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Desktop Support IT intern

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Sony Pictures Entertainment

Apr 22

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • San Diego

Requirements

  • Student in Computer Science, Information Technology, Engineering, or related fields.  
  • Experience in Service Management using ITSM tools such as Remedy and IT related functions such as Cloud and Application development, Security, Infrastructure software development or support.  
  • Experience working with Mac OS X and Windows 10\11, MS Office, and computer software and hardware equipment.
  • Strong analytical, troubleshooting and problem-solving skills.
  • Experience in troubleshooting hardware, software, network, and remote access problems is desirable.
  • Key Competencies:  
  • Strong interpersonal, written, and oral communication skills.  
  • Able to conduct research into issues and products as required.  
  • Ability to prioritize and execute tasks in a high-pressure environment.  
  • Ability to present ideas in a user-friendly language.  
  • Highly self-motivated and directed.  
  • Strong customer service orientation.  
  • Experience working in a team-oriented, collaborative environment.
  • Ability to maintain a high level of flexibility and to learn and support new applications

Responsibilities

  • Provide technical assistance and end user support to staff and customers on hardware and software-related issues, including help desk notes for escalation and resolution.
  • Complete PC setup and deployment for new employees and perform timely workstation hardware and software upgrades per company specifications, policies, and procedures.
  • Troubleshoot and resolve hardware, connection, and software issues reported to the service desk.
  • Monitor and remove viruses, spyware, and other non-authorized software from devices.
  • Apply firmware updates as needed.
  • Participate in activities related to Change Management, Major Incident Response, and other key processes.
  • Work with multiple regional teams in support of Sony operations.
  • Support of ITIL V4 processes 

Sony Pictures Entertainment

Entertainment & Media
Industry
5001-10,000
Employees

Mission & Purpose

Sony Pictures Entertainment (SPE) is a subsidiary of Tokyo-based Sony Group Corporation. SPE's global operations encompass motion picture production and distribution; television production and distribution; digital content creation and distribution; worldwide channel investments; home entertainment acquisition and distribution, operation of studio facilities; development of new entertainment products, services and technologies; and distribution of filmed entertainment in more than 130 countries.