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Internship

Customer Success Manager Intern

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C1

•

1mo ago

🚀 Off-cycle Internship
đź’» Remote
⌛ Closed
Applications are closed

Off-cycle Internship

Customer Relations

Description

  • Alongside their Mentor, the Customer Success Manager (CSM) Intern will act as an extended member of the customer’s team to maximize their investment in the services purchased from C1. This internship offers the chance to learn from experienced professionals in a dynamic and fast-paced environment. The ideal candidate is passionate about delivering excellent customer service, eager to learn, and possesses strong communication skills. This is an exciting opportunity to gain valuable real-world business experience and make a meaningful impact on our customers' success. 


Requirements

  • Currently enrolled in a bachelor’s or master’s degree program, preferably in Business, Communications, Information Technology, or a related field.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • Provide ongoing support to Customer Success Managers and customers, addressing inquiries, troubleshooting issues, and ensuring their needs are met.
  • Learn how to build and maintain strong relationships with clients, and how CSM’s serve as their main point of contact and advocate within the company.
  • Learn how to collaborate with internal teams, including sales, product development, and support, to ensure a seamless client experience.
  • Learn how to monitor client satisfaction and engagement levels, identify opportunities for improvement and proactively address concerns.
  • Assist in the development and implementation of customer success strategies and initiatives.
  • Contribute to the creation of customer-facing materials, including guides, tutorials, and FAQs.
  • Assist in analyzing customer data and feedback to identify trends and insights that inform decision-making.
  • Participate in team meetings, training sessions, and professional development activities.
  • Other duties as assigned to support the overall success of the customer success team.
  • Additional opportunities to network with experienced professionals and create your own business profile on LinkedIn for post graduate career development.

Details

Work type

Full time

Work mode

remote