Bachelor's student in business, tech, or related field with strong analytical skills and a passion for customer success. Excellent communication, project management, and presentation abilities required. Must be detail-oriented, results-driven, and eager to work in Digital, SaaS/Cloud technology.

Supporting Customer Success managers by learning, communicating business value, participating in customer meetings, aiding in onboarding, and collaborating with cross-functional teams to drive product adoption and success for Okta customers.

Customer Relations

United States

San Francisco

Chicago

Washington, DC

Bellevue

Healthcare

Sick pay insurance

Pension scheme

Dental

Large

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Technology

Okta

Software

<ul><li>The Okta Customer Success (CS) Intern will be involved in all stages of customer’s value realization that consists of customer onboarding, learning &amp; deployment, user readiness, product adoption and growth, renewal and customer advocacy.&nbsp;</li></ul>As an intern, you will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta. The internship will prepare the candidate to be an individual collaborator in a customer facing role. You will have the opportunity to gain experience in the following areas:&nbsp;Business:<ul><li>Customer’s journey from prospect (not yet customer) to advocate (loyal customer)&nbsp;</li><li>Customer Success concepts such as recurring revenue, license activation &amp; adoption, subscription management, return on investment, business value assessment and success planning.&nbsp;</li></ul>Technical:&nbsp;<ul><li>Opportunity to learn Okta technology&nbsp;</li><li>Knowledge of Identity Access Management, Identity Governance and Privileged Access&nbsp;&nbsp;</li><li>Understand Cybersecurity, Zero Trust and Least Privilege concepts&nbsp;</li><li>Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technology</li></ul>Functional:&nbsp;<ul><li>Proficiency in business communication (includes written and verbal)&nbsp;</li><li>Develop presentation skills to upper management, external customers and executives&nbsp;</li><li>Ability to communicate technical concepts in a consumable, clear and concise manner</li><li>Collaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes.&nbsp;</li></ul>

Currently Studying

Bachelors

The Okta Customer Success (CS) Intern will be involved in all stages of customer’s value realization that consists of customer onboarding, learning & deployment, user readiness, product adoption and growth, renewal and customer advocacy. As an intern, you will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta. The internship will prepare the candidate to be an individual collaborator in a customer facing role. You will have the opportunity to gain experience in the following areas: Business:Customer’s journey from prospect (not yet customer) to advocate (loyal customer) Customer Success concepts such as recurring revenue, license activation & adoption, subscription management, return on investment, business value assessment and success planning. Technical: Opportunity to learn Okta technology Knowledge of Identity Access Management, Identity Governance and Privileged Access  Understand Cybersecurity, Zero Trust and Least Privilege concepts Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technologyFunctional: Proficiency in business communication (includes written and verbal) Develop presentation skills to upper management, external customers and executives Ability to communicate technical concepts in a consumable, clear and concise mannerCollaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes. 

Customer Success Intern (Summer 2024)

Requirements

Responsibilities

Okta

Mission & Purpose

Benefits

Healthcare

Sick pay insurance

Pension scheme

Dental