CRM Assistant, F&B

CHANEL

Aug 7

Applications are closed

Internship
Full-time
Off-cycle Internship
London

Requirements

- Excellent communication and interpersonal skills
- Positive and a proactive can-do attitude
- Highly adaptable and a fast learner
- Strong relationship building skills
- Excellent attention to detail

Responsibilities

Email communications – planning and execution:
Work closely with the CRM Communication Jr Manager on the implementation of the UK communications strategy and ensure campaigns are optimised for performance.
Consolidate the UK region email planning and ensure CRM master calendar is up to date for all markets.
Own the email creation process for the UK Region - including briefing, testing and scheduling of all campaigns in a timely fashion.
Work closely with the E-Business team and monitor stock levels to ensure campaigns are best optimised for a seamless client experience.
Support CRM Communication Jr Manager on the implementation of trigger campaigns.
Develop brief request documents to support on local email initiatives.
Be one of the key contacts with the CRM Agency – build a strong relationship to enable seamless email campaign execution.
Build excellent relationships with the wider business to enable a better understanding of Marketing priorities, Media focuses and Retail initiatives, in order to drive email campaigns further.
Support UK Region:
Manage markets email plan, request monthly planners and schedule in master calendar.
Maintain strong relationships with UK region counterparts and assist on regular meetings.
Share Global CRM assets with the markets and ensure guidelines are respected across markets.
Act as an intermediary between CRM agency and markets and keep markets up to date regularly with business priorities and updates.
General CRM Support:
Deliver weekly and monthly reports on CRM email performance, presenting analysis to the wider team and making recommendations for email optimisation.
Lead regular competitor reviews on CRM trends and share best practices with the wider team and the UK Region markets.
Assist CRM team with new projects, including testing and administrative support to enable maintenance of projects as well as new launches.

FAQs

What is the employment type for the CRM Assistant position?

The position is a fixed term contract until December 2024.

What is the primary responsibility of the CRM Assistant?

The primary responsibility includes implementing the CRM communication strategy in the UK Region and supporting the CRM Communication Jr Manager in planning, delivering, and testing CRM communications.

Where is the CRM Assistant position located?

The position is located at CHANEL, 5 Barlow Place, London, UK.

Who will the CRM Assistant report to?

The CRM Assistant will report to the CRM Communication Jr Manager.

What qualifications are needed to apply for this role?

We are looking for a talented and ambitious recent graduate who wants to develop their career in CRM.

What kind of support will the CRM Assistant provide to the UK Region?

The CRM Assistant will manage the email plan, maintain relationships with UK region counterparts, and share Global CRM assets while ensuring guidelines are followed.

What are some key skills that the CRM Assistant should possess?

The key skills include excellent communication and interpersonal skills, a positive can-do attitude, adaptability, strong relationship-building abilities, and attention to detail.

Will the CRM Assistant have the opportunity to work with other teams?

Yes, the CRM Assistant will work with multiple teams, enhancing their communication and collaborative skills.

What benefits does CHANEL offer to its employees?

CHANEL offers benefits including private medical insurance, pension, life assurance, retail discounts, mental wellbeing support, and lifestyle discounts for arts and culture events.

What kind of experience can the CRM Assistant expect to gain?

The CRM Assistant will gain a great understanding of CRM email campaigns, performance reporting, and improve their time management and organizational skills in a dynamic environment.

CHANEL

Retail & Consumer Goods

Industry

10,001+

Employees

1910

Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.