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Internship

Event Technology Internship Fall 2024 - Austin - San Antonio

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Encore

•

11d ago

🚀 Off-cycle Internship

San Antonio

AI generated summary

  • You must be pursuing a BA/BS in Hospitality, Business, Media Production, or related field with technical aptitude, some AV experience, and ability to lift 50 lbs for this Event Technology Internship in Austin-San Antonio.
  • You will operate AV equipment, provide exceptional customer service, troubleshoot technical issues, handle equipment changes, manage systems entries, and increase revenue through up-selling techniques.

Off-cycle Internship

Hospitality & Retail•San Antonio

Description

  • The Event Technology Intern will assist in the set-up and operation of large and small scale audiovisual system for live events while ensuring the utmost client satisfaction. This role will learn work in the field providing technical and sales support, or as a corporate professional at one of the offices. This position will report into field or corporate management.

Requirements

  • Currently pursuing a BA/BS Degree; preference in Hospitality, Business, Media Production, Radio/TV/Film, or related field.
  • 0-6 months of field audio visual or customer service experience.
  • Technical aptitude demonstrated through interest and exposure to new technology.
  • Ability to work at a hotel location within the major metro market you are applying for (our hotels can cover the city to the suburbs).
  • Must be able to lift 50 lbs.

Education requirements

Currently Studying

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Equipment Operation:
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
  • Customer Service:
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the events' duration.
  • Understands and fosters the hotel/client relationship.
  • Technical Ability:
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
  • Systems Knowledge:
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

Details

Work type

Full time

Work mode

office

Location

San Antonio