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Customer Service and Supply & Demand – Internship

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Haleon

19d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Logistics
  • Milan
  • Quick Apply

AI generated summary

  • You must have a degree in Management Engineering or economics, strong Excel and PPT skills, and good English proficiency. Familiarity with data analysis software is a plus.
  • You will manage customer orders, support digitalization projects, handle complaints, ensure timely deliveries, assist in packaging transitions, and maintain master data for local products.

Requirements

  • Degree in Management Engineering or economic disciplines (Economics, Management, Statistics)
  • Excellent knowledge of the Office package, in the specific in Excel and PPT, and possibly of other software or data analysis techniques
  • Good knowledge of English

Responsibilities

  • The candidate will have the opportunity to operate in an international business context, within the Supply Chain Department.
  • The candidate will also have the chance to collaborate, supported by Customer Service and Supply & Demand Team, mainly in the following activities:
  • Managing and monitoring customer orders through management systems (SAP, EDI, CRM) in order to ensure perfect business execution;
  • Support new projects related to CSC's digitalization;
  • Support process innovation;
  • Extract the necessary reports from SAP and CRM for analysis to support the business;
  • Manage the orders prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders;
  • Manage customer complaints, returns and credit notes;
  • Manage order-related activities according to the cut-off schedule;
  • Follow up logistics partners and customers for punctuality and complete delivery of orders (OTIF)
  • Support Supply QSC Area to transition current Medicinals packaging Traceability system from analogic (bollino) to digital (EU FMD). Candidate will familiarize with some specific pharmaceutical technical solutions and the support transition project.
  • Purchasing process of promotional and repacking components.
  • Familiarize with custom clearance operations for our finished goods.
  • Support master data process specifically for local repacked products.

FAQs

What is the title of the internship position?

The title of the internship position is Customer Service and Supply & Demand – Internship.

What educational background is required for this internship?

A degree in Management Engineering or economic disciplines (Economics, Management, Statistics) is required.

What key responsibilities will the intern have?

The intern will manage and monitor customer orders, support digitalization projects, extract reports for analysis, manage customer complaints, and assist with logistics and supply chain activities.

Which software systems will the intern be using?

The intern will be working with management systems such as SAP, EDI, and CRM.

What skills are preferred for this internship?

Excellent knowledge of the Office package, particularly Excel and PowerPoint, along with good knowledge of English is preferred.

Where is this internship located?

This internship is located at the Milan headquarters of Haleon.

Is this internship suitable for recent graduates?

Yes, the internship is aimed at recent graduates.

What kind of projects will the intern support?

The intern will support projects related to digitalization, process innovation, and the transition from analog to digital packaging traceability systems.

What can a candidate expect from the work environment at Haleon?

Candidates can expect to work in a collaborative and inclusive environment that values diversity and embraces agile working culture.

Are there opportunities for flexible work arrangements?

Yes, Haleon encourages candidates to explore flexible working opportunities with the hiring team.

For Health. With Humanity

Retail & Consumer Goods
Industry
10,001+
Employees
2022
Founded Year

Mission & Purpose

Our purpose is to deliver better everyday health with humanity. #HelloHaleon