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Expert Technical Support Specialist Intern (Fall - 2024)

  • Internship
    Full-time
    Off-cycle Internship
  • Engineering
  • Victoria

AI generated summary

  • You must be currently enrolled in a STEM degree or recent graduate, customer-focused, tech-savvy, analytical, proficient in English, and familiar with power systems and industrial protocols for this technical support internship at Schneider Electric.
  • You will support global customers by diagnosing technical issues, providing solutions, documenting troubleshooting steps, and contributing to product enhancements and knowledge sharing. Be an integral part of our expert team's continuous improvement efforts.

Requirements

  • Currently enrolled in a relevant technical degree program (STEM field) or recent graduates.
  • Possess a strong customer-first and ownership mindset. Someone who can be the customer’s voice within our business and represent them from end-to-end resolution of the issue.
  • Display a strong interest in technology and a keenness to learn and develop technical skills.
  • Equipped with excellent problem-solving and analytical abilities.
  • Proficient in English communication skills, both written and verbal, to interact with customers and team members.
  • Capable of working independently as well as collaboratively in a dynamic and global environment.
  • Familiar with power systems (preferable), industrial communication protocols such as Modbus, Ethernet, TCP/IP, IEC 61850, DPN3 (a bonus), relational databases (SQL), and virtualization technologies (bonuses).

Responsibilities

  • Collaborating with our expert team to reproduce, diagnose, and document technical support issues reported by customers.
  • Serving as the point of contact for incoming requests from countries and partners, providing timely and effective solutions.
  • Communicating and working closely with countries and partners to gather detailed information about technical issues and ensure a thorough understanding of the problem.
  • Utilizing your technical expertise and troubleshooting skills to identify the root cause of issues and provide accurate resolutions.
  • Documenting troubleshooting steps, issue resolutions, and customer interactions in our ticketing system for future reference and knowledge sharing.
  • Working closely with our quality team to help enhance our products.
  • Contributing to the creation and maintenance of internal and external knowledge articles, FAQs, and support documentation to improve customer self-service options.
  • Participating in regular team meetings and knowledge-sharing sessions to enhance your technical skills and stay up-to-date with the latest industry trends.
  • Taking part in interesting internal projects, such as laboratory and virtualization initiatives, to contribute to our continuous improvement efforts.

FAQs

What will be the main focus of the Expert Technical Support Specialist Intern role at Schneider Electric?

The main focus of this role will be to work closely with our engineering team to address complex technical issues faced by our customers.

How will this internship help me develop my technical skills?

This internship will provide you with hands-on experience working on real-world technical issues, allowing you to further develop your skills and knowledge in the field.

What kind of support will I receive as an intern in this role?

As an intern in this role, you will receive guidance and support from our global team of experts, as well as access to resources and training to help you succeed in the role.

Will I have the opportunity to work on projects independently?

While you will be working closely with our engineering team, you will also have the opportunity to take on projects independently and showcase your problem-solving abilities.

What are the potential career opportunities for someone who completes this internship?

Completing this internship will provide you with valuable experience and skills that can help you pursue a career in technical support, engineering, or other related fields within Schneider Electric or beyond.

Leading the Digital Transformation of Energy Management and Automation.

Manufacturing & Electronics
Industry
10,001+
Employees
1836
Founded Year

Mission & Purpose

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index.