FAQs
What are the primary responsibilities of the Data Process Support role?
The primary responsibilities include providing assistance to clients through various channels, handling and processing orders and transactions, updating databases and spreadsheets, and processing payments.
What qualifications are required for this position?
A High School Diploma or GED is required, along with generally less than 2 years of experience in the area of responsibility.
How should complex issues be handled in this role?
Complex and difficult-to-resolve issues should be escalated per established protocol.
What kind of client interactions can be expected in this role?
There may be direct client interface, which includes handling inquiries, resolving complaints, and providing product or service information.
What is the company’s stance on equal employment opportunity?
Unisys is committed to being an equal opportunity employer that considers all qualified applicants without regard to various protected categories, ensuring a fair employment opportunity for all.
Is there a requirement for maintaining records in this job?
Yes, maintaining accurate records of client interactions, service requests, transactions, and changes is a key responsibility of the role.
What is meant by 'regulatory requirements and business process outsourcing standards'?
This refers to the rules and guidelines that govern the business operations and processes that need to be understood and adhered to in order to ensure compliance and maintain quality service.
What support is available for US job seekers needing accommodations?
US job seekers who need assistance may contact the Global Recruiting organization at GlobalRecruiting@unisys.com or call Toll Free: 888-560-1782 (Prompt 4) for reasonable accommodation requests.