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Customer Success Intern

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CRU

Oct 16, 2023

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Sales & Business Development
  • London

Requirements

  • Skills and Competencies:
  • Currently pursuing a degree at university level.
  • Strong interpersonal and communication skills.
  • Eagerness to learn and adapt in a dynamic business environment.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in MS Office tools (Word, PowerPoint, Outlook).
  • Willingness to adapt to changing business requirements.
  • Fluency in written and spoken English.
  • Commercial awareness with a proactive focus on business process setup.
  • Strong team player with excellent communication and interpersonal skills.

Responsibilities

  • Collaborate with the global Customer Success Managers, to assist in client interactions and account management.
  • Provide support to our regional and global teams.
  • Assist in supporting a diverse client base, including interactions with clients at various organizational levels.
  • Familiarize yourself with our subscription-based business model and gain exposure to the commodity industry.
  • Participate in the establishment of business processes to contribute to our commercial success.
  • Engage in continuous learning to expand your knowledge of Customer Success, business intelligence, and commodity markets.
  • Assist in organizing and completing tasks to ensure efficient customer support.
  • Utilize IT skills, including MS Office, Salesforce/CRM systems, and customer service helpdesk ticketing systems.

We specialise in mining, metal and fertilizer commodities, delivering global business intelligence.

Energy
Industry
201-500
Employees
1969
Founded Year

Mission & Purpose

CRU offers unrivalled business intelligence on the global metals, mining and fertilizer industries through market analysis, price assessments, consultancy and events. Since our foundation in 1969, we have consistently invested in primary research and robust methodologies, and developed expert teams in key locations worldwide, including in hard-to-reach markets such as China. CRU employs over 250 experts and has more than 10 offices around the world, in Europe, the Americas, China, Asia and Australia – our office in Beijing opened in 2004. When facing critical business decisions, you can rely on our first-hand knowledge to give you a complete view of a commodity market. And you can engage with our experts directly, for the full picture and a personalised response. CRU – big enough to deliver a high quality service, small enough to care about all of our customers.

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