terms of Use • Be respectful. Profanity, harassment, confidential information or potentially libelous statements are prohibited. • Comments should relate to SRP and its programs, news or initiatives, or the utility industry. • Blatant promotion of a business, product or cause is not allowed. • These guidelines may be updated and visitor comments and posts may be removed at our discretion.