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Content Strategy Intern

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Chime

Feb 26, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Marketing
  • Chicago

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Requirements

  • Are currently pursuing a Bachelor’s degree from an accredited college or university in a field of study with a heavy emphasis on writing.
  • Have an interest in or experience with content strategy, member service operations, business, Information Systems, or related field of study.
  • Strong organizational, analytical, interpersonal, oral, and written communication skills
  • Creative thinker and self-starter with a passion for consumer FinTech
  • Are flexible and enjoy doing whatever it takes to execute complex projects
  • Have a low ego and are comfortable working directly with a wide range of stakeholders

Responsibilities

  • Research and develop content strategies based on feedback from chat, voice, written and social media support agents.
  • Work with editors, writers, project managers, and other team members to produce quality support content.
  • Work with GenAI to measure and improve the quality of member support content and ensure adherence to editorial standards.
  • Use data to influence decision-making and show the impact of your work.
  • Help build and manage cross-functional team relationships.
  • Research and take the lead on a summer project in alignment with the content team’s 2024 initiatives.
  • Learn and develop skills related to live chat content, help center article creation, content data analysis, content experimentation, GenAI, and maintaining editorial standards.

Helping everyday people achieve financial peace of mind, together.

Finance
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

Chime was created with the mission to make financial peace of mind a reality for millions of everyday people. We're one of the fastest-growing financial technology companies in the U.S., offering banking services that are helpful, easy, and free—because we want to profit with our members, not from them. Our model doesn’t rely on overdraft, monthly service, minimum balance, or other member fees—it just focuses on delivering member value. How does Chime work? We partner with regional banks to design member-first financial products. This creates a more competitive market with better, lower-cost options for everyday Americans who aren’t being served well by traditional banks. We offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more! We help drive innovation, inclusion, and access across the industry with one of the most experienced leadership teams in fintech guiding us along the way. We were recently valued at over $25.5B and we’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others. Working at Chime means keeping our values in mind, putting our members first, and striving for long-term growth and success. To that end, we’re building an inclusive workplace where all perspectives and experiences are welcome on our team and creating an environment where every Chimer can thrive. If you’re passionate about applying technology to the challenge of making financial health a reality for everyone, Chime in–we want to hear from you! 💚 *Chime is a financial technology company, not a bank. Banking services provided by, and debit card issued by, The Bancorp Bank or Stride Bank, N.A.; Members FDIC.

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