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Digital Merchandising Trainee

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Hermès

29d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You should be detail-oriented, adaptable, and a quick learner with luxury retail knowledge, strong interpersonal skills, analytical mindset, and advanced Microsoft skills.
  • You will manage website operations, conduct daily checks, report bugs, update content, optimize visual merchandising, monitor stock, and support omnichannel implementation and presentations.

Requirements

  • The ideal candidate will be efficient, able to work at pace and manage changing priorities whilst staying calm under pressure. You will be moldable and a quick learner, able to pick up new systems easily and be very detailed orientated. You will have a solid knowledge of the luxury retail industry and develop a deep understanding of the business in order to inform digital merchandising activities and H.com.
  • Team player, flexible, with good interpersonal skills
  • Analytical, structured and organised, with attention to detail
  • Able to prioritise and convey ideas in a concise and pedagogical way
  • Capable of coordinating projects with many counterparts
  • Service orientated and action focused
  • Advanced knowledge of Microsoft (Outlook, Excel, Powerpoint)
  • At ease with IT systems in general

Responsibilities

  • This position reports to the Digital Merchandising Manager as part of the E-commerce team of Hermès GB based at Head Office. The main objective of the Digital Merchandising team is to animate the online offer and optimise the customer journey on H.com UK, in line with the global strategy: by developing the digital merchandising plan and localising key activities (content management, visual merchandising & performance marketing).
  • Support the general day-to-day running of the website and conduct daily site-checks on the website.
  • Report and follow up daily on bugs/correction requests (product content, navigation).
  • Align and ensure animation planning calendar is tied to key product pushes and launches.
  • Support managing content updates and preparing of emailing campaigns.
  • Support CRC and coordinate with Retail Merchandising (RM) for any product enquiries.
  • Optimise e-VM based on performance analysis: coordinate with Retail Merchandising (RM) for specific product activations & push, keeping the right balance between local best sellers and global e-VM guidelines.
  • Monitor stock levels of the bestsellers and coordinate with Retail Planning team for optimisation.
  • Support on the implementation of omnichannel services in collaboration with Retail/E-Ops and RM teams.
  • Support preparation of PowerPoint presentations when required.

FAQs

What is the duration of the Digital Merchandising Trainee position?

The position is a 12-month fixed-term contract.

Who does the Digital Merchandising Trainee report to?

The Digital Merchandising Trainee reports to the Digital Merchandising Manager.

Where is this position based?

This position is based at the Hermès GB Head Office in London.

What are the main objectives of the Digital Merchandising team?

The main objectives are to animate the online offer and optimise the customer journey on H.com UK, in line with the global strategy.

What are some key responsibilities of the Digital Merchandising Trainee?

Key responsibilities include managing website updates, conducting daily site checks, optimizing e-visual merchandising, and coordinating with Retail Merchandising for product inquiries.

What skills are essential for this role?

Essential skills include being analytical, organized, detail-oriented, a good team player, and proficient in Microsoft Office applications.

Is prior experience in the luxury retail industry necessary for this position?

While it may be beneficial, the ideal candidate should have a solid understanding of the luxury retail industry and be eager to learn.

What type of work environment can I expect at Hermès GB?

Hermès GB offers a supportive work environment that promotes close relationships, teamwork, and a commitment to excellence.

Will there be opportunities for learning and development in this role?

Yes, the company emphasizes continuous learning, innovation, and the sharing of knowledge among employees.

What does the Digital Merchandising team coordinate with the Retail Planning team?

The Digital Merchandising team coordinates with the Retail Planning team to monitor stock levels and optimize product offerings.

What type of presentations will the Digital Merchandising Trainee support?

The trainee will support the preparation of PowerPoint presentations when required.

How does Hermès GB contribute to employee well-being and development?

Hermès GB fosters a culture of goodwill, personal achievement for group progress, and encourages curiosity, innovation, and professional growth.

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Hermès

Everyone is an artisan, Hermès is recruiting

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.