The ideal candidate for the CRM Intern role at Christian Dior Couture must possess strong technical skills, be customer-centric with retail experience, have an analytical mindset, excellent organizational skills, and a background in operational tasks. Knowledge of the luxury industry and CRM experience are desirable, along with proficiency in MS Office suite and the ability to learn new technical tools. English fluency and attention to detail are also crucial.

The CRM Intern at Christian Dior Couture will support the Loyalty Program by assisting with brand engagement, customer requests, inventory management, and VIP stock requests. They will also assist with email communications, reporting KPIs, and conducting competitor and market trend analysis.

Marketing

United Kingdom

London

Startup

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day.

Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.

Fashion & Arts

Christian Dior Couture

Fashion

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

<ul><li>The CRM Intern will support the team with operational tasks related to the Loyalty Program, with a focus on logistics and Customer Services, as well as manage the day-to-day running of the Brand Engagement element of the Loyalty Program. There will also be ad hoc opportunities to gain experience in client communications.</li><li>The internship will suit someone who has hands-on experience of operational tasks using a combination of tech platforms and excel documents, good knowledge of what a luxury client experience entails, exceptional attention to detail and organisational skills, and a desire to get involved in operational and analytical projects. The intern will also require good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.</li></ul>

The CRM Intern will support the team with operational tasks related to the Loyalty Program, with a focus on logistics and Customer Services, as well as manage the day-to-day running of the Brand Engagement element of the Loyalty Program. There will also be ad hoc opportunities to gain experience in client communications.The internship will suit someone who has hands-on experience of operational tasks using a combination of tech platforms and excel documents, good knowledge of what a luxury client experience entails, exceptional attention to detail and organisational skills, and a desire to get involved in operational and analytical projects. The intern will also require good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.

CRM Intern

Requirements

Responsibilities

Christian Dior Couture

Mission & Purpose