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Internship

Desktop Support IT intern

🚀 Off-cycle Internship

San Diego

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Off-cycle Internship

IT & CybersecuritySan Diego

Description

  • Sony Corporation of America (“SCA”) is seeking a Desktop Support IT intern to support a couple of initiatives on enhancing & updating users’ system and including proving technical assistance, maintaining computer systems, and configuring hardware and software across the organization. The chosen candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. 

Requirements

  • Student in Computer Science, Information Technology, Engineering, or related fields.  
  • Experience in Service Management using ITSM tools such as Remedy and IT related functions such as Cloud and Application development, Security, Infrastructure software development or support.  
  • Experience working with Mac OS X and Windows 10\11, MS Office, and computer software and hardware equipment.
  • Strong analytical, troubleshooting and problem-solving skills.
  • Experience in troubleshooting hardware, software, network, and remote access problems is desirable.
  • Key Competencies:  
  • Strong interpersonal, written, and oral communication skills.  
  • Able to conduct research into issues and products as required.  
  • Ability to prioritize and execute tasks in a high-pressure environment.  
  • Ability to present ideas in a user-friendly language.  
  • Highly self-motivated and directed.  
  • Strong customer service orientation.  
  • Experience working in a team-oriented, collaborative environment.
  • Ability to maintain a high level of flexibility and to learn and support new applications

Education requirements

Currently Studying

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Provide technical assistance and end user support to staff and customers on hardware and software-related issues, including help desk notes for escalation and resolution.
  • Complete PC setup and deployment for new employees and perform timely workstation hardware and software upgrades per company specifications, policies, and procedures.
  • Troubleshoot and resolve hardware, connection, and software issues reported to the service desk.
  • Monitor and remove viruses, spyware, and other non-authorized software from devices.
  • Apply firmware updates as needed.
  • Participate in activities related to Change Management, Major Incident Response, and other key processes.
  • Work with multiple regional teams in support of Sony operations.
  • Support of ITIL V4 processes 

Details

Work type

Full time

Work mode

office

Location

San Diego