FAQs
What is the primary focus of the eCommerce Client Relations Intern role?
The primary focus of the eCommerce Client Relations Intern role is to support the Hermes.com team with operational, customer service, and training responsibilities while gaining valuable experience in back-office operations for eCommerce Customer Service.
What kind of tasks will the intern be responsible for?
The intern will be responsible for extracting KPIs for reporting analysis, performing quality assurance checks, assisting with customer inquiries via phone, email, and live chat, placing online orders, resolving delivery issues, and participating in various projects.
Is prior experience in operations or customer service required?
Previous experience in operations and/or customer service is helpful but not explicitly required.
Will the intern have any supervisory or budget responsibilities?
No, the intern will not have any supervisory or budget responsibilities.
What skills are necessary for a successful applicant?
A successful applicant should have excellent written and verbal communication skills, a polite and professional phone manner, the ability to multitask, a high level of attention to detail, and solid knowledge of Microsoft Office and PowerPoint.
Are there opportunities for personal project development?
Yes, interns are encouraged to brainstorm, develop, and deliver individual projects aligned with their personal passions and professional development.
What is the company culture like at Hermès?
Hermès fosters a culture of equality, individuality, and fairness, prioritizing diversity, inclusion, and the well-being of its employees. The company emphasizes making a positive impact on the world and values the rich heritage of artisan craftsmanship.
How does Hermès approach sustainability and corporate social responsibility?
Hermès is committed to sustainability and corporate social responsibility through practices rooted in artisan values, authenticity, and respect for natural resources, aiming to leave a positive footprint on the world.
Is this internship paid?
The job description does not specify whether the internship is paid; candidates may need to inquire during the application process for that information.
When does the internship start and how long does it last?
The internship is planned for the Fall Semester, though specific start and end dates should be confirmed by the applicant with the hiring team.