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Customer Operations Intern

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Samsung

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Business, Operations & Strategy
  • Ridgefield Park
  • Quick Apply

AI generated summary

  • You should be a college student or recent grad, skilled in Excel and PowerPoint, detail-oriented, and have strong communication and analytical skills to engage with various departments.
  • You will assist with onboarding, process enhancement, and cross-functional projects, manage timelines, evaluate challenges, and document process flows to improve operational efficiency and customer experience.

Requirements

  • Minimum Qualifications:
  • Students must either be enrolled in an accredited college/university currently pursuing their bachelor's or master's degree OR a recent graduate. To qualify for the internship program, students must have already completed their sophomore year or have graduated within 12 months.
  • Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
  • Analytical in problem solving: Collect and condense data into information that can be acted on
  • Attention to detail: Stays up-to-date, Documentation, Organized
  • Building internal cross-functional relationships and partnerships
  • Experienced in internal and external communication and managing by influence
  • Business acumen and financial analysis
  • Ability to understand the audience, and present or speak to various levels of the organization
  • Cross-functional experience working with departments such as product marketing, sales, service, IT, finance and business operations

Responsibilities

  • Responsible for assisting in operational initiatives related to onboarding new business, developing new capabilities, and enhancing current processes. This cross-functional role will manage the creation, execution, and communication of large-scale initiatives, with the goal of increasing DA sales, reducing operating expenses, improving operational KPIs, and enhancing the overall customer experience for both Retail and Builder channels.
  • Work with Cross functional teams to identify potential challenges in current operating models
  • Develop scope of opportunities to help “solve” some of the potential challenges
  • Create and evaluate options to solve challenges from an operational and financial viewpoint
  • Develop process for learning and understanding how new accounts currently operate end-to-end (order transaction, policy, operations, etc.)
  • Determine processes and tasks required (internal and external) in order to onboard or create new DA business opportunities
  • Create, document, and manage the tasks and timelines associated with onboarding new accounts, or new operational capabilities
  • Manage highly cross-functional projects, define owner and timelines, and hold responsible parties accountable for meeting deadlines and requirements
  • Determine root cause challenges while evaluating problems
  • Evaluate and document end to end process flows
  • Identify areas for improvement and document these opportunities
  • Work cross-functionally to gain input and suggestions
  • Create and communicate process flows for end-to-end business transactions

FAQs

What is the primary focus of the Customer Operations Intern role?

The primary focus of the Customer Operations Intern role is to assist in operational initiatives related to onboarding new business, developing new capabilities, and enhancing current processes to improve sales, reduce operating expenses, and enhance overall customer experience.

What qualifications are required to apply for the Customer Operations Intern position?

To apply for the Customer Operations Intern position, candidates must be enrolled in an accredited college or university pursuing their bachelor's or master's degree, or they must be recent graduates who have completed their sophomore year or graduated within the last 12 months.

Are there specific software skills required for this role?

Yes, candidates should excel in computer software programs such as Excel, PowerPoint, and Word, as well as be familiar with new and emerging presentation programs.

What types of projects will the intern be involved in?

The intern will be involved in cross-functional projects that include onboarding new accounts, developing operational capabilities, and improving processes to enhance operational performance and customer experience.

Is prior experience in project management necessary for this internship?

While prior experience in project management is not explicitly required, the intern will be expected to manage tasks and timelines associated with onboarding new accounts and operational capabilities.

How important is cross-functional collaboration in this role?

Cross-functional collaboration is very important in this role, as the intern will work with teams across product marketing, sales, service, IT, finance, and business operations.

Will there be opportunities to analyze data in this internship?

Yes, the internship includes opportunities to analyze data, collect information, and condense it into actionable insights for solving operational challenges.

What kind of communication skills are necessary for this position?

Strong communication skills are necessary, including the ability to manage internal and external communications, influence stakeholders, and present information effectively to various levels of the organization.

Does Samsung promote a diverse and inclusive workplace?

Yes, Samsung is committed to fostering an inclusive culture and a diverse workforce, aiming to create a global team where everyone belongs and has equal opportunities.

What kind of support does Samsung offer for individuals with disabilities during the application process?

Samsung offers reasonable accommodations for qualified individuals with disabilities during the job application process and provides a contact for assistance with accommodation requests.

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Samsung

Technology
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Samsung is a multinational conglomerate with operations spanning various industries, including electronics, technology, and manufacturing. Their ultimate mission is to "Inspire the World, Create the Future" by developing innovative products and services that enhance people's lives and contribute to the advancement of society. Samsung's purpose is to provide cutting-edge technologies and solutions, from smartphones and televisions to home appliances and semiconductor manufacturing, to make people's lives more convenient, connected, and efficient in the UK and around the globe

Culture & Values

  • People

    Quite simply, a company is its people. At Samsung, we’re dedicated to giving our people a wealth of opportunities to reach their full potential.

  • Excellence

    Everything we do at Samsung is driven by an unyielding passion for excellence and an unfaltering commitment to develop the best products and services on the market

  • Change

    As we have done since our foundation, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.

  • Integrity

    Operating in an ethical way is the foundation of our business. Everything we do is guided by a moral compass that ensures fairness, respect for all stakeholders and complete transparency.

  • Co-prosperity

    Samsung is committed to becoming a socially and environmentally responsible corporate citizen in all of its communities worldwide