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Customer Success Manager Intern

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C1

Apr 17

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations

Requirements

  • Currently enrolled in a bachelor’s or master’s degree program, preferably in Business, Communications, Information Technology, or a related field.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Responsibilities

  • Provide ongoing support to Customer Success Managers and customers, addressing inquiries, troubleshooting issues, and ensuring their needs are met.
  • Learn how to build and maintain strong relationships with clients, and how CSM’s serve as their main point of contact and advocate within the company.
  • Learn how to collaborate with internal teams, including sales, product development, and support, to ensure a seamless client experience.
  • Learn how to monitor client satisfaction and engagement levels, identify opportunities for improvement and proactively address concerns.
  • Assist in the development and implementation of customer success strategies and initiatives.
  • Contribute to the creation of customer-facing materials, including guides, tutorials, and FAQs.
  • Assist in analyzing customer data and feedback to identify trends and insights that inform decision-making.
  • Participate in team meetings, training sessions, and professional development activities.
  • Other duties as assigned to support the overall success of the customer success team.
  • Additional opportunities to network with experienced professionals and create your own business profile on LinkedIn for post graduate career development.

C1

Elevating Connected Human Experiences

Technology
Industry
1001-5000
Employees
1993
Founded Year

Mission & Purpose

C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.